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Difference between revisions of "Consultation"

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(Operating sequences)
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|-
 
|-
 
| align="center" | '''A''' talks to '''B'''
 
| align="center" | '''A''' talks to '''B'''
| align="center" | '''A''' puts '''B''' on hold,<br>'''B''' hears [[MOH]]
+
| align="center" | '''A''' selects Consultation,<br>'''B''' hears [[MOH]]
 
| align="center" | '''A''' calls '''C''',<br>phone '''C''' rings
 
| align="center" | '''A''' calls '''C''',<br>phone '''C''' rings
 
| align="center" | '''C''' goes off-hook,<br>'''A''' announces '''C''' the<br>conference call
 
| align="center" | '''C''' goes off-hook,<br>'''A''' announces '''C''' the<br>conference call

Revision as of 06:27, 19 September 2006

Erläuterung

Bei einer Rückfrage wird während eines Gespräches ein zweiter Teilnehmer angerufen. Danach wird das Rückfragegespräch beendet und das ursprüngliche Gespräch wieder aufgenommen.

Operating sequences

!! Has to be reviewed !!

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6
call-a-b.png
call-a-hold-b.png
call-a-hold-b-call-c.png
call-c-a-hold-b.png
call-b-a-hold-c.png
call-c-a-hold-b.png
A talks to B A selects Consultation,
B hears MOH
A calls C,
phone C rings
C goes off-hook,
A announces C the
conference call
A toggles to B
C is on hold
A toggles back to C
B is on hold
(if appl. repeat Step 5)

See also / Siehe auch