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Difference between revisions of "OpenStage SIP and OpenScape Desk Phone IP - Service Information"

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m (Activate Internal Tracing)
(Activate Internal Tracing)
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== Activate Internal Tracing ==
 
== Activate Internal Tracing ==
  
# Login to the administrator pages at the WBM  
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1. Login to the administrator pages at the WBM.
[[Image:XML_apps-screenshot-wbm-admin-login.gif|250px|OpenStage Admin Login]]
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<div style="margin-left:12px;">[[Image:XML_apps-screenshot-wbm-admin-login.gif|OpenStage Admin Login]]</div>
# Select '''Diagnostics''' > '''Fault trace configuration'''.
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2. In the admin menu, select '''Diagnostics''' > '''Fault trace configuration'''.
[[Image:adminMenu-FaultTrace.gif|250px|OpenStage Admin Menu]]
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<div style="margin-left:12px;">[[Image:adminMenu-FaultTrace.gif|OpenStage Admin Menu]]</div>
 
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3. Set the '''Trace timeout''' to '''0'''. This disables the trace timeout.
# Set the '''Trace timeout''' to '''0'''. This disables the trace timeout.
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<div style="margin-left:12px;">[[Image:FaultTrace-TraceTimeout.gif|800px|OpenStage Fault trace configuration - Trace timeout]]</div>
# Set the file size according to the phone type
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4. Set the '''File size''' according to the phone type:
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* OS 15/20 : 500.000 bytes
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* OS 40 : 1500.000 bytes
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* OS 60/80 : 2500.000 bytes
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<div style="margin-left:12px;">[[Image:FaultTrace-FileSize.gif|800px|OpenStage Fault trace configuration - File size]]</div>
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5. Activate '''Automatic clear before start'''.
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<div style="margin-left:12px;">[[Image:FaultTrace-AutomaticClear.gif|800px|OpenStage Fault trace configuration - Automatic clear before start]]</div>
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6. Select the trace level for the relevant components.
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<div style="margin-left:12px;">[[Image:FaultTrace-TraceLevels.gif|800px|OpenStage Fault trace configuration - Trace levels]]</div>
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7. Click '''Submit'''.
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<div style="margin-left:12px;">[[Image:FaultTrace-Submit.gif|800px|OpenStage Fault trace configuration - Submit]]</div>

Revision as of 12:49, 18 October 2010

In some cases, network tracing is not sufficient to pinpoint a problem. Although the network message flow is correct, the phone might still not work as expected.

However, OpenStage phones provide a tracing facility for internal processes which may prove helpful in such situations.

In addition to this article, a HowTo document is available for download: pdf.png  Service_Info_How_to_trace_OST_SIP.

Preconditions

Ensure that the phone is configured with a working SNTP server so that the trace logs indicate the correct time. If no SNTP server is available, the time can be adjusted manually. casino en ligne

If the internal phone trace logs are to be combined with other trace results (e.g. from Wireshark), the tracing processes must be synchronized. Therefore, both the machine used for tracing and the phone must be connected to the same SNTP server. If no SNTP server is available, ensure that you have configured the same time on all tracing devices.

Phone Tracing

Activate Internal Tracing

1. Login to the administrator pages at the WBM.

OpenStage Admin Login

2. In the admin menu, select Diagnostics > Fault trace configuration.

OpenStage Admin Menu

3. Set the Trace timeout to 0. This disables the trace timeout.

OpenStage Fault trace configuration - Trace timeout

4. Set the File size according to the phone type:

  • OS 15/20 : 500.000 bytes
  • OS 40 : 1500.000 bytes
  • OS 60/80 : 2500.000 bytes
OpenStage Fault trace configuration - File size

5. Activate Automatic clear before start.

OpenStage Fault trace configuration - Automatic clear before start

6. Select the trace level for the relevant components.

OpenStage Fault trace configuration - Trace levels

7. Click Submit.

OpenStage Fault trace configuration - Submit