Difference between revisions of "optiPoint 410/420 S UDP Trace"
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
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| − | If problems in operating the phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network '''hub''' and display these data with one of the well known tools to examine the problem in more detail. | + | If problems in operating the [[optiPoint 410/420 S]] phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network '''hub''' and display these data with one of the well known tools to examine the problem in more detail. |
If no hub is available or a PC trace tool cannot be used for some reason, the '''build in SIP UDP trace''' of the optiPoint can be used as well. | If no hub is available or a PC trace tool cannot be used for some reason, the '''build in SIP UDP trace''' of the optiPoint can be used as well. | ||
Revision as of 15:01, 2 November 2006
If problems in operating the optiPoint 410/420 S phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network hub and display these data with one of the well known tools to examine the problem in more detail.
If no hub is available or a PC trace tool cannot be used for some reason, the build in SIP UDP trace of the optiPoint can be used as well.
To activate the trace,
- log-in to the WBM as administrator
-
- Select the fault investigation menu
-
- Enable the SIP UDP Trace - set the check box and submit
-
- After desired trace period, follow the link to the message log
- The message log can be deleted afterwards
| Do not forget to de-activate the SIP UDP Trace when tracing is no longer required - tracing is consuming ressources and performance |
