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Difference between revisions of "OpenStage TDM FAQ"

The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.

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==== How do I get an overview of the features of the OpenStage phones? ====
 
==== How do I get an overview of the features of the OpenStage phones? ====
  
: You will get a quick overview of the features in the corresponding [[OpenStage_T#Documentation|OpenStage datasheets]], which you can alternatively view under ''http://www.siemens.de/hipath > Downloads > Data sheets''.
+
* [[OpenStage_T#Documentation|OpenStage T Documentation]]  
 
+
* [[OpenStage#Overview_.2F_.C3.9Cbersicht|OpenStage Overview]]
: Another short overview is available on the [[OpenStage#Overview_.2F_.C3.9Cbersicht|OpenStage page]].
+
* [http://www.unify.com/us/support/manuals.aspx OpenStage T Documentation on unify.com]
  
 
==== What are the default passwords? ====  
 
==== What are the default passwords? ====  
Line 26: Line 26:
  
 
==== Trace Guide Openstage TDM ====
 
==== Trace Guide Openstage TDM ====
:{{File-DL|Service_Info_How_to_trace_OST_TDM|pdf}}
+
:{{File-DL|Service_Info_How_to_trace_OST_TDM_3|pdf}}
  
 
==== What is a phone-trace? ====
 
==== What is a phone-trace? ====
Line 57: Line 57:
 
:This deals with the Call log application which displays the call history of the phone.
 
:This deals with the Call log application which displays the call history of the phone.
  
:'''''Certificate management'''''
+
:'''''Communications'''''
:This service handles the verification and exchange of certificates for security and verification purposes. '''Nonrelevant for TDM.'''
+
:This is involved in the passing of call related information and signaling to and from the [[CSTA]] service.
  
:'''''Component registrar'''''
+
:'''''CSTA service'''''
:This handles data relating to the type of phone e.g [[HFA]]/[[SIP]] Workpoint Hi/Workpoint Lo.
+
:Any CSTA messages, are handled by this service. CSTA messages are used within the phone by all services as a common call progression and control :protocol.
  
:'''''Data Access service'''''
+
:'''''Desktop'''''
:This service allows other services to access the data held within the phone database.
+
:The desktop service is responsible for the shared parts of the phone display. Primarily these are the status bar at the top of the screen and the FPK :labels.
 
 
:'''''Digit Analysis service'''''
 
:This analyses and modifies digit streams which are sent and received by the phone e.g. canonical conversion.
 
  
 
:'''''Directory service'''''
 
:'''''Directory service'''''
 
:This performs a look up service for data in the phonebook, trying to match incoming and outgoing numbers with entries in the phonebook.
 
:This performs a look up service for data in the phonebook, trying to match incoming and outgoing numbers with entries in the phonebook.
  
:'''''Health service'''''
+
:'''''Help'''''
:This monitors other parts of the phone for diagnostic purposes and provides a logging interface for the other services in the phone.
+
:The help function is handled by this service.
  
 
:'''''Instrumentation service'''''
 
:'''''Instrumentation service'''''
 
:This is used by the Husim phone tester to exchange data with the phone for remote control, testing and monitoring purposes.
 
:This is used by the Husim phone tester to exchange data with the phone for remote control, testing and monitoring purposes.
 
:'''''Java'''''
 
:Any Java applications run on the phone will be run in the Java sandbox controlled by the [[Java]] service.
 
  
 
:'''''Media control service'''''
 
:'''''Media control service'''''
 
:This service provides the control of media streams (voice, tones, ringing etc.) within the phone.
 
:This service provides the control of media streams (voice, tones, ringing etc.) within the phone.
  
:'''''Mobility service'''''
+
:'''''OBEX service'''''
:This handles the [[Mobility|mobility]] feature whereby users can log onto different phones and have them configured to their own profile.
+
:This is involved with [[OpenStage Bluetooth|Bluetooth accesses]] to the phone
  
:'''''Openstage Client Management'''''
+
:'''''Phonebook'''''
:This provides a means by which other services within the phone can interact with the database.
+
:This is responsible for the phonebook application within the phone.
  
:'''''POT service'''''
+
:'''''Password management service'''''
:This service is supposed to take over control of basic telephony if the callview application fails.
+
:This is used to verify passwords used in the phone.
  
:'''''Physical interface service'''''
+
:'''''Service framework'''''
:This handles any interactions with the phone via the keypad, mode keys, fixed feature buttons, [[OpenStage Main Navigation|clickwheel and slider]].
+
:This is the environment within which other phone services operate. It is involved in the starting and stopping of services.
  
:'''''Service registry'''''
+
:'''''Sidecar service'''''
:This keeps a record of all services which are currently running inside the phone
+
:This handles interactions between the phone and any attached sidecars.
  
:'''''Tone generation'''''
+
:'''''Transport service'''''
:This service handles the generation of the tones and ringers on the phone.
+
:The transport service provides the IP ([[LAN]]) interface between the phone and the outside world.
  
:'''''Voice engine'''''
+
:'''''Voice engine service'''''
 
:This provides a switching mechanism for voice streams within the phone. It is also involved in [[QDC]], [[Music on Hold]] and voice instrumentation.
 
:This provides a switching mechanism for voice streams within the phone. It is also involved in [[QDC]], [[Music on Hold]] and voice instrumentation.
 +
 +
:'''''Web Server service'''''
 +
:This provides the web access to the phone.
 +
 +
:'''''Voice recognition'''''
  
 
:'''''Application framework'''''
 
:'''''Application framework'''''
Line 114: Line 113:
 
:This handles the representation of telephony calls on the phone screen.
 
:This handles the representation of telephony calls on the phone screen.
  
:'''''Communications'''''
+
:'''''Component registrar'''''
:This is involved in the passing of call related information and signaling to and from the [[CSTA]] service.
+
:This handles data relating to the type of phone e.g [[HFA]]/[[SIP]] Workpoint Hi/Workpoint Lo.
  
:'''''CSTA service'''''
+
:'''''Data Access service'''''
:Any CSTA messages, are handled by this service. CSTA messages are used within the phone by all services as a common call progression and control :protocol.
+
:This service allows other services to access the data held within the phone database.
  
:'''''Desktop'''''
+
:'''''Digit Analysis service'''''
:The desktop service is responsible for the shared parts of the phone display. Primarily these are the status bar at the top of the screen and the FPK :labels.
+
:This analyses and modifies digit streams which are sent and received by the phone e.g. canonical conversion.
  
:'''''DLS Client management'''''
+
:'''''Health service'''''
:Interactions with the Deployment and licencing server are handled by this service. '''Nonrelevant for TDM.'''
+
:This monitors other parts of the phone for diagnostic purposes and provides a logging interface for the other services in the phone.
  
:'''''Help'''''
+
:'''''HFA service agent'''''
:The help function is handled by this service.
 
  
 
:'''''Journal service'''''
 
:'''''Journal service'''''
Line 135: Line 133:
 
:This is a layer of software between the media control service and the tone generation and voice engine services. It is also involved in switching of :audio devices such as the handset and loudspeaker.
 
:This is a layer of software between the media control service and the tone generation and voice engine services. It is also involved in switching of :audio devices such as the handset and loudspeaker.
  
:'''''OBEX service'''''
+
:'''''Openstage Client Management'''''
:This is involved with [[OpenStage Bluetooth|Bluetooth accesses]] to the phone
+
:This provides a means by which other services within the phone can interact with the database.
 +
 
 +
:'''''Performance Marks'''''
  
:'''''Phonebook'''''
+
:'''''Physical interface service'''''
:This is responsible for the phonebook application within the phone.
+
:This handles any interactions with the phone via the keypad, mode keys, fixed feature buttons, [[OpenStage Main Navigation|clickwheel and slider]].
  
:'''''Password management service'''''
+
:'''''Service registry'''''
:This is used to verify passwords used in the phone.
+
:This keeps a record of all services which are currently running inside the phone
  
:'''''Service framework'''''
+
:'''''Tone generation service'''''
:This is the environment within which other phone services operate. It is involved in the starting and stopping of services.
+
:This service handles the generation of the tones and ringers on the phone.
  
:'''''Sidecar service'''''
+
:'''''vCard parser service'''''
:This handles interactions between the phone and any attached sidecars.
 
  
:'''''Team Service'''''
+
:'''''Voice Mail'''''
:This is primarily concerned with Keyset operation.
 
  
:'''''Transport service'''''
+
:'''''USB backup service'''''
:The transport service provides the IP ([[LAN]]) interface between the phone and the outside world.
 
  
:'''''Web Server service'''''
+
:'''''Clock Service'''''
:This provides the web access to the phone.
 
  
 
== Web-based-Management (WBM) ==
 
== Web-based-Management (WBM) ==
Line 178: Line 174:
 
: OpenStage 40 phones support BMP format (monochrome; 1 bit color depth).
 
: OpenStage 40 phones support BMP format (monochrome; 1 bit color depth).
 
: OpenStage 60/80 phones support [[PNG]] and [[JPEG|JPG]] format, but PNG is the preferred file type because of the transparency feature.
 
: OpenStage 60/80 phones support [[PNG]] and [[JPEG|JPG]] format, but PNG is the preferred file type because of the transparency feature.
: A logo file has to be resized to 144 x 32 pixel ([[OpenStage 40]]), 240 x 70 pixel ([[OpenStage 60]]) and([[OpenStage 80]])
+
: A logo file has to be resized to 144 x 32 pixel ([[OpenStage 40]]), 240 x 71 pixel ([[OpenStage 60]]) and([[OpenStage 80]])
 
: For a HowTo, see Administration Manual OpenStage HiPath 3000/4000, chapter 4.1.3
 
: For a HowTo, see Administration Manual OpenStage HiPath 3000/4000, chapter 4.1.3
  
Line 186: Line 182:
  
 
{| style="border:none;"
 
{| style="border:none;"
| style="border:none;" | OpenStage 80, Design: Silver Blue, PNG:
+
| style="border:none;" | OpenStage 60/80, Design: Silver Blue, PNG:
| style="border:none;" | OpenStage 60, Design: Silver Blue, PNG:
+
| style="border:none;" | OpenStage 60/80, Design: Anthracite Orange, PNG:
| style="border:none;" | OpenStage 40, zipped BMP
+
| style="border:none;" | OpenStage 40, BMP:
|-
 
| style="border:none;" |
 
[[Image:80_Crystal_Sea.png|240px]]
 
| style="border:none;" |
 
[[Image:60_Crystal_Sea.png|240px]]
 
| style="border:none;" |
 
[[Image:40_logo.png|link=File:40_Standard_logo.zip]]
 
|-
 
| style="border:none;" | OpenStage 80, Design: Anthracite Orange:
 
| style="border:none;" | OpenStage 60, Design: Anthracite Orange:
 
 
|-
 
|-
| style="border:none;" |  
+
| style="border:none;" | [[Image:OpenStage 60 logo Silver Blue.png|240px]]
[[Image:80_Warm_Grey.png|240px]]
+
| style="border:none;" | [[Image:OpenStage 60 logo Anthracite Orange.png|240px]]
| style="border:none;" |  
+
| style="border:none;" | [[Image:OpenStage 40 logo.bmp|144px]]
[[Image:60_Warm_Grey.png|240px]]
 
 
|}
 
|}
  
 
==== Can I show a logo with key labelling help? ====
 
==== Can I show a logo with key labelling help? ====
  
: In some situations it may be helpful to have a verbal reference of the keys availble. This can be very easily reached, if you download a key-Reference logo on your phone.
+
: In some situations it may be helpful to have a verbal reference of the keys available. This can be very easily reached, if you download a key-Reference logo on your phone.
  
 
{| style="border:none;"
 
{| style="border:none;"
| style="border:none;" | OpenStage 80, PNG:
+
| style="border:none;" | OpenStage 60/80, PNG:
| style="border:none;" | OpenStage 60, PNG:
 
 
| style="border:none;" | OpenStage 40, zipped BMP:
 
| style="border:none;" | OpenStage 40, zipped BMP:
 
|-
 
|-
| style="border:none;" |
 
[[Image:80_key_reference.png|240px]]
 
 
| style="border:none;" |  
 
| style="border:none;" |  
 
[[Image:60_key_reference.png|240px]]
 
[[Image:60_key_reference.png|240px]]

Latest revision as of 07:56, 29 April 2015

In this OpenStage TDM you will find answers to frequently asked questions on the OpenStage T phone family, divided into various topics.

General

What documents are available for the OpenStage phones and where do I find them?

All OpenStage phones are shipped with a printed document in multiple languages providing brief instructions regarding installation and operation. All the others are here on this Wiki.

How do I get an overview of the features of the OpenStage phones?

What are the default passwords?

User Menu: no password
Admin Menu: 123456
Factory Reset: 124816


Administration

Diagnostics

Trace Guide Openstage TDM

pdf.png  Service_Info_How_to_trace_OST_TDM_3

What is a phone-trace?

It is a capture of messages and activity states of the phone.

How can I get a phone-trace?

Traces section in WBM
The tracing is enabled via the Web interface, actions are then performed on the phone, during which the trace information is captured. When the desired actions have been performed, the captured trace information can be downloaded and viewed.
For enabling tracing just enter the WBM, choose Administrator Pages and select Diagnostics. There you can enter the Fault trace configuration.
The file size should be set to 500.000 bytes (768.000 bytes maximum). When the file size is reached, the phone save the trace file as old trace file and begins a new one. If the new one reaches the maximum file size, the old trace file will be replaced.
You should only activate a few traces and use the function "Automatic clear before start" (old files will be deleted)
The tracing is also reachable from the pbx (H4k-TSDM / H3k-Maintenance).

Tracing is only available on OpenStage T 60 or 80 devices at the TDM phone family.

Which trace-actions are available?

Default settings


Administration
This deals with the changing and setting of parameters within the phone database, from both the User and Admin menus.
Application Menu
This is where applications to be run on the phone can be started and stopped.
Call log
This deals with the Call log application which displays the call history of the phone.
Communications
This is involved in the passing of call related information and signaling to and from the CSTA service.
CSTA service
Any CSTA messages, are handled by this service. CSTA messages are used within the phone by all services as a common call progression and control :protocol.
Desktop
The desktop service is responsible for the shared parts of the phone display. Primarily these are the status bar at the top of the screen and the FPK :labels.
Directory service
This performs a look up service for data in the phonebook, trying to match incoming and outgoing numbers with entries in the phonebook.
Help
The help function is handled by this service.
Instrumentation service
This is used by the Husim phone tester to exchange data with the phone for remote control, testing and monitoring purposes.
Media control service
This service provides the control of media streams (voice, tones, ringing etc.) within the phone.
OBEX service
This is involved with Bluetooth accesses to the phone
Phonebook
This is responsible for the phonebook application within the phone.
Password management service
This is used to verify passwords used in the phone.
Service framework
This is the environment within which other phone services operate. It is involved in the starting and stopping of services.
Sidecar service
This handles interactions between the phone and any attached sidecars.
Transport service
The transport service provides the IP (LAN) interface between the phone and the outside world.
Voice engine service
This provides a switching mechanism for voice streams within the phone. It is also involved in QDC, Music on Hold and voice instrumentation.
Web Server service
This provides the web access to the phone.
Voice recognition
Application framework
All applications within the phone e.g. Call view, Call log or Phonebook are run within the application framework. It is responsible for the switching :between different applications and bringing them into and out of focus as appropriate.
Bluetooth Service
This handles the Bluetooth interactions between external Bluetooth devices and the phone.
Call view
This handles the representation of telephony calls on the phone screen.
Component registrar
This handles data relating to the type of phone e.g HFA/SIP Workpoint Hi/Workpoint Lo.
Data Access service
This service allows other services to access the data held within the phone database.
Digit Analysis service
This analyses and modifies digit streams which are sent and received by the phone e.g. canonical conversion.
Health service
This monitors other parts of the phone for diagnostic purposes and provides a logging interface for the other services in the phone.
HFA service agent
Journal service
The Journal service is responsible for saving and retrieving call history information which is used by the Call log application.
Media Processing service.
This is a layer of software between the media control service and the tone generation and voice engine services. It is also involved in switching of :audio devices such as the handset and loudspeaker.
Openstage Client Management
This provides a means by which other services within the phone can interact with the database.
Performance Marks
Physical interface service
This handles any interactions with the phone via the keypad, mode keys, fixed feature buttons, clickwheel and slider.
Service registry
This keeps a record of all services which are currently running inside the phone
Tone generation service
This service handles the generation of the tones and ringers on the phone.
vCard parser service
Voice Mail
USB backup service
Clock Service

Web-based-Management (WBM)

At OpenStage T 60 and 80 phones only Trace-configuration is supported and possible in WBM.

User Data

Keep in mind that the user space is limited to 8 MB (total). Every picture, ringtone or phonebook entry will reduce the space left!

Logo (Background picture)

How can I put my own company logo or background picture on the phone?

This can be done by the pbx (H4k-TSDM / H3k-Maintenance).

What file types are supported?

OpenStage 40 phones support BMP format (monochrome; 1 bit color depth).
OpenStage 60/80 phones support PNG and JPG format, but PNG is the preferred file type because of the transparency feature.
A logo file has to be resized to 144 x 32 pixel (OpenStage 40), 240 x 71 pixel (OpenStage 60) and(OpenStage 80)
For a HowTo, see Administration Manual OpenStage HiPath 3000/4000, chapter 4.1.3

How can I return to the default logo?

If you like to return to the standard logo (Siemens) feel free to download the respective file and deploy it to the phone.
Below you can find all default logo files for OpenStage 80/60/40:
OpenStage 60/80, Design: Silver Blue, PNG: OpenStage 60/80, Design: Anthracite Orange, PNG: OpenStage 40, BMP:
OpenStage 60 logo Silver Blue.png OpenStage 60 logo Anthracite Orange.png OpenStage 40 logo.bmp

Can I show a logo with key labelling help?

In some situations it may be helpful to have a verbal reference of the keys available. This can be very easily reached, if you download a key-Reference logo on your phone.
OpenStage 60/80, PNG: OpenStage 40, zipped BMP:

60 key reference.png

40 key reference.png

Screensaver

Can I use my own pictures for the screensaver slideshow?

Yes, this is possible. Easiest way doing this, is with the help of the OpenStage Manager tool. It transfers all the pictures to the phone, makes them fit best on the screen and can help saving memory.

Which formats are supported?

The supported formats are JPG and PNG.

How many pictures can be downloaded?

This depends on the memory usage for other user data (eg. phonebook entries, ringer tones). The total memory available is limited to 8 MB.

Local phonebook

Is it possible to synchronize my Outlook contacts with OpenStage?

This can be done with the OpenStage Manager.
You need following Canonical Dial settings
This is a sample for a client on number +49 2302 98038-11
Local country code: 49
National prefix digit: 0
Local national code: 2302
Min. local number length: 5
Local enterprise node: 98038
PSTN access code: 0
International access code: 00
and you need following Canonical Dial Lookup settings
local code: 98038
international code: +49230298038

How can I get my mobile phone contacts to OpenStage?

Using the Bluetooth functionality of OpenStage 60 and 80. Via Bluetooth you can easily transfer a contact as a vCard (if supported by the mobile phone).

Ringer tones

What file types are supported?

In general, WAV and MIDI files are supported on all 4 phone types. Additionally, OpenStage 60 and 80 can play MP3 files.

Is there a suggestion for MP3 files?

OpenStage 60 and 80 can play MP3 files from 32 kbit/s up to 320 kbit/s (stereo and mono). Because of a limitation of the space available (8 MB in total), the following is suggested:
- mono instead of stereo sound
- a constant bitrate between 64 and 96 kbit/s
- a maximum length of 15 seconds per file
See the following table for estimated file size
64 kbit/s (mono) 80 kbit/s (mono) 96 kbit/s (mono)
Length 5 seconds 40 KB 50 KB 60 KB
Length 10 seconds 80 KB 100 KB 120 KB
Length 15 seconds 120 KB 150 KB 180 KB


See also

Show SIP related | Show HFA related | Show TDM related