optiPoint 410/420 S

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The optiPoint 410/420 S phone family consists of a wide range of optiPoint SIP phones, from optiPoint 410 entry S for basic telephony to optiPoint 420 advance S for high-volume callers with sophisticated needs.

op410ent-p.jpg op410std-p.jpg op410adv-p.jpg
optiPoint 410 entry S optiPoint 410 economy S
optiPoint 410 economy plus S
optiPoint 410 standard S
optiPoint 410 advance S
op420std-p.jpg op420adv-p.jpg
optiPoint 420 economy S
optiPoint 420 economy plus S
optiPoint 420 standard S
optiPoint 420 advance S

Phone range

All phones of this phone family have a common feature set (listed below) and additional features per model.

  • SIP support according to RFC 3261
  • Power over Ethernet (PoE) IEEE 802.3af or external power supply (EU, US and UK power adapters)
  • Computer Telephony Integration (CTI) / Third party call control
  • Remote administration via Web-based management, HiPath Deployment Service or XML files
  • Codecs G.711, G.723.1A, G.729AB and G.722 wideband codec
  • Open listening
  • Freely programmable feature keys
  • 2 keys (plus/minus) for volume settings
  • Keypad with 12 keys
  • Dialog keys (optiGuide) for navigation / feature control (except 410 entry)
  • Wall-mountable (seperate bracket required)
  • Housing color: manganese (dark) or arctic (bright)

Hardware related differentiating factors

There are two product lines available: optiPoint 410 S and optiPoint 420 S. The difference is that the 410 S models support paper labels for the programable feature keys, whilst the 420 S provide self-labeling keys (LCD).

Within the optiPoint 410 S and optiPoint 420 S family, the user can choose among different hardware models:

Phone model Display Self-labeling
Full duplex
handsfree mode
LAN Switch
USB master
optiPoint 410 entry S - - - 8 - - - - - -
optiPoint 410 economy S 2-line, tiltable - 3 12 - - - - - -
optiPoint 410 economy plus S 2-line, tiltable - 3 12 - Yes - - Yes -
optiPoint 410 standard S 2-line, backlit, tiltable - 3 12 Yes Yes Yes 2 Yes -
optiPoint 410 advance S 4-line, backlit, tiltable - 3 19 Yes Yes Yes 1 Yes Yes
optiPoint 420 economy S 2-line, tiltable Yes 3 12 - - - - - -
optiPoint 420 economy plus S 2-line, tiltable Yes 3 12 - Yes - - Yes -
optiPoint 420 standard S 2-line, backlit, tiltable Yes 3 12 Yes Yes Yes 2 Yes -
optiPoint 420 advance S 4-line, backlit, tiltable Yes 3 18 Yes Yes Yes 1 Yes Yes

Software/Firmware related differentiating factors

The telephony application provides a set of features and the connectivity to a set of SIP systems (proxies, application servers)

  • General overview on platforms / systems:
Platform Comment Details
Siemens HiPath 2000 Pure IP-Switch t.b.d.
Siemens HiPath 3000/5000 Hybrid Switch/IP-Softswitch t.b.d.
HiPath 4000 Hybrid-Switch t.b.d.
HiPath 8000 IP-Softswitch HiPath 8000 Universe
Siemens SURPASS Hosted Office / hiQ 4200 / hiQ8000 IP-Softswitch (carrier grade) t.b.d.
BroadSoft IP-Softswitch (carrier-grade) Broadsoft environment
Sylantro IP-Softswitch (carrier grade) Sylantro environment
Asterisk Open Source IP-Softswitch pdf.png  Asterisk Guide

For detailed interoperability information pls check Interoperability matrix optiPoint 410 S / 420 S.

Connectivity to several VoIP providers is supported. For configuration hints see the How To article setting up the optiPoint 410 S/420 S with a VoIP provider.


All optiPoint phones are shipped with a printed document providing brief instruction regarding installation and operation. For both user and administrators, a comprehensive and updated documentation is provided as PDF files. Depending on the system environment, the user may choose between HiPath 8000, BroadSoft and Sylantro specific documentation.

Documentation in other languages than English and for older versions can be found in the download area of the Siemens Siemens HiPath homepage.

User Manuals HiPath 8000 environment

User Manuals BroadSoft environment

User Manuals Sylantro environment

Administration Manuals HiPath 8000, BroadSoft, Sylantro, Asterisk

Installation Manual


Miscelleanous documents

Firmware / Software

The SIP firmware provides encryption capabilities. Hence its distribution must follow legal requirements which do not allow unrestricted SW distribution via the Internet. The firmware is only provided by Siemens technicians or by official Siemens Partners. Customers with self-care contracts will have access to SW within the SEBA Web portal.

The firmware of the optiPoint SIP phones comprises two components:

  • netboot - This component provides low level features (like Boot process, LAN connectivity). This component is not changed once a phone has been produced and/or is in operation. However, new features may be provided during the ongoing development and production process of the optiPoint phones.
  • application - This component contains all features for call handling, signalling, audio control, user interface and language support. It is continuously developed and this takes takes place:
    • version based, introducing significant features or feature packages
    • update based, introducing limited features or feature enhancements
    • based on Software Maintenance Release, providing fault corrections

Application SW can be downloaded to the phone via FTP.

To get an overview of all release notes for the optiPoint 410 S / 420 S family see the history of all Release Notes.

Version No. Release date Release notes
V6 R0.55.0 08/23/2006 Release Note for V6 R0.55.0
V6.0.54 08/07/2006 Release Note for V6.0.54
V5 R0.35.0 09/16/2006 Release Note for V5 R0.35.0
V5.0.31 07/21/2006 Release Note for V5.0.31
V5.0.30 06/26/2006 Release Note for V5.0.30
V5.0.27 04/19/2006 Release Note for V5.0.27

End of Life information

Information as of 14.09.2006

  • V4.0 has been phased-out 5/2005
  • V4.1 is available, but EOL planning has started
  • V5.0: EOL planning is completed:
    • 29. Aug. 2006 End of Central Training
    • 29. Sep. 2006 End of Software Support
    • 29. Sep. 2006 Order Stop Customer Documentation
    • 29. Dec. 2006 End of Product Activities
  • V6.0 is available

Mass deployment

What do we mean with “deployment” ?
The installation of an IP phone in general requires integrating the phone into an IP infrastructure specific to the customer’s or user’s needs. This integration normally requires some activities on all components involved, i.e. on the IP phone and on other components like application servers and routers.
Additionally to the hardware related tasks like providing LAN cables and setting up the necessary power supply, this integration also covers adapting the IP phone to the individual customer configuration by setting various parameters to appropriate values. In this article we will use the term “deployment” for this task, including the provisioning of new software to the IP phone. Sometimes the term “provisioning” is used instead of “deployment”.

Individual phones can be easily set up using the local menue and the keypad or - more comfortable and even remotely - the phone's web administration. Larger companies or voice service providers have to install and maintain hundreds or thousands of phones, requiring mass deployment capabilities.

Mass deployment – how it works

For parameters – like the IP address of the proxy to be used, or the terminal number – appropriate values need to be provided to the phone. Usually this should be done automatically to prevent faults and save costs. This can be achieved in two ways:

Add-on devices, Adapters and Accessories

How To

Additional task descriptions with links to corresponding procedures in the How To article(s)

Special Use Cases

See also

Deutschland  optiPoint 410/420 S FAQ

External links