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Difference between revisions of "openStage Gate View FAQ"

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(Which cameras are supported by OpenStage Gate View)
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== General ==
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#REDIRECT[[OpenStage Gate View FAQ]]
 
 
 
=== Which cameras are supported by OpenStage Gate View? ===
 
Following cameras and Analog/BNC-Adapter have been tested and therefore are fully supported by OpenStage Gate View:
 
 
* Axis 207
 
* Axis 207W
 
* Axis 209 FD
 
* Axis 211
 
* Axis 215PTZ
 
* Axis M1113
 
* Axis 247S Converter
 
 
 
Following cameras have not been tested but are compatible from camera vendors specification announcement:
 
Axis M1031W
 
Axis M1011W
 
 
Hama 00053111
 
Hama 00053104
 
 
LevelOne FSC-5030
 
LevelOne FCS-1101
 
 
Panasonic BL-C1
 
 
Samsung SNC-B2315
 
Samsung SNC-M300
 
 
Behnke 43.711 (Doorstation incl. Camera)
 
 
 
 
 
 
 
Which phones are supported by OpenStage Gate View
 
Openstage 60 HFA
 
Openstage 80 HFA
 
Octophon 660 HFA
 
Octophon 680 HFA
 
 
 
Which OpenStage HFA SW is supported?
 
OpenStage Gate View supports all software releases from V2R0.48.0 (available via SEBA portal). The latest SW version is recommended to leverage the latest enhancements.
 
 
 
What happens after Phone SW update ?
 
Immediately after OpenStage phone SW update, the video-SW is not installed on the phones. OpenStage Gate View will install/update the video SW and key programmings on the phones within a timeframe of about 10 minutes after the phone-SW update. (independent on manual update, Update via DLS, Update via DLI of OpenScape Office). No need to touch the phone.
 
 
 
Which languages are implemented?
 
The OpenStage Gate View Web-based Management is available in German or English dependant on the Browser language.
 
There is no additional language support required for the OpenStage-Phones. The key naming for “Video on/off” and “Permanent Video on/off” button is individual by programming via Web Based Management.
 
 
 
Are any OpenStage Gate View licenses needed?
 
No.
 
 
 
How can I check the boot process of the Plug PC?
 
The power up procedure takes about 5 minutes in total. Within the first minute the start up is indicated by 2 LEDs starting with RED/YELLOW, then RED/BLUE, then YELLOW/BLUE . About 2 minutes later the configured IP-Adress is alive. (PING should work) About 2 further minutes the plug PC is ready. The video stream should be transferred from the IP camera via the Plug to the Openstage/iPhone. The LAN-LEDs of the Plug PC are quick flashing now.
 
 
 
The video doesn`t appear on the openStage phone. What can I do?
 
Proceed following steps:
 
1. Check the video of the camera directly. The camera`s WBM allows to see the video in your browser.
 
2. Check the video within the WBM of the Plug PC. You get access to the camera by setting the right camera type and the correct User/password of the camera administration.
 
3. Check if the video SW and key programmings are transferred to the openStage phone. Deinstall the Openstage and reinstall it.
 
 
 
 
 
 
 
 
Installation & configuration
 
 
 
How can I upgrade the openStage Gate View-SW?
 
The latest SW is available via SEBA. Please download and install via Gate View WBM.
 
 
 
 
 
 
 
I do not know the IP-Adress of the Plug PC
 
The Default IP address is 192.168.178.243. Network mask: 255.255.255.0. The administrator has to take care for documentation and information in case of changing the IP address.
 
 
 
What are the requirements on the LAN network setup (VLANs, delay, subneting, etc.)?
 
There are no special requirements to the LAN. Gate View can run perfectly in the same environment as the IP-Phones.
 
The videostream from the camera to the Plug PC takes up to 1 Mbit/sec depending on the type of camera. The videostream from the Plug PC to the openStage phone takes about 1 Mbit/sec.
 
 
 
Auto Discovery does not show anything. What can I do ?
 
If the "Auto discovery" doesn't work, check if
 
• DNS Server is defined correctly (do not define a DNS Server, if you don't have an internet connection)
 
• the IP-address is correct
 
• the Gateway is correct
 
 
Auto-Discovery does not show all Openstage Phones in the network
 
This can happen, if the standard password for admin has been changed. Gate View uses the Admin-PW to identify the phones and retrieve data from it. If you want to find and install the OpenStage phones via Gate View, the standard PW has to be reestablished.
 
 
 
Does Gate View use XML application feature on OpenStage phones?
 
No, Gate View application is a separate application that does not make use of XML API of the OpenStage phones nor does is uses any other Phone APIs.
 
 
 
Can the openStage phone be used during the video is displayed ?
 
Yes. The Videostream and the phone-application does not interfere.
 
 
 
 
 
How is the name of the iPhone app?
 
OpenStage Gate View.
 
 
 
Can the iPhone be used to open the door?
 
Yes. If the iPhone is called from the door station at fist it will answer the call. Most of the door stations are controlled by DTMF. So the user can open the door by typing the door opener code. (sends specific DTMF tones to the door station). This procedure is independent of using the iPhone app in order to show the video stream.
 
 
 
Can the iphone app be started in parallel to a voice call?
 
Most of the providers allow parallel voice and data applications just in 3G-networks. So if a iPhone user receives and answers a call he cannot start the iPhone app in case of beeing in a 2G-network.
 

Latest revision as of 06:35, 11 May 2011