Difference between revisions of "OpenScape Contact Center"
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
m |
m (First Contact Center resolution section added) |
||
| Line 11: | Line 11: | ||
allowing customers to easily evolve to advanced feature sets in the HiPath ProCenter portfolio.<br/> | allowing customers to easily evolve to advanced feature sets in the HiPath ProCenter portfolio.<br/> | ||
| + | |||
| + | === First Contact Resolution concept === | ||
| + | |||
| + | Company’s service quality if more and more evaluated by Customers based on the total experience they have with their contact center organization, and therefore, the scope of customer relationship and experience management is not limited to a single contact.<br/> | ||
| + | Basically each Customer is the only judge of the First Contact Resolution concept "''Customer’s inquiry or problem is resolved in one call''": the [[HiPath ProCenter]] contact center solutions address this issue empowering the enterprise to deliver First Contact Resolution and are designed to help the business by: | ||
| + | |||
| + | * Improving Customer Satisfaction | ||
| + | * Increasing Revenues and Loyalty | ||
| + | * Enhancing roductivity | ||
| + | * Increasing the Cost Efficiency | ||
Revision as of 10:00, 24 March 2007
Overview
The HiPath ProCenter V7.0 is a strategic platform of applications designed to offer feature-rich multimedia and presence-enhanced First Contact Resolution Center for small to large size companies in all industry sectors.
In order to meet the specific needs of various customer segments, the HiPath ProCenter V7.0 is architected for growth on a single application base and is packaged into two distinct offerings:
- HiPath ProCenter Agile V7.0
- HiPath ProCenter Enterprise V7.0
allowing customers to easily evolve to advanced feature sets in the HiPath ProCenter portfolio.
First Contact Resolution concept
Company’s service quality if more and more evaluated by Customers based on the total experience they have with their contact center organization, and therefore, the scope of customer relationship and experience management is not limited to a single contact.
Basically each Customer is the only judge of the First Contact Resolution concept "Customer’s inquiry or problem is resolved in one call": the HiPath ProCenter contact center solutions address this issue empowering the enterprise to deliver First Contact Resolution and are designed to help the business by:
- Improving Customer Satisfaction
- Increasing Revenues and Loyalty
- Enhancing roductivity
- Increasing the Cost Efficiency
