Difference between revisions of "OpenStage Training"
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
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== Video Trainings == | == Video Trainings == | ||
| − | @Robert: pls write down 2-3 sentences about the goal and structure of the video training | + | @Robert: pls write down 2-3 sentences about the goal and structure of the video training |
| − | + | Instructor: Robert Arandjelovic, Product Marketing Devices (link auf Intro Video) | |
| + | |||
| + | each clip: 1. short introduction about use case (what business sitaution is addressed); 2. step-by-step instruction how to access this feature: 3. optional: a tip, how to improve further using this feature (e.g. FPK) | ||
| + | |||
| + | Plenty of videos clips, regularly updated, bookmark this site and check out from time to time for updates | ||
=== Quick Reference card scenarios === | === Quick Reference card scenarios === | ||
| Line 51: | Line 55: | ||
==== Basic telephony ==== | ==== Basic telephony ==== | ||
| + | | Video | ||
| | | | ||
| + | | Video | ||
| | | | ||
| − | | | + | | comprehensive overview |
| − | |||
| − | |||
|- | |- | ||
| Place a Call | | Place a Call | ||
| − | | [[ | + | | [[OpenStage 40 SIP: Place a Call|Video]] |
| | | | ||
| − | | Video | + | | Video |
| | | | ||
| three options how to make a phone call | | three options how to make a phone call | ||
|- | |- | ||
| Answer a Call | | Answer a Call | ||
| − | | [[OpenStage 40 SIP: Answer a Call|Video]] | + | | [[OpenStage 40 SIP: Answer a Call|Video]] |
| | | | ||
| − | | Video | + | | Video |
| | | | ||
| all options to answer a call | | all options to answer a call | ||
|- | |- | ||
| End a Call | | End a Call | ||
| − | | [[OpenStage 40 SIP: End a Call|Video]] | + | | [[OpenStage 40 SIP: End a Call|Video]] |
| | | | ||
| − | | Video | + | | Video |
| | | | ||
| all options to End a Call | | all options to End a Call | ||
|- | |- | ||
| Using headset | | Using headset | ||
| − | | [[ | + | | [[OpenStage 40 SIP: Using the Headset|Video]] |
| | | | ||
| − | | Video | + | | Video |
| | | | ||
| Place, Answer, End a call using a headset | | Place, Answer, End a call using a headset | ||
| Line 95: | Line 99: | ||
==== Feature handling ==== | ==== Feature handling ==== | ||
| + | | Video | ||
| | | | ||
| + | | Video | ||
| | | | ||
| − | | | + | | comprehensive overview |
| − | |||
| − | |||
|- | |- | ||
| Hold/Retrive a Call | | Hold/Retrive a Call | ||
| − | | [[OpenStage 40 SIP: Hold a Call|Video]] | + | | [[OpenStage 40 SIP: Hold a Call|Video]] |
| | | | ||
| − | | Video | + | | Video |
| | | | ||
| Hold/Retrieve a Call using context menu or FPK | | Hold/Retrieve a Call using context menu or FPK | ||
|- | |- | ||
| Make a Conference Call | | Make a Conference Call | ||
| − | | [[ | + | | [[OpenStage 40 SIP: Place a Conference Call|Video]] |
| | | | ||
| − | | Video | + | | Video |
| | | | ||
| Conference call using context menu | | Conference call using context menu | ||
|- | |- | ||
| Transfer a Call | | Transfer a Call | ||
| − | | [[OpenStage 40 SIP: Transfer a Call|Video]] | + | | [[OpenStage 40 SIP: Transfer a Call|Video]] |
| | | | ||
| − | | Video | + | | Video |
| | | | ||
| describes the 3 different possibilities to transfer a call | | describes the 3 different possibilities to transfer a call | ||
|- | |- | ||
| Programming Call Forwarding | | Programming Call Forwarding | ||
| − | | [[OpenStage 40 SIP: Programming Call Forwarding|Video]] | + | | [[OpenStage 40 SIP: Programming Call Forwarding|Video]] |
| | | | ||
| − | | Video | + | | Video |
| | | | ||
| programming call forwarding using favorites; turning Call Forwarding for All calls on/off | | programming call forwarding using favorites; turning Call Forwarding for All calls on/off | ||
|- | |- | ||
| Deflecting a Call | | Deflecting a Call | ||
| − | | [[OpenStage 40 SIP: Using the Headset|Video]] | + | | [[OpenStage 40 SIP: Using the Headset|Video]] |
| | | | ||
| − | | Video | + | | Video |
| | | | ||
| Deflect a call; Deflect to Voicemail using FPK | | Deflect a call; Deflect to Voicemail using FPK | ||
| Line 153: | Line 157: | ||
|- | |- | ||
| Dialing from Caller List | | Dialing from Caller List | ||
| − | | e/o Feb 11 | + | | e/o Feb 11 |
| | | | ||
| | | | ||
| Line 160: | Line 164: | ||
|- | |- | ||
| Callback | | Callback | ||
| − | | e/o Feb 11 | + | | e/o Feb 11 |
| | | | ||
| | | | ||
| Line 167: | Line 171: | ||
|- | |- | ||
| Audio features | | Audio features | ||
| − | | e/o Feb 11 | + | | e/o Feb 11 |
| | | | ||
| | | | ||
| Line 174: | Line 178: | ||
|- | |- | ||
| Saving a function to a key | | Saving a function to a key | ||
| − | | e/o Feb 11 | + | | e/o Feb 11 |
| | | | ||
| | | | ||
| Line 204: | Line 208: | ||
|- | |- | ||
| Voicemail | | Voicemail | ||
| − | | e/o Feb 11 | + | | e/o Feb 11 |
| | | | ||
| | | | ||
| Line 220: | Line 224: | ||
|- | |- | ||
| LDAP | | LDAP | ||
| − | | e/o Feb 11 | + | | e/o Feb 11 |
| | | | ||
| | | | ||
| Line 227: | Line 231: | ||
|- | |- | ||
| Phonebook <br> | | Phonebook <br> | ||
| − | | e/o Feb 11 | + | | e/o Feb 11 |
| | | | ||
| | | | ||
Revision as of 15:40, 17 January 2011
<accesscontrol>OS-Training</accesscontrol> This page gives an overview about all available trainings for OpenStage phones.
Quick Reference Cards
Quick Reference Cards help users to get acquainted with the core functionality of the OpenStage phones. Open the PDF in the browser, or download it directly on your PC. Most of the "Important Operating procedures" contain a link with an video explanation and demonstration of the feature.
Print it out and put it under your phone for a quick lookup of a desired function. To get a high-quality printed version of this Quick Reference card, pls contact your local sales partner.
| Technology | OpenStage 40 | OpenStage 60/80 |
| SIP | 
|
|
* Quick Reference Card OpenStage 40 SIP
|
* Quick Reference Card OpenStage 60-80 SIP
| |
| HFA | available end of Jan 11 | available end of Jan 11 |
Video Trainings
@Robert: pls write down 2-3 sentences about the goal and structure of the video training
Instructor: Robert Arandjelovic, Product Marketing Devices (link auf Intro Video)
each clip: 1. short introduction about use case (what business sitaution is addressed); 2. step-by-step instruction how to access this feature: 3. optional: a tip, how to improve further using this feature (e.g. FPK)
Plenty of videos clips, regularly updated, bookmark this site and check out from time to time for updates
Quick Reference card scenarios
| OpenStage 40 | length | OpenStage 60/80 | length | Summary | |
Basic telephony |
Video | Video | comprehensive overview | ||
| Place a Call | Video | Video | three options how to make a phone call | ||
| Answer a Call | Video | Video | all options to answer a call | ||
| End a Call | Video | Video | all options to End a Call | ||
| Using headset | Video | Video | Place, Answer, End a call using a headset | ||
Feature handling |
Video | Video | comprehensive overview | ||
| Hold/Retrive a Call | Video | Video | Hold/Retrieve a Call using context menu or FPK | ||
| Make a Conference Call | Video | Video | Conference call using context menu | ||
| Transfer a Call | Video | Video | describes the 3 different possibilities to transfer a call | ||
| Programming Call Forwarding | Video | Video | programming call forwarding using favorites; turning Call Forwarding for All calls on/off | ||
| Deflecting a Call | Video | Video | Deflect a call; Deflect to Voicemail using FPK | ||
Enhanced telephony |
|||||
| Dialing from Caller List | e/o Feb 11 | Using missed, dialed, recieived, forwarded call lists | |||
| Callback | e/o Feb 11 | ||||
| Audio features | e/o Feb 11 | Mute, Switching Speakerphone/Handset mode | |||
| Saving a function to a key | e/o Feb 11 |
Further scenarios
| OpenStage 40 | length | OpenStage 60/80 | length | summary | |
Message services |
|||||
| Voicemail | e/o Feb 11 | ||||
Directory services
|
|||||
| LDAP | e/o Feb 11 | ||||
| Phonebook |
e/o Feb 11 | ||||
Web based trainings
Web based trainings give the user full choice and flexibility to learn "How to use your OpenStage".
| OpenStage 15 | OpenStage 40 | OpenStage 60/80 | |
| SIP | |||
| End-User Training (Standard) |  Link to WBT
| ||
| End-User Training (Premium) | |||
| Training for admins | Download WBT (28MB ZIP file download)
| ||
| HFA | |||
| End-User Training | |||
| Training for admins | |||
| TDM | |||
| End-User Training | |||
| Training for admins | |||
Further links
Verweis auf Phone Guide Live
