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Difference between revisions of "OpenScape Business TAPI 120"

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== Connectivity ==
 
== Connectivity ==
  
 +
The TAPI 120 software is installed on a Microsoft Windows client PC. The connection to the OpenScape Business System occurs via a LAN. A physical connection between the Windows PC and the phone is not required
  
  
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=== TAPI 120 in WSI mode ===
 +
 +
All TAPI 120 client PCs are connected via LAN, via the web server interface to the motherboard of the OpenScape business. OpenScape business internally multiplexes all TAPI 120 connections.
  
 
 
For historical reasons CallBridge Collection consists of three different TAPI service providers:
 
 
 
=== CallBridge IP ===
 
CallBridge IP is the TAPI service provider for PC-based telephony using OpenStage HFA telephones via LAN and OpenStage 60/80 T telephones via IP-over-USB protocol.
 
  
 
[[Image:CB_IP_V2_OSBiz.png|450px|CallBride IP with OpenStage HFA devices]]
 
[[Image:CB_IP_V2_OSBiz.png|450px|CallBride IP with OpenStage HFA devices]]
  
Figure: CallBridge IP with OpenStage HFA devices connected to OpenScape Business
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Figure: TAPI 120 in the WSI mode with OpenScape Business X5R
  
=== CallBridge TU ===
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=== TAPI 120 in CSTA Mode ===
CallBridge TU is a TAPI service provider for PC-based telephony using OpenStage 30/40 T telephones via a USB interface.
+
All TAPI 120 client PCs are connected to the same CSTA link of OpenScape Business.  OpenScape Business internally multiplexes all TAPI 120 connections.
  
 
[[Image:CB_TU_V2_OSBiz.png|450px|CallBride TU with OpenStage T devices]]
 
[[Image:CB_TU_V2_OSBiz.png|450px|CallBride TU with OpenStage T devices]]
  
Figure: CallBridge TU with OpenStage T devices connected to OpenScape Business
+
Figure: TAPI 120 with OpenScape Business X5R and UC Booster Card
 
 
=== CallBridge TA ===
 
CallBridge TA is a TAPI service provider for PC-based telephony using devices with RS232 interface.
 
Within portfolio of Unify only devices with IP or USB interface are available. Therefore CallBride TA can be used only in combination with old devices like:
 
Optiset E telephones with an Optiset E data adapter or Optiset E control adapter.
 
 
 
[[Image:CB_TA_V2_HP3k.png|450px|CallBride TA with optiset E devices]]
 
  
Figure: CallBridge TA with optiset E devices connected to HiPath 3000
 
  
== Compatibility Matrix ==
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== Compatibility ==
 
=== Supported Systems ===
 
=== Supported Systems ===
  

Revision as of 08:57, 22 July 2014

Overview

OpenScape Business TAPI 120 TSP is a "first party" telephony service provider that supports the Microsoft TAPI V2.1 functionality. TAPI 120 enables Microsoft Windows-based CTI applications to monitor and control a phone or device connected to OpenScape Business.
OpenScape Business TAPI 120 can alternatively be connected via LAN using the WSI (WebServices Interface) to the Motherboard of OpenScape Business or via LAN to the UC Booster HW using CSTA (Computer Supported Telephony Application) protocol). A mixed operation of the interface modes to one system is not possible. If the OpenScape Business system contains a UC Booster Card or if it is connected to a UC Booster server, TAPI 120 can only be operated with the CSTA protocol.


Features

TAPI features

The supported TAPI features depend on the kind of connection:


Overview of OpenScape Business TAPI 120 Features TAPI 120 CSTA TAPI 120 WSI
· TAPI supported functionality
– Signaling of incoming and outgoing calls with CLI and the origin of the call Yes Yes
– Additional information in the call signaling with diverted calls Yes Yes
– Call answer of internal and external calls Yes Yes
– Controlled call set up to internal and external targets Yes Yes
– Manual dialing / DTMF dialing Yes Yes
– Clear down of existing calls Yes Yes
– Recall to internal and external parties Yes Yes
– Toggle Yes Yes
– Supervised Call Transfer Yes Yes
– Supervised Call Transfer with subsequent dialing of the query target (one-step transfer) Yes Yes
– Unsupervised Call Transfer (Blind Transfer) Yes No
– Activation and deactivation of call forwarding Yes Yes
– Activation and deactivation of DND Yes Yes
– Set up a conference Yes No
– Expanding the conference Yes No
– Forward incoming call Yes No
– Directed pickup (Call Pickup) Yes No
– Group call signaling and acquisition group call (Group pickup Yes No
– Call park Yes No
– Call park retrieval Yes No
– Call hold Yes No
– Call hold retrieval Yes No
– Set callback Yes No
– Support for code-controlled functions Yes No
– exchange of call relevant data between TAPI applications Yes No
– Activation of programmable keys at system terminals (HFA) Yes No
– Control the microphone gain in system terminals (HFA) Yes No
– Control / selection of the use of Handset / loud speaker / headset with system terminals (HFA) Yes No
– volume control of handset / speaker / headset keyboard with system terminals (HFA) Yes No
– Access to optiPoint / OpenStage display and the LEDs (with limitation to 50 active displays per system) Yes No
· connection to OpenScape Business Single systems Yes Yes
· Support for OpenScape Business CTI Firewall Yes No


Connectivity

The TAPI 120 software is installed on a Microsoft Windows client PC. The connection to the OpenScape Business System occurs via a LAN. A physical connection between the Windows PC and the phone is not required


TAPI 120 in WSI mode

All TAPI 120 client PCs are connected via LAN, via the web server interface to the motherboard of the OpenScape business. OpenScape business internally multiplexes all TAPI 120 connections.


CallBride IP with OpenStage HFA devices

Figure: TAPI 120 in the WSI mode with OpenScape Business X5R

TAPI 120 in CSTA Mode

All TAPI 120 client PCs are connected to the same CSTA link of OpenScape Business. OpenScape Business internally multiplexes all TAPI 120 connections.

CallBride TU with OpenStage T devices

Figure: TAPI 120 with OpenScape Business X5R and UC Booster Card


Compatibility

Supported Systems

TAPI 120 CSTA TAPI 120 WSI
OpenScape Business X3, OpenScape Business X1,
OpenScape Business X5 OpenScape Business X3,
OpenScape Business X8 OpenScape Business X5
Open Scape Business S OpenScape Business X8


Supported Devices

TAPI 120 CSTA TAPI 120 WSI
Supported are: Supported are:
The same terminals which are supported by the OpenScape Business CSTA Interface. - Analogue telephone
- OpenScape Desk Phone devices (HFA)
- OpenStage (HFA) terminals
- OptiPoint 4xx (HFA) / optiPoint 500 devices
(if it is enabled)
- OpenScape Cordless devices (CMI)
Incoming calls to analogue devices and, OpenScape Cordless terminals must be manually answered
Not supported are:
- SIP - phones
- ISDN - phones
- Mobility- / Deskshare Users
- Team/Top groups
- UCD groups

Prerequisites

For operation of CallBride collection some HW / SW prereqisites have to be fulfilled

HW/SW prerequisites

Computer HW

Minimum HW-requirements

  • Pentium or compatible CPU
  • 128 MB RAM
  • 25 MB free hard disk memory
  • A free physical interface
    • Ethernet LAN Interface for CallBride IP
    • USB Interface for CallBride TU
    • RS232 Interface for CallBride TA


Please note:
The Microsoft Windows operating system and the used application may require a more powerful processor, RAM and more memory space on the hard disk..

Computer SW

Operating systems

  • Microsoft Windows Vista (32/64 Bit) Service Pack: SP2
  • Microsoft Windows 7 (32/64 Bit) Service Pack: SP1
  • Microsoft Windows 8 32/64 bit except Windows RT
  • Microsoft Windows 8.1 32/64 bit except Windows RT


Please note:

For the following platform 64 bit version of Microsoft Windows Vista, Windowes 7 or Windows 8.x can only be used with Callbridge Collection from a specific SW version on upwards:

  • HiPath 2000 ≥ V2
  • HiPath 3000 ≥ V7
  • HiPath 4000 ≥ V2
  • HiPath OpenOffice EE/ME


Microsoft Server operating systems have not been tested in combination with CallBridge collection and are not released for CallBride Collection V2. Some devices connected to older communication platform version are only supported by 32 bit OS. For more information see compatibility matrix.

Cabeling

Depending on the used CallBride variant different cables for the connection between computer and telephone device are required.

  • Ethernet 10 / 100 base T cable for connection of CallBride IP
  • USB cable for connection of CallBridge TU
    • A standard USB cable (with USB Type A and Type B plugs) can be used for OpenStage 30/40/60/80 T
    • A specific USB cable with Type A and an angled Type B plug has to be used for optiPoint 500 telephones. (e.g. S30267-Z360-A30)
  • RS232(V.24) 1:1 cable
    • 25pin male to 9 pin female cable for connection using the data adapter
    • 9 pin male to 9 pin female cable and a data- or control- adapter for connection of CallBride TA


Documentation

Some documents in various languages are available for CallBridge Collection. As there are:

  • Datasheets
  • Installation manuals
  • Technical release note

The documents can be obtained from the following source:


Documentation Version / Date File Disclaimer

CallBridge Collection


CorNet TS TAPI Service Provider

Supplement to the Microsoft Windows Telephony Application Programmer's Guide Version 2.0

V2.0 / November 2004

zip.png  CBV2_PG

You may download and use this file only if you agree to the DISCLAIMER. If You disagree, your are not allowed to download the file.

Any support regarding the TAPI implentation is only be given to registered partners within the HiPath Technologie Partner Program



Software Delivery / Deployment

The CallBridge Collection software package can be downloaded free of charge from the Software Download Server (SWS) within the Partner Portal of Unify. The package contains, in addition to the TAPI service provider setup, all necessary USB drivers, the installation manual and a README.TXT with up-to-date information on the product.

Licensing

Callbridge Collection SW is not licensed

SW Upgrade / Migration

Useful Tools

Further technical Information

How To

Suitable task descriptions with links to corresponding procedures in the How To article(s)

Whitepapers

Suitable white paper document titles with links to the corresponding White Paper article(s)