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Difference between revisions of "OpenStage Training"

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(Further scenarios)
(Quick Reference card scenarios)
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=== Quick Reference card scenarios  ===
 
=== Quick Reference card scenarios  ===
  
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| Width="80"|'''OpenStage 40'''  
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| width="80" | '''OpenStage 40'''  
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| width="20" | '''length'''  
| Width="80"|'''OpenStage 60/80'''  
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| width="80" | '''OpenStage 60/80'''  
| Width="20"|'''length'''  
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| width="20" | '''length'''  
| Width="220"|'''Content'''
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==== Basic telephony ====
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==== Basic telephony ====
  
 
| Video  
 
| Video  
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| Place a Call  
 
| Place a Call  
 
| [[OpenStage 40 SIP: Place a Call|Video]]  
 
| [[OpenStage 40 SIP: Place a Call|Video]]  
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| 02:31
 
| Video  
 
| Video  
 
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| Answer a Call  
 
| Answer a Call  
 
| [[OpenStage 40 SIP: Answer a Call|Video]]  
 
| [[OpenStage 40 SIP: Answer a Call|Video]]  
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| 00:43
 
| Video  
 
| Video  
 
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| End a Call  
 
| End a Call  
 
| [[OpenStage 40 SIP: End a Call|Video]]  
 
| [[OpenStage 40 SIP: End a Call|Video]]  
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| 00:33
 
| Video  
 
| Video  
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| 00:34
 
| all options to End a Call
 
| all options to End a Call
 
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|-
 
| Using headset  
 
| Using headset  
 
| [[OpenStage 40 SIP: Using the Headset|Video]]  
 
| [[OpenStage 40 SIP: Using the Headset|Video]]  
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| 00:45
 
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==== Feature handling ====
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==== Feature handling ====
  
 
| Video  
 
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| Hold/Retrive a Call  
 
| Hold/Retrive a Call  
 
| [[OpenStage 40 SIP: Hold a Call|Video]]  
 
| [[OpenStage 40 SIP: Hold a Call|Video]]  
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| 01:27
 
| Video  
 
| Video  
 
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| Make a Conference Call  
 
| Make a Conference Call  
 
| [[OpenStage 40 SIP: Place a Conference Call|Video]]  
 
| [[OpenStage 40 SIP: Place a Conference Call|Video]]  
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| 01:32
 
| Video  
 
| Video  
 
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| Transfer a Call  
 
| Transfer a Call  
 
| [[OpenStage 40 SIP: Transfer a Call|Video]]  
 
| [[OpenStage 40 SIP: Transfer a Call|Video]]  
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| 04:02
 
| Video  
 
| Video  
 
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| Programming Call Forwarding  
 
| Programming Call Forwarding  
 
| [[OpenStage 40 SIP: Programming Call Forwarding|Video]]   
 
| [[OpenStage 40 SIP: Programming Call Forwarding|Video]]   
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| 02:05
 
| Video  
 
| Video  
 
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| Deflecting a Call  
 
| Deflecting a Call  
 
| [[OpenStage 40 SIP: Using the Headset|Video]]  
 
| [[OpenStage 40 SIP: Using the Headset|Video]]  
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| 01:33
 
| Video  
 
| Video  
 
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==== Enhanced telephony ====
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==== Enhanced telephony ====
  
 
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Revision as of 13:21, 19 January 2011

<accesscontrol>OS-Training</accesscontrol> This page gives an overview about all available trainings for OpenStage phones.

Quick Reference Cards

Quick Reference Cards help users to get acquainted with the core functionality of the OpenStage phones. Open the PDF in the browser, or download it directly on your PC. Most of the "Important Operating procedures" contain a link with an video explanation and demonstration of the feature.

Print it out and put it under your phone for a quick lookup of a desired function. To get a high-quality printed version of this Quick Reference card, pls contact your local sales partner.

Technology OpenStage 40 OpenStage 60/80
SIP OS 40 QRC.JPG  OS60-80 QRC.JPG 
*pdf.png  Quick Reference Card OpenStage 40 SIP *pdf.png  Quick Reference Card OpenStage 60-80 SIP
HFA available end of Jan 11 available end of Jan 11

Video Trainings

@Robert: pls write down 2-3 sentences about the goal and structure of the video training

Instructor: Robert Arandjelovic, Product Marketing Devices (link auf Intro Video)

each clip: 1. short introduction about use case (what business sitaution is addressed); 2. step-by-step instruction how to access this feature: 3. optional: a tip, how to improve further using this feature (e.g. FPK)

Plenty of videos clips, regularly updated, bookmark this site and check out from time to time for updates

Quick Reference card scenarios

OpenStage 40 length OpenStage 60/80 length Content

Basic telephony

Video Video comprehensive overview
Place a Call Video 02:31 Video three options how to make a phone call
Answer a Call Video 00:43 Video all options to answer a call
End a Call Video 00:33 Video 00:34 all options to End a Call
Using headset Video 00:45 Video Place, Answer, End a call using a headset

Feature handling

Video Video comprehensive overview
Hold/Retrive a Call Video 01:27 Video Hold/Retrieve a Call using context menu or FPK
Make a Conference Call Video 01:32 Video Conference call using context menu
Transfer a Call Video 04:02 Video describes the 3 different possibilities to transfer a call
Programming Call Forwarding Video  02:05 Video programming call forwarding using favorites; turning Call Forwarding for All calls on/off
Deflecting a Call Video 01:33 Video Deflect a call; Deflect to Voicemail using FPK

Enhanced telephony

Dialing from Caller List e/o Feb 11 Using missed, dialed, recieived, forwarded call lists
Callback e/o Feb 11
Audio features e/o Feb 11 Mute, Switching Speakerphone/Handset mode
Saving a function to a key e/o Feb 11


Further scenarios

OpenStage 40 length OpenStage 60/80 length "content

Message services

                                                                             
Voicemail e/o Feb 11   e/o Feb 11

Directory services

LDAP e/o Feb 11 e/o Feb 11
Phonebook                          
e/o Feb 11 e/o Feb 11

OpenStage Manager

Basic N/A e/o March 11 how to connect, Phonebook synchronisation
Extended functions N/A e/o March 11 working with picture clips, MP3- ringer tones, Slide-show

User Menu

Basic

login, set date&time, audio settings, phone settings, language settings,

Password, Reset, Network Information 

Extended functions Configure your phones for your needs

Functions

Part 1 from Selected Dialing to Transfer a call
Part 2 from Deflecting to Mobility
Part 3 from Directed Pickup to Start Phonebook

XML-Applications

Setup N/A
Examples N/A


Keyset / Multiline Operation

OpenStage 40 length OpenStage 60/80 length Content
Two - line keyset operations                                      
E/A-Cockpit N/A


 

Administrate your OpenStage

OpenStage 40 length OpenStage 60/80 length content

Bluetooth - setup

Headset N/A
Conference unit N/A

Web Based management

Tipps & Tricks

OpenStage 40 length OpenStage 60/80 content
Tipp& Trick No1
Tipp & Trick No2

Web based trainings

Web based trainings give the user full choice and flexibility to learn "How to use your OpenStage".

OpenStage 15 OpenStage 40 OpenStage 60/80
SIP
End-User Training (Standard) International (English) Link to WBT

Deutschland  Link zum WBT

End-User Training (Premium)
Training for admins International (English)  Download WBT (28MB ZIP file download)
HFA

End-User Training

HiPath 2000, HiPath 3000, OpenOffice

N/A

International (English)  link

Deutschland link

International (English)  link

Deutschland link

End User Training

HiPath 4000

N/A

International (English) link

Deutschland link

International (English) link

Deutschland link

Training for admins

all HFA platforms

International (English)  link

Deutschland  link

TDM
End-User Training
Training for admins

 

Further links

Verweis auf Phone Guide Live