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Difference between revisions of "Executive/Assistant Cockpit"

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| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Sends all calls to the Executive
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Sends all calls to the Executive
 
|-
 
|-
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To the Assistance
+
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To Assistance
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the Assistance
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the Assistance
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| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the mobile phone
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the mobile phone
 
|-
 
|-
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To the Tel.Nr.
+
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To Tel. Nr.
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send URL
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send URL
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to a preset telephone number
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to a preset telephone number
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| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Calls are passed to Executive [i]
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Calls are passed to Executive [i]
 
|-
 
|-
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To the Assistant [1..n]
+
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To Assistant [1..n]
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Calls for Executive [i] are forwarded to the Assistant
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Calls for Executive [i] are forwarded to the Assistant
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| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Assistance is not part of the Assistance group
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Assistance is not part of the Assistance group
 
|-
 
|-
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To the substitution (all)  
+
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To deputy (all)  
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the substitution
+
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the deputy
 
|-
 
|-
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To the substitution (only Ex.)
+
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To deputy (only Ex.)
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Only calls for the Executive are forwarded to the substitution
+
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Only calls for the Executive are forwarded to the deputy
 
|-
 
|-
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To Voicemail
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To Voicemail
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| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the Voicemail
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the Voicemail
 
|-
 
|-
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To the mobile
+
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To mobile
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the mobile phone
 
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the mobile phone

Revision as of 11:58, 13 July 2017

EA Cockpit for OpenScape Desk Phone CP600

EA_Cockpit is implemented on the OpenScape Desk Phone CP600 phones via keys. The application is based on the known Boss-Secretary function of the OpenScape 4000.

The scenarios for a 1x1 are shown below. The configuration for larger scenarios is similar to the examples shown above.


CP600-Executive.png CP600-Assistenz.png
Executive Assistance


Standard assignment for an EA_Cockpit solution with n Executives and m Assistance:


Key assignment Executive:

Key Type Function
Own line Line Key Status of your own line
Assistance [1..m] DSS Key Line monitoring for each Assistance
Immediate Ring Send-URL Sends all calls to the Executive
To Assistance Send-URL All calls are forwarded to the Assistance
To Voicemail Send-URL All calls are forwarded to Voicemail
To Mobile Send-URL All calls are forwarded to the mobile phone
To Tel. Nr. Send URL All calls are forwarded to a preset telephone number



Key assignment Assistance:

Key Type Function
Own line Line Key Status of your own line
Executive [1..n] DSS Key Line monitoring for each Executive
Assistance [1..(m-1)] DSS Key Line monitoring for any other assistance
Immediate Ring [1..n] Send-URL Calls are passed to Executive [i]
To Assistant [1..n] Send-URL Calls for Executive [i] are forwarded to the Assistant
At desk Send-URL Assistance is part of the Assistance group
Off desk Send-URL Assistance is not part of the Assistance group
To deputy (all) Send-URL All calls are forwarded to the deputy
To deputy (only Ex.) Send-URL Only calls for the Executive are forwarded to the deputy
To Voicemail Send-URL All calls are forwarded to the Voicemail
To mobile Send-URL All calls are forwarded to the mobile phone


Administration manual

The administration manual for EA_Cockpit with the OpenScape Desk Phone CP600 can be found here::


Documentation: pdf.png  EA Cockpit CP600 Administrationsanleitung

EA_Cockpit for OpenStage 60 and OpenScape Desk Phone IP 55G

E_A Cockpit is also supported on these phones via an XML application. The application allows to access the functions of EA_Cockpit menu-driven.

Dokumentation: pdf.png  EA Cockpit Bedienungsanleitung

Other training videos