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Revision as of 14:15, 25 March 2020

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Auf dieser OpenScape Desk Phone CP FAQ Antworten auf häufig gestellte Fragen zur OpenScape Desk Phone CP Telefonfamilie, verteilt auf verschiedene Themen

Erweiterte Funktionen

Bluetooth

Das OpenScape Desk Phone CP600 hat eine Bluetooth Schnittstelle und erlaubt den Anschluß von Bluetooth headsets. Darüber hinaus bietet es eine Vielzahl von weiteren Funktionen in diesem Bereich

Administration

Canonical Settings

coming soon

is required for the following functions:
Conversation , Intuitive search function , Real time LDAP , Permanent LDAP Lookup ,

LDAP

Accessing the LDAP server is available on OpenScape Desk Phone CP 20X/400/600

What is the purpose of a LDAP template?

See also: LDAP on OpenScape Desk Phone

A LDAP template has to be downloaded to the phone via local phone menu or WBM, because it contains necessary information about the search attributes and the location of all user data inside the directory.


is required for the following functions:
Intuitive search function , Real time LDAP , Permanent LDAP Lookup ,
Where do I get the template from?
It is a plain txt file and must fit your directory environment. The configuration for a Microsoft Active Directory would look like this:
OpenStage LDAP TEMPLATE (v.1)
SEARCHBASE="OU=Users,DC=microsoft,DC=com"
ATTRIB01="sn"
ATTRIB02="givenName"
ATTRIB03="telephoneNumber"
ATTRIB04="otherTelephone"
ATTRIB05="mobile"
ATTRIB06="homePhone"
ATTRIB07="company"
ATTRIB08="department"
ATTRIB09="l"
ATTRIB10="title"
ATTRIB11="mail"
ATTRIB12="picture"
EOF
Configuration at the phone.
The LDAP template can also be configured without file upload via the WBM (Admin --> Local functions --> LDAP Template) or the DLS IP Devices -> IP Phone Configuration -> Service Integrations -> LDAP Attributes


Besides the template, add the following information in the admin menu of the CP Phone IP: Admin --> Local functions --> Directory Settings
  • LDAP server address
  • LDAP server port
  • LDAP authentication (if Simple, add authentication information below)
  • (optional) Permanent LDAP Enabled
  • (optional) Avatar server

Circuit

In order to use the Circuit function, a Circuit Server with the corresponding user name and PW must be configured from Admin or User.


Local: User Settings -> Configuration-> Circuit
WBM: User Settings -> Configuration-> Circuit
DLS: IP Devices -> IP Phone Configuration -> Service Integrations -> Circuit


is required for the following functions:
Circuit Mode

Exchange

In order to use the Exchange function, a Exchange Server with the corresponding user name and PW must be configured from Admin or User.


Local: User Settings -> Configuration-> Microsoft® Exchange
WBM: User Settings -> Configuration-> Microsoft® Exchange
DLS: IP Devices -> IP Phone Configuration -> Service Integrations -> Exchange


is required for the following functions:
Exchange

Landing Screen

The Landing Screen can be configured by the user or admin using the following methods:


Local: User Settings -> Phone -> Idle Screen
WBM: User Settings -> Phone -> Idle Screen
DLS: IP Devices -> IP Phone Configuration -> Miscellaneous -> Display / Phone Settings


is required for the following functions:
Landing Screen

Idle Screen

The Idle Screen can be configured by the user or admin using the following methods:


Local: User Settings -> Phone -> Idle Screen
WBM: User Settings -> Phone -> Idle Screen
DLS: IP Devices -> IP Phone Configuration -> Miscellaneous -> Display / Phone Settings


is required for the following functions:
Idle Screen

Call Recording

The Call Recording can be configured by the admin using the following methods:


Local/WBM: Administrator Settings -> System -> Features --> Configuration --> Call Recording
DLS: IP Devices -> Features -> Feature Settings 2


is required for the following functions:
Call Recording

Master Source

Master Source can be configured by the admin using the following methods:


Local/WBM: Administrator Settings -> Local Functions -> Name Update Sources
DLS: IP Devices -> IP Phone Configuration -> Service Integrations --> Name Update Sources


is required for the following functions:
Name Update for existing conversations (Signalling -> Signalling)
Name Update for existing conversations (LDAP -> Signalling)


Additional Informations:
Min DLS Version: V7 R3.63.0 (HI-DLS7R3.502.00)
If you configure LDAP AND Signalling = Highest Priority is LDAP
If you disable LDAP AND Signalling = No master source update

See also

Blog from BeaconZone to the OpenScape Desk Phone CP
https://www.beaconzone.co.uk/blog/ip-telephone-with-eddystone/

Trace Guide

CP HFA File:Service Info How to trace CP-HFA.pdf - Updated for V1 R3!

CP SIP File:Service Info How to trace CP-SIP V1 1.pdf

Error Codes

OpenScape Desk Phone CP Generic

Please note that the errors are ordered from most severe to less.

Network Errors

Error code Error Condition Error Cause Severity
LP Unable to use LAN connection Physical connection error No Telephony possible
LX Unable to use LAN connection 802.1x errors No Telephony possible
L1 Unable register HFA connection No IP address - Manual config mode No Telephony possible
L2 Unable register HFA connection No default route - Manual config mode No Telephony possible
L3 Unable register HFA connection No network mask - Manual config mode No Telephony possible
LI Unable to use LAN connection Network Configuration Error

- General IP error - Manual config mode

No Telephony possible
D0 Unable to contact DHCP Network configuration error - DHCP failure No Telephony possible
TT Unable to establish a TLS connection No SNTP server No Telephony possible

OpenScape Desk Phone CP HFA

HFA configuration errors

Error code Error Condition Error Cause Severity
H4 Unable register HFA connection No gateway IP address No Telephony possible
H5 Unable register HFA connection No subscriber number No Telephony possible
RA Unable to establish a TLS connection Certificate error No Telephony possible

Communication errors

Error code Error Condition Error Cause Severity
HA Unable register HFA connection Logon: Rejected due to Maintenance busy No Telephony possible
Hb Unable register HFA connection Logon: Rejected due to invalid LIN No Telephony possible
Hc Unable register HFA connection Logon: Rejected due to mobile terminal blocked No Telephony possible
Hd Unable register HFA connection Logon: Rejected due to incompatible security profile No Telephony possible
He Unable register HFA connection Logon: Rejected due to TCP usage while TLS is required No Telephony possible
HE Unable register HFA connection Logon: Rejected due to client not registered here No Telephony possible
Hf Unable register HFA connection Logon: Rejected due to PBX version not sufficient No Telephony possible
HI Unable register HFA connection Logon: Rejected due to duplicate logon No Telephony possible
HJ Unable register HFA connection Logon: Rejected due to already logged on No Telephony possible
HK Unable register HFA connection Logon: Rejected due to PIN not present No Telephony possible
HL Unable register HFA connection Logon: Rejected due to password not present No Telephony possible
HM Unable register HFA connection Logon: Rejected due to password not correct No Telephony possible
HN Unable register HFA connection Logon: Rejected due to invalid license No Telephony possible
HQ Unable register HFA connection Logoff due to Normal Logoff No Telephony possible
HS Unable register HFA connection Logoff due to Client logged off No Telephony possible
HT Unable register HFA connection Logoff due to Forced client logoff No Telephony possible
HW Unable register HFA connection Logoff due to Mobile User logged off No Telephony possible
HX Unable register HFA connection Logoff due to Switchback to central system No Telephony possible
HY Unable register HFA connection Logon: Rejected due to No bearer channel No Telephony possible
HZ Unable register HFA connection Logon: Rejected due to New logon requested from server No Telephony possible
H0 Unable register HFA connection General error No Telephony possible
UC1 UC server not accessible Invalid UC server access configuration Limited service
UC2 UC Logon rejected/not available No access to UC service Limited service
EX Exchange failure Invalid configuration Limited service
CI (Not yet available) Circuit Logon failure (Not yet available) Invalid Circuit configuration (Not yet available) Limited service
NT NTP server failure Wrong configuration or wrong time information Limited service

OpenScape Desk Phone CP SIP

SIP configuration errors

Error code Error Condition Error Cause Severity
RS2 Unable register No server address configured No Telephony possible
RG2 Unable register No registrar address configured No Telephony possible
RN2 Unable to register No number configured No Telephony possible
RI2 Unable to register No phone IP address set No Telephony possible
RA2 Unable to register Authentication failed No Telephony possible
RF2 Unable to register Server connection failed No Telephony possible
WS5 Limited keyset support Waiting for subscribe Limited keyset
B8 Survivability Backup route active Limited service
NT NTP server failure Wrong configuration or wrong time information Limited service