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OpenStage SIP and OpenScape Desk Phone IP - Service Information

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Revision as of 16:07, 14 October 2010 by Harald.saller (talk | contribs)
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In some cases, network tracing is not sufficient to pinpoint a problem. Although the network message flow is correct, the phone might still not work as expected.

However, OpenStage phones provide a tracing facility for internal processes which may prove helpful in such situations.

In addition to this article, a HowTo document is available for download: pdf.png  Service_Info_How_to_trace_OST_SIP.

Preconditions

Ensure that the phone is configured with a working SNTP server so that the trace logs indicate the correct time. If no SNTP server is available, the time can be adjusted manually.

If the internal phone trace logs are to be combined with other trace results (e.g. from Wireshark), the tracing processes must be synchronized. Therefore, both the machine used for tracing and the phone must be connected to the same SNTP server. If no SNTP server is available, ensure that you have configured the same time on all tracing devices.

Phone Tracing

Activate Internal Tracing

  1. Login to the administrator pages at the WBM
  2. Select the Fault trace configuration menu
  3. Set the Trace timeout to 0. This disables the trace timeout.
  4. Set the file size accordingly, depending on the phone type