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Difference between revisions of "myPortal for Desktop"

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(Functional Boundaries and Limitations)
 
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{{Breadcrumb|0|0|Unified Communications|OpenScape Business}}
 
{{Breadcrumb|0|0|Unified Communications|OpenScape Office}}
 
{{Breadcrumb|0|0|Unified Communications|OpenScape Office}}
  
[[Image:OSOff-myPortal-Screen.jpg|thumb|450px|myPortal screenshot]]
 
  
'''myPortal for Desktop''' is a Java based client for accessing the unified communication functions of [[OpenScape Office]] from a Desktop PC. Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling. '''myPortal for desktop''' SW is part of OpenScape Office SW and bound to OpenScape Office SW version. <br />
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[[Image:myportal-for-desktop-modern-skin.png|thumb|200px|myPortal screenshot]]
  
The following description refers to: <br/>
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'''myPortal for Desktop''' is a Java based client for accessing the unified communication functions of [[OpenScape Business]] from a Desktop PC. Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.
  
'''OpenScape Office V3R3'''.<br/>
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'''myPortal for Desktop''' SW is part of OpenScape Business SW and bound to the SW version of the communication platform. <br />
  
Deviations of feature set or handling may occur for previous or subsequent versions of OpenScape Office
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The following description refers to '''OpenScape Business V2 or higher'''. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business.
  
  
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=== Features ===
 
=== Features ===
Besides convenient dialing aids via phone directories and favorites and information on the presence status of other subscribers, '''myPortal for desktop'''  can, for example, also be used to access voicemails and faxes.
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Besides convenient dialing aids via phone directories and favorites and information on the presence status of other subscribers, '''myPortal for Desktop'''  can, for example, also be used to access voicemails and faxes. The following screenshots shows the different graphical user interface options, the classic desktop and modern skin (preferred for Apple MAC OS)
  
'''myPortal for desktop''' provides the following features:
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[[Image:myPortal-for-desktop-1.png|600px|Classic and Modern Skin]]
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'''myPortal for Desktop''' provides:
 
* Directories
 
* Directories
* Favorites List
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* Favorites List  
 
* Journal for calls
 
* Journal for calls
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* Desktop Dialing
 
* Screen pops
 
* Screen pops
 
* Presence status
 
* Presence status
* CallMe service
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* CallMe service with ONS (One Number Service)
 
* Status-based call forwarding
 
* Status-based call forwarding
 
* Personal AutoAttendant
 
* Personal AutoAttendant
* Recording calls and conferences
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* Conferences (ad-hoc or managed)
* Instant Messaging
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* Call Recording
 +
* Instant Messaging incl. multi user chat
 
* Voice and Fax messages
 
* Voice and Fax messages
 
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* Integration of OpenScape Web Collaboration (Video, Screenshare, Fileupload)
 
 
=== Differences to previous versions  ===
 
 
 
From OpenScape Office V3R3 on
 
 
 
* modern skin
 
* Mac OS Skin
 
* revised click to call funktion
 
 
 
are implemnted within the '''myPortal for desktop''' client
 
  
 
== Configuration Overview ==
 
== Configuration Overview ==
  
 
myPortal is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC.
 
myPortal is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC.
myPortal connects to OpenScape office via Ethernet LAN with TCP/IP protocol.
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myPortal connects to OpenScape Business via Ethernet LAN with TCP/IP protocol.
  
 
== Requirements ==
 
== Requirements ==
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=== Telecommunication systems ===
 
=== Telecommunication systems ===
 
==== Platform ====
 
==== Platform ====
* [[OpenScape Office]] V3R3 or higher
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* [[OpenScape Business]] V2 or higher with UC Booster Card, Server or up from OpenScape Business V3 with new X8 Mainboard (OCCLA)
  
 
==== Supported Telephones ====
 
==== Supported Telephones ====
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Phones which are supported by myPortal for desktop depend on the respective communication platform.
  
myPortal for Desktop can be used in combination with the following telephones:
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'''OpenScape Business'''
* OpenStage HFA
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* OpenScape DeskPhone CP100, 200, 400, 600/E
* OpenStage T (HX)
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* OpenStage HFA/SIP
* optiPoint 410 HFA
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* OpenScape Desk Phone IP 35G/55G HFA/SIP
* optiPoint 420 HFA
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* OpenStage T  
* optiPoint 500 (HX)
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* OpenScape Personal Edition HFA/SIP
* optiPoint WL2 professional HFA
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* OpenScape Business Cordless
* SIP Phone
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* OpenScape Cordless IP V2
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* OpenStage WL3
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*       OpenScape WLAN Phone WL4
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* SIP phones from third parties that support 3PCC
 
* Analog telephone
 
* Analog telephone
* optiClient 130 HFA
 
* OpenScape Personal Edition HFA
 
* OpenScape Personal Edition SIP
 
* HiPath Cordless Office (HX)
 
* HiPath Cordless IP
 
  
=== PC Desktop Hardware ==='
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=== PC Hardware ===
'''Windows Client PCs'''
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Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.<br/>
* 2 GHz CPU
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==== Client PC ====
* RAM: 2 GB (Microsoft Windows XP: 1 GB) (Microsoft Windows 2003 Server: 1 GB)
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'''Windows Client PC'''
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The following values are showing the minimum requirements:
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* 2x2 GHz CPU
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* RAM: 2 GB  
 
* 100 Mbps LAN
 
* 100 Mbps LAN
* XGA (1024x768) screen resolution, myPortal for Outlook: SVGA (800x600) screen resolution
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* XGA (1024x768) screen resolution
  
'''MAC Client PCs'''
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'''MAC Client PC'''
 
* Processor type: Intel Core 2 Duo 2 GHz
 
* Processor type: Intel Core 2 Duo 2 GHz
 
* Memory: 2 GB 667 MHz DDR RAM
 
* Memory: 2 GB 667 MHz DDR RAM
  
* Operating system: Apple MAC OS X >= 10.7.3 (Lion)
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'''Terminal Server'''
Installed Java: Java SE 6 >= 1.6.0.31-b04-415
 
 
 
However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.
 
 
 
'''PC software'''
 
 
 
* myPortal for Desktop V3R3
 
  
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The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.
  
''' Licenses'''
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=== PC software ===
* OpenScape Office user licenses for each user, who wants to use myPortal for Desktop.
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'''Please note''' <br>
 
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Support for the UC Suite clients for Microsoft Windows 7 and Microsoft Windows 2007/2010/2013 Server will end at the same time as the end of support for these products by Microsoft. Those operating systems will no longer be supported.
=== Desktop PC operating systems ===
 
Minimum Hardware Requirements
 
  
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==== Desktop Operating Systems ====
 
'''Windows Client PCs'''
 
'''Windows Client PCs'''
* 2 GHz CPU
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* Microsoft Windows 10
* RAM: 2 GB (Microsoft Windows XP: 1 GB) (Microsoft Windows 2003 Server: 1 GB)
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*       Microsoft Windows 8/8.1 (32 / 64 Bit) all versions
* 100 Mbps LAN
 
* XGA (1024x768) screen resolution, myPortal for Outlook: SVGA (800x600) screen resolution
 
 
 
'''MAC Client PCs'''
 
* Processor type: Intel Core 2 Duo 2 GHz
 
* Memory: 2 GB 667 MHz DDR RAM
 
  
* Operating system: Apple MAC OS X >= 10.7.3 (Lion)
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==== Terminal Server Operating Systems ====
Installed Java: Java SE 6 >= 1.6.0.31-b04-415
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* Microsoft Windows 2019 Server 64 Bit
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* MS Terminal Server 2019
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* Microsoft Windows 2016 Server 64 Bit
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* MS Terminal Server 2016
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* Citrix XenApp 7.18 (Desktop Mode)
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* Citrix XenDesktop 7.18 Server (64 Bit)
  
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=== Application Software ===
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* Oracle Java SE >= 1.8.x (32 Bit or 64 Bit)
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* Open JDK V8 (32 Bit or 64 Bit)
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* Apple Java >= 1.6.x
  
=== Microsoft Terminal Server, Citrix Server ===
 
myPortal for Desktop can be used in Microsoft Terminal Server and Citrix Server environments under the following preconditions:
 
Terminal Server and Citrix Server environments, including hosted services and virtual environments are the responsibility of the customer.
 
Operating system:
 
 
   
 
   
* Microsoft Windows 2008 R2 Server (64 bit) with Citrix XenApp 6.0 Server (Desktop Mode)
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==== Internet Browser ====
* Microsoft Windows 2008 R2 Server (64 bit) with Citrix XenApp 5.0 Server (Desktop Mode)
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myPortal for Desktop can be used in combination with the following web browsers:
* Microsoft Windows 2008 R2 Server (64 bit) as Microsoft Terminal Server
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* Microsoft Internet Explorer Version 10
* Microsoft Windows 2008 Server as Microsoft Terminal Server
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* Mozilla Firefox Version 19 or later
* Microsoft Windows 2003 Server as Microsoft Terminal Server
 
  
 
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===  Licenses ===
Hardware Prerequisites: The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account. More information on the configuration of Citrix XenApp Server can be found under:
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A license is required for each user, who wants to use myPortal for Desktop.
  
 
== Functional Boundaries and Limitations ==
 
== Functional Boundaries and Limitations ==
 
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Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the {{Partner Portal}} of Unify.
=== Message Waiting Indication ===
 
For analog and DECT telephones, the Message Waiting Indication (MWI) is not supported, and only limited support is available for displaying information on the phone.  
 
 
 
 
 
 
 
=== Max number of installations per OpenScape Office System ===
 
 
 
The CTI client software XPhone Entry does not require a license and can be used freely by the customer within the scope of the specified maximum values for other components.
 
This depends on one hand on the HiPath plattform and on the other hand on the used [[TAPI]] service provider
 
  
 
== Documentation ==
 
== Documentation ==
  
Documentation of myPortal for Desktop is available within SEBA documentation.
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==== User manual ====
 
 
Feature description of myPortal for Desktop is part of OpenScape office data sheet / features description
 
Handling and settigs are descripbed within the openscape office user manual
 
 
 
 
 
==== Presentation ====
 
 
 
* {{File-DL|OSOVR3|pdf}}
 
 
 
==== Data Sheet ====
 
 
 
* {{File-DL|OSOVR3|pdf}}
 
 
 
  
==== User manual ====
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The user manual can be downloaded from:
  
* {{File-DL|myPortal for Desktop|pdf}}
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* Communication system via the  Administration Portal
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* {{Customer Support Portal}} of Unify within the Internet
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* {{Partner Portal}} of Unify
  
 
== Software Deployment  ==
 
== Software Deployment  ==
  
myPortal for Desktopp is part of OpenScape Office SW image. It can be downloaded from OpenScape Office by using the ServiceCenter within the administration portal or the Samba shared drive. Details are described within the user manual.
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myPortal for Desktopp is part of OpenScape Business. <br/>
 +
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.
  
 
== Licensing ==
 
== Licensing ==
 
A license is required for for every user for the operation of myPoprtal for desktop. <br/>
 
A license is required for for every user for the operation of myPoprtal for desktop. <br/>
Whereas the use of myPortal for Desktop is embedded within the following OpenScape Office licenses. Differences have to be considered betweed the licensing of openscape Office LX/MX and OpenScape Office HX.
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For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the {{Partner Portal}} of Unify
 
 
* OpenScape Office V3 LX/MX Comfort User
 
-      Usage of all communication functions of OpenScape Office <br/>
 
- Unified Communications functions via myPortal. <br/>
 
- Voicemail box (Voicemail)<br/>
 
 
 
* OpenScape Office V3 LX/MX Comfort Plus User
 
- Usage of all communication functions of OpenScape Office <br/>
 
- Unified Communications functions via myPortal <br/>
 
- Voicemail box (Voicemail)<br/>
 
- Fax box <br/>
 
- Conference management <br/>
 
- Mobility Entry, incl. myPortal for Mobile <br/>
 
 
 
 
 
or <br/>
 
* OpenScape Office V3 HX Standard User <br/>
 
- Usage of all communication functions of OpenScape Office
 
- Unified Communications functions via myPortal.
 
- Voicemail box (Voicemail)
 
- Fax box
 
 
 
Licenses are permanently bound to the user stations.
 
 
 
 
 
=== License upgrade ===
 
 
 
Within OpenScape Office MX/LX a license upgrade can be done easily by assigning a Comfort Plus User license to the user station instead of a Comfort User license, assumed that Comfort Plus user licenes are available within the OpenScape Office system.
 
 
 
For OpenScape Office HX no user license upgrade is provided
 

Latest revision as of 09:46, 30 July 2020


myPortal screenshot

myPortal for Desktop is a Java based client for accessing the unified communication functions of OpenScape Business from a Desktop PC. Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.

myPortal for Desktop SW is part of OpenScape Business SW and bound to the SW version of the communication platform.

The following description refers to OpenScape Business V2 or higher. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business.


Overview

Features

Besides convenient dialing aids via phone directories and favorites and information on the presence status of other subscribers, myPortal for Desktop can, for example, also be used to access voicemails and faxes. The following screenshots shows the different graphical user interface options, the classic desktop and modern skin (preferred for Apple MAC OS)

Classic and Modern Skin


myPortal for Desktop provides:

  • Directories
  • Favorites List
  • Journal for calls
  • Desktop Dialing
  • Screen pops
  • Presence status
  • CallMe service with ONS (One Number Service)
  • Status-based call forwarding
  • Personal AutoAttendant
  • Conferences (ad-hoc or managed)
  • Call Recording
  • Instant Messaging incl. multi user chat
  • Voice and Fax messages
  • Integration of OpenScape Web Collaboration (Video, Screenshare, Fileupload)

Configuration Overview

myPortal is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC. myPortal connects to OpenScape Business via Ethernet LAN with TCP/IP protocol.

Requirements

Telecommunication systems

Platform

  • OpenScape Business V2 or higher with UC Booster Card, Server or up from OpenScape Business V3 with new X8 Mainboard (OCCLA)

Supported Telephones

Phones which are supported by myPortal for desktop depend on the respective communication platform.

OpenScape Business

  • OpenScape DeskPhone CP100, 200, 400, 600/E
  • OpenStage HFA/SIP
  • OpenScape Desk Phone IP 35G/55G HFA/SIP
  • OpenStage T
  • OpenScape Personal Edition HFA/SIP
  • OpenScape Business Cordless
  • OpenScape Cordless IP V2
  • OpenStage WL3
  • OpenScape WLAN Phone WL4
  • SIP phones from third parties that support 3PCC
  • Analog telephone

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC The following values are showing the minimum requirements:

  • 2x2 GHz CPU
  • RAM: 2 GB
  • 100 Mbps LAN
  • XGA (1024x768) screen resolution

MAC Client PC

  • Processor type: Intel Core 2 Duo 2 GHz
  • Memory: 2 GB 667 MHz DDR RAM

Terminal Server

The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.

PC software

Please note
Support for the UC Suite clients for Microsoft Windows 7 and Microsoft Windows 2007/2010/2013 Server will end at the same time as the end of support for these products by Microsoft. Those operating systems will no longer be supported.

Desktop Operating Systems

Windows Client PCs

  • Microsoft Windows 10
  • Microsoft Windows 8/8.1 (32 / 64 Bit) all versions

Terminal Server Operating Systems

  • Microsoft Windows 2019 Server 64 Bit
  • MS Terminal Server 2019
  • Microsoft Windows 2016 Server 64 Bit
  • MS Terminal Server 2016
  • Citrix XenApp 7.18 (Desktop Mode)
  • Citrix XenDesktop 7.18 Server (64 Bit)

Application Software

  • Oracle Java SE >= 1.8.x (32 Bit or 64 Bit)
  • Open JDK V8 (32 Bit or 64 Bit)
  • Apple Java >= 1.6.x


Internet Browser

myPortal for Desktop can be used in combination with the following web browsers:

  • Microsoft Internet Explorer Version 10
  • Mozilla Firefox Version 19 or later

Licenses

A license is required for each user, who wants to use myPortal for Desktop.

Functional Boundaries and Limitations

Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Partner Portal of Unify.

Documentation

User manual

The user manual can be downloaded from:

Software Deployment

myPortal for Desktopp is part of OpenScape Business.
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.

Licensing

A license is required for for every user for the operation of myPoprtal for desktop.
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Partner Portal of Unify