Views

Difference between revisions of "Collaboration with VoIP Providers"

The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.

Jump to: navigation, search
(International)
(General Configuration guides)
(22 intermediate revisions by the same user not shown)
Line 1: Line 1:
 
{{Breadcrumb|0|0|Communications Systems}}
 
{{Breadcrumb|0|0|Communications Systems}}
 +
 +
{{Info|
 +
'''[[#Tested_VoIP_Providers_by_Countries|4.12.2018 - V2R6 release: new certifications and configuration descriptions available, please check the table below]]'''
 +
}}
 +
  
 
[[Image:ITSP-OpenScapeBusiness.jpg|thumb|380px|About 160 VoIP Providers released for Unify SME Platforms [[#Tested VoIP Providers by Countries|> table]]]]  
 
[[Image:ITSP-OpenScapeBusiness.jpg|thumb|380px|About 160 VoIP Providers released for Unify SME Platforms [[#Tested VoIP Providers by Countries|> table]]]]  
Line 5: Line 10:
 
The connection of communication systems to the public network via [[SIP Trunking]] can be used instead of or in addition to traditional PSTN trunks. Many VoIP Providers, also known as [[ITSP]]s, are offering corresponding services. The following article gives an overview of the SIP trunking features and limitations and lists the Providers, which have been tested and released with the SME platform OpenScape Business.
 
The connection of communication systems to the public network via [[SIP Trunking]] can be used instead of or in addition to traditional PSTN trunks. Many VoIP Providers, also known as [[ITSP]]s, are offering corresponding services. The following article gives an overview of the SIP trunking features and limitations and lists the Providers, which have been tested and released with the SME platform OpenScape Business.
  
'''You did not find your provider? [[#How_to_get_a_new_VoIP_provider_released|Find out how to get it released!]]'''<br/>  
+
'''You did not find your provider? [[#How_to_get_a_new_VoIP_provider_released|Find out how to get it released!]]'''
 +
<br/>  
  
 
== Overview  ==
 
== Overview  ==
Line 66: Line 72:
 
**inband transport may be used, but the functionality cannot be guaranteed as endpoints (e.g. UC-Suite) may not support inband DTMF.
 
**inband transport may be used, but the functionality cannot be guaranteed as endpoints (e.g. UC-Suite) may not support inband DTMF.
 
* FAX over IP with T.38 is recommended for analog Fax devices, terminal adapters and the OpenScape Business UC Suite.  
 
* FAX over IP with T.38 is recommended for analog Fax devices, terminal adapters and the OpenScape Business UC Suite.  
**If your provider does not support Fax T.38, Fax pass-through with G.711 is possible but transmission quality depends on network infrastructure in this case.
+
**If your provider does not support Fax T.38, Fax pass-through with G.711 is possible but transmission quality depends on network infrastructure in this case.
**Since OpenScape Business V2 UC Suite is able to handle T.38 to G.711 fax fallback as well. 
+
*An incoming ITSP call can be forwarded to another public subscriber via ITSP. 2 lines (one incoming and one outgoing) are used while the call is active.  
*An incoming ITSP call can be transferred to another public subscriber via ITSP. 2 lines (one incoming and one outgoing) are used while the call is active.
+
**If Call rerouting (available since V2R4 for selected ITSPs)is used, NO line is used when call is active 
*An incoming ITSP call can be forwarded to another public subscriber via ITSP. 2 lines (one incoming and one outgoing) are used while the call is active. If Call rerouting is used NO line is used when call is active (available since V2R4 for selected ITSPs)  
 
*A trunk prefix to select a SIP trunk as an alternate trunk can be used from the OpenScape Business client's dial box but not from client's directories and settings (myPortal, myAttendant, myAgent).
 
*Because of the above limitation SIP trunks cannot be used for presence based call forwarding if a TDM trunk is present in parallel .
 
 
*Special call numbers and emergency calls may need alternate TDM connections
 
*Special call numbers and emergency calls may need alternate TDM connections
 
**Special call numbers (e.g. 0800, 0900, 0137) are not supported by all SIP providers
 
**Special call numbers (e.g. 0800, 0900, 0137) are not supported by all SIP providers
Line 84: Line 87:
 
Tests are necessary with every new provider before making installations in the field due to different implementations of the SIP protocol. Otherwise no support is available for an ITSP. Test resources have to be provided by the region or partner.
 
Tests are necessary with every new provider before making installations in the field due to different implementations of the SIP protocol. Otherwise no support is available for an ITSP. Test resources have to be provided by the region or partner.
  
'''-->> New test list and process description for V2R4 available <<--'''
+
'''-->> New documents and templates available check the .zip file <<--'''
  
 
*Select the VOIP / SIP trunking providers, which are most important for your business, estimate business relevance and&nbsp;'''get agreement''' for start of certification from [mailto:ulrich.abel@atos.net product management].  
 
*Select the VOIP / SIP trunking providers, which are most important for your business, estimate business relevance and&nbsp;'''get agreement''' for start of certification from [mailto:ulrich.abel@atos.net product management].  
*'''Download''' {{File-DL|VOIP provider data collection and test list|zip}} - NEW update: 2018-01-03 <br> In the .zip-file you find a process description, the testlist and a template for writing a configuration guide.  
+
*'''Download''' {{File-DL|VOIP provider data collection and test list|zip}} - NEW update: 2018-11-30 <br> In the .zip-file you find the process description, the ITSP questionnaire, the testlist and a template for writing a configuration guide.  
  
 
[[Image:OSBiz_certified_ITSP_colored_800px.png|150px|right]]
 
[[Image:OSBiz_certified_ITSP_colored_800px.png|150px|right]]
Line 98: Line 101:
 
== '''General Configuration guides''' ==
 
== '''General Configuration guides''' ==
 
*
 
*
 
+
{{File-DL|OSBiz V2 Configuration for ITSP|pdf|en}} - '''NEW update: 2019-01-11'''
{{File-DL|OSBiz V1 Configuration for ITSP|pdf|en}} - latest update: 2014-12-17
 
 
 
{{File-DL|OSBiz V2 Configuration for ITSP|pdf|en}} - '''NEW version: 2018-02-28'''
 
  
 
{{File-DL|HowTo-CLIPnoScreeningEng|pdf|en|HowTo: Clip no Screening (English)}} - latest update: 2015-10-26
 
{{File-DL|HowTo-CLIPnoScreeningEng|pdf|en|HowTo: Clip no Screening (English)}} - latest update: 2015-10-26
Line 107: Line 107:
 
{{File-DL|HowTo-CLIPnoScreeningDeu|pdf|de|HowTo: Clip no Screening (Deutsch)}} - latest update: 2015-11-04
 
{{File-DL|HowTo-CLIPnoScreeningDeu|pdf|de|HowTo: Clip no Screening (Deutsch)}} - latest update: 2015-11-04
  
{{File-DL|MultiRegistrationForITSP|pdf|de|HowTo: Mehrfachregistrierung für Durchwahlanschlüsse}} - '''NEW version: 2018-03-28'''
+
{{File-DL|MultiRegistrationForITSP|pdf|de|HowTo: Mehrfachregistrierung für Durchwahlanschlüsse}} - latest update: 2018-03-28
  
 
{{File-DL|OSBiz V2 MEX Configuration|pdf|en|Configuration of SIP-MEX}} - latest update: 2018-02-28
 
{{File-DL|OSBiz V2 MEX Configuration|pdf|en|Configuration of SIP-MEX}} - latest update: 2018-02-28
Line 166: Line 166:
 
! width="200" | VoIP Providers  
 
! width="200" | VoIP Providers  
 
! width="200" | Configuration Guide
 
! width="200" | Configuration Guide
 +
|-
 +
| [https://www.a1.net/ A1 Telekom Austria ] &#160;
 +
| align="center" | {{File-DL|SIP-Trunk-Configuration-A1-Telekom-Austria|pdf|de|A1 Telekom Austria SIP Trunk Konfiguration}}
 +
latest update: 2018-05-18
 
|-
 
|-
 
| [http://www.ipaustria.at IP Austria / my Tweak] &#160;
 
| [http://www.ipaustria.at IP Austria / my Tweak] &#160;
Line 339: Line 343:
 
| [http://www.orange.fr/ Orange Business Services SIP trunking]  
 
| [http://www.orange.fr/ Orange Business Services SIP trunking]  
 
| align="center" |{{File-DL|HowTo-ITSP_Orange Business Services|pdf|en|Orange Business Services SIP trunking Configuration}}  
 
| align="center" |{{File-DL|HowTo-ITSP_Orange Business Services|pdf|en|Orange Business Services SIP trunking Configuration}}  
'''NEW: 2018-02-28'''
+
latest update: 2018-02-28
 
|-
 
|-
 
| [http://www.paritel.fr Paritel Operateur]  
 
| [http://www.paritel.fr Paritel Operateur]  
Line 358: Line 362:
 
| align="center" | -
 
| align="center" | -
 
|-
 
|-
| [https://www.versatel.de 1&1 Versatel]  
+
| [https://www.versatel.de 1&1 Versatel] &#160;
 
| align="center" |{{File-DL|SIP-Trunk-Configuration-Versatel|pdf|de|1&1 Versatel Konfiguration}}  
 
| align="center" |{{File-DL|SIP-Trunk-Configuration-Versatel|pdf|de|1&1 Versatel Konfiguration}}  
'''NEW: 2018-02-28'''
+
latest update: 2018-08-17
 
|-
 
|-
| [http://www.broadcloud.com BroadCloud]  
+
| [http://www.broadcloud.com BroadCloud] &#160;
 
| align="center" |{{File-DL|BroadCloud_ROW_Configuration-Guide|pdf|en|BroadCloud Configuration}}  
 
| align="center" |{{File-DL|BroadCloud_ROW_Configuration-Guide|pdf|en|BroadCloud Configuration}}  
 
latest update: 2017-07-27
 
latest update: 2017-07-27
 
|-
 
|-
| [http://www.deutsche-telefon.de/ Deutsche Telefon]  
+
| [http://www.deutsche-telefon.de/ Deutsche Telefon] &#160;
 
| align="center" |{{File-DL|SIPTrunkDeutscheTelefon|pdf|de|Deutsche Telefon Konfiguration}}  
 
| align="center" |{{File-DL|SIPTrunkDeutscheTelefon|pdf|de|Deutsche Telefon Konfiguration}}  
 
latest update: 2017-07-27
 
latest update: 2017-07-27
 
|-
 
|-
| [https://www.ecotel.de ecotel sipTrunk DDI]  
+
| [https://www.easybell.de/ easybell] &#160;
 +
| align="center" |{{File-DL|SIP-Trunk-Configuration-easybell|pdf|de|easybell Konfiguration}}
 +
'''NEW: 2018-11-30'''
 +
|-
 +
| [https://www.ecotel.de ecotel sipTrunk DDI] &#160;
 
| align="center" | -
 
| align="center" | -
 
|-
 
|-
| [https://www.ecotel.de ecotel sipTrunk Connect 1.0]  
+
| [https://www.ecotel.de ecotel sipTrunk Connect 1.0] &#160;
 
| align="center" | -
 
| align="center" | -
 
|-
 
|-
| [https://www.ecotel.de ecotel sipTrunk 2.0]  
+
| [https://www.ecotel.de ecotel sipTrunk 2.0] &#160;
 
| align="center" |{{File-DL|Ecotel_SipTrunk2.0_Germany|pdf|de|Ecotel SipTrunk2.0 Konfiguration}}  
 
| align="center" |{{File-DL|Ecotel_SipTrunk2.0_Germany|pdf|de|Ecotel SipTrunk2.0 Konfiguration}}  
latest update: 2017-03-28
+
'''NEW update: 2018-12-12'''
 
|-
 
|-
| [http://www.tng.de/web/guest/home ennit AG (formerly tng)]  
+
| [http://www.tng.de/web/guest/home ennit AG (formerly tng)] &#160;
 
| align="center" | -
 
| align="center" | -
 
|-
 
|-
 
| [https://www.equada.de/telefonie Equada] &#160;
 
| [https://www.equada.de/telefonie Equada] &#160;
 
| align="center" | -
 
| align="center" | -
 +
|-
 +
| [http://www.ewetel.de/ ewe / swb / osnatel] &#160;
 +
| align="center" |{{File-DL|SIP-Trunk-Configuration-EWE Voice+-Deutsch|pdf|de|ewe Konfiguration}}
 +
'''NEW: 2018-11-30'''
 
|-
 
|-
 
| [http://www.gmx.de GMX (now 1&amp;1)] &#160;
 
| [http://www.gmx.de GMX (now 1&amp;1)] &#160;
Line 391: Line 403:
 
| [https://www.gntel.de/tarife/#sip-trunk---sicher-und-günstig-angeschlossen gnTel] &#160;
 
| [https://www.gntel.de/tarife/#sip-trunk---sicher-und-günstig-angeschlossen gnTel] &#160;
 
| align="center" | {{File-DL|Konfiguration_gnTel|pdf|de|gnTel Konfiguration}}
 
| align="center" | {{File-DL|Konfiguration_gnTel|pdf|de|gnTel Konfiguration}}
latest update: 2017-08-08
+
latest update: 2018-05-18
 
|-
 
|-
 
| [http://www.hfo-telecom.de/ HFO] &#160;
 
| [http://www.hfo-telecom.de/ HFO] &#160;
 
| align="center" | -
 
| align="center" | -
 
|-
 
|-
| [http://www.hlkomm.de/geschaeftskunden/telefonie/hl-phone-ng/ HL-Komm]  
+
| [http://www.hlkomm.de/geschaeftskunden/telefonie/hl-phone-ng/ HL-Komm] &#160;
 
| align="center" |{{File-DL|Configuration_HL-Komm|pdf|de|HL-Komm Konfiguration}}  
 
| align="center" |{{File-DL|Configuration_HL-Komm|pdf|de|HL-Komm Konfiguration}}  
 
latest update: 2017-07-27
 
latest update: 2017-07-27
 
|-
 
|-
| [https://www.m-net.de M-Net]  
+
| [https://www.inexio.net/ inexio ] &#160;
 +
| align="center" | {{File-DL|Konfiguration_Inexio|pdf|de|Inexio Konfiguration}}
 +
latest update: 2018-08-02
 +
|-
 +
| [https://www.m-net.de M-Net] &#160;
 
| align="center" | {{File-DL|SIP-Trunk-Configuration-M-net-Premium|pdf|de|M-net-Premium Konfiguration}}
 
| align="center" | {{File-DL|SIP-Trunk-Configuration-M-net-Premium|pdf|de|M-net-Premium Konfiguration}}
latest update: 2017-10-13
+
latest update: 2018-05-18
 
|-
 
|-
 
| [https://www.mk.de MK Netzdienste] &#160;
 
| [https://www.mk.de MK Netzdienste] &#160;
 
| align="center" | -
 
| align="center" | -
 
|-
 
|-
| [https://www.nfon.com NFON]  
+
| [http://www.netcom-bw.de/ NetCom BW] &#160;
 +
| align="center" |{{File-DL|Konfigurationsanleitung_NetCom-BW|pdf|de|NetCom BW Konfiguration}}
 +
'''NEW: 2018-11-30'''
 +
|-
 +
| [https://www.nfon.com NFON] &#160;
 
| align="center" | {{File-DL|NFON-Configuration_guide|pdf|en|NFON Configuration}}
 
| align="center" | {{File-DL|NFON-Configuration_guide|pdf|en|NFON Configuration}}
 
latest update: 2017-10-13  
 
latest update: 2017-10-13  
 +
|-
 +
| [http://www.phonevoice.de PhoneVoice ] &#160;
 +
| align="center" | {{File-DL|Konfiguration-PhoneVoice|pdf|de|PhoneVoice Konfiguration}}
 +
latest update: 2018-05-18
 
|-
 
|-
 
| [http://www.peoplefone.de/de Peoplefone AG] &#160;
 
| [http://www.peoplefone.de/de Peoplefone AG] &#160;
Line 421: Line 445:
 
| align="center" | -
 
| align="center" | -
 
|-
 
|-
| [http://www.qsc.de QSC IPfonie extended (DID)]  
+
| [http://www.qsc.de QSC IPfonie extended (DID)] &#160;
 
| align="center" | -
 
| align="center" | -
 
|-
 
|-
| [http://www.qsc.de QSC IPfonie extended Connect (DID)]  
+
| [http://www.qsc.de QSC IPfonie extended Connect (DID)] &#160;
 
| align="center" | {{File-DL|SIP-Trunk-Configuration-QSC-IPfonie Extended Connect|pdf|de|QSC IPfonie extended connect Konfiguration}}  
 
| align="center" | {{File-DL|SIP-Trunk-Configuration-QSC-IPfonie Extended Connect|pdf|de|QSC IPfonie extended connect Konfiguration}}  
 
latest update: 2018-01-08
 
latest update: 2018-01-08
Line 433: Line 457:
 
| [http://www.sipgate.de/voipshop/business-loesungen sipgate trunking (DID)] &#160;
 
| [http://www.sipgate.de/voipshop/business-loesungen sipgate trunking (DID)] &#160;
 
| align="center" | -
 
| align="center" | -
 +
|-
 +
| [https://www.teledata.de/ TeleData ] &#160;
 +
| align="center" | {{File-DL|Einrichtungsdoku-TeleData|pdf|de|TeleData Konfiguration}}
 +
latest update: 2018-08-02
 
|-
 
|-
 
| [http://www.telekom.de Deutsche Telekom  IP-As mit MSN] &#160;
 
| [http://www.telekom.de Deutsche Telekom  IP-As mit MSN] &#160;
Line 440: Line 468:
 
| [https://geschaeftskunden.telekom.de/ Deutsche Telekom DeutschlandLAN SIP-Trunk ] &#160;
 
| [https://geschaeftskunden.telekom.de/ Deutsche Telekom DeutschlandLAN SIP-Trunk ] &#160;
 
| align="center" | {{File-DL|Deutsche Telekom ALL-IP SIP-Trunk|pdf|de|Deutsche Telekom SIP-Trunk Konfiguration}}
 
| align="center" | {{File-DL|Deutsche Telekom ALL-IP SIP-Trunk|pdf|de|Deutsche Telekom SIP-Trunk Konfiguration}}
'''NEW update: 2018-02-28'''
+
latest update: 2018-08-02
 
|-
 
|-
 
| [http://www.toplink.de toplink] &#160;
 
| [http://www.toplink.de toplink] &#160;
Line 450: Line 478:
 
| [http://www.vodafone.de/ Vodafone Anlagenanschluss R3 (DID) ] &#160;
 
| [http://www.vodafone.de/ Vodafone Anlagenanschluss R3 (DID) ] &#160;
 
| align="center" | {{File-DL|Vodafone IP-ALA-R3 Germany|pdf|de|Vodafone IP-ALA-R3 Konfiguration}}
 
| align="center" | {{File-DL|Vodafone IP-ALA-R3 Germany|pdf|de|Vodafone IP-ALA-R3 Konfiguration}}
latest update: 2017-08-14
+
latest update: 2018-04-16
 +
|-
 +
| [http://www.voipxs.eu VoIPXS] &#160;
 +
| align="center" | {{File-DL|Configuration_VoIPXS_DE|pdf|de|VoIPXS Konfiguration}}
 +
latest update: 2018-05-18
 
|}
 
|}
  
Line 475: Line 507:
 
| align="center" |{{File-DL|HKBN-configuration|pdf|en|HKBN Configuration}}  
 
| align="center" |{{File-DL|HKBN-configuration|pdf|en|HKBN Configuration}}  
 
latest update: 2017-07-27
 
latest update: 2017-07-27
 +
|-
 +
| [http://www.hgcbiz.com/product/sip-trunk-en.html HGC ] &#160;
 +
| align="center" | {{File-DL|ConfigurationHGC_HongKong|pdf|en|HGC configuration}}
 +
latest update: 2018-05-18
 +
|}
 +
 +
=== Hungary  ===
 +
 +
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.netfonetelecom.hu/ Netfone ] &#160;
 +
| align="center" | {{File-DL|Configuration-Netfone|pdf|en|Netfone configuration}}
 +
latest update:  2018-08-02
 
|}
 
|}
  
Line 530: Line 578:
 
| [http://www.businesscom.nl/ BCOM]
 
| [http://www.businesscom.nl/ BCOM]
 
| align="center" | {{File-DL|BCOM Netherlands|pdf|en|BCOM Configuration}}
 
| align="center" | {{File-DL|BCOM Netherlands|pdf|en|BCOM Configuration}}
latest update: 2016-03-21
+
latest update: 2018-08-02
 
|-
 
|-
 
| [http://www.blu-com.nl/// BLU]
 
| [http://www.blu-com.nl/// BLU]
Line 539: Line 587:
 
| align="center" | -
 
| align="center" | -
 
|-
 
|-
| [https://www.gntel.nl gnTel NL] &#160;
+
| [https://www.gntel.nl gnTel] &#160;
 
| align="center" | {{File-DL|Konfiguration_gnTel_en|pdf|en|gnTel Configuration}}
 
| align="center" | {{File-DL|Konfiguration_gnTel_en|pdf|en|gnTel Configuration}}
latest update: 2017-08-08
+
latest update: 2018-05-18
 
|-
 
|-
 
| [http://www.infopact.nl Infopact]  &#160;
 
| [http://www.infopact.nl Infopact]  &#160;
Line 584: Line 632:
 
| align="center" | {{File-DL|Configuration_VoiceworksMEX|pdf|en|Voiceworks MEX Configuration}}
 
| align="center" | {{File-DL|Configuration_VoiceworksMEX|pdf|en|Voiceworks MEX Configuration}}
 
latest update: 2017-07-27
 
latest update: 2017-07-27
 +
|-
 +
| [http://www.voipxs.eu VoIPXS] &#160;
 +
| align="center" | {{File-DL|ConfigurationVoIPXS_EN|pdf|en|VoIPXS Configuration}}
 +
latest update: 2018-05-18
 
|-
 
|-
 
| [http://www.x2com.nl// X2COM]
 
| [http://www.x2com.nl// X2COM]
 
| align="center" | {{File-DL|X2COM Netherlands|pdf|en|X2COM Configuration}}
 
| align="center" | {{File-DL|X2COM Netherlands|pdf|en|X2COM Configuration}}
latest update: 2016-06-03
+
latest update: 2018-08-02
 
|-
 
|-
| [http://www.ziggozakelijk.nl/ Ziggo] &#160;
+
| [https://www.vodafoneziggo.nl/ Vodafone Ziggo ] &#160;
| align="center" | -
+
| align="center" | {{File-DL|Config_ITSP_Vodafone_Ziggo_Integratie_Partner_Netwerk|pdf|en|Vodafone Ziggo Configuration}}
 +
latest update: 2018-08-02
 +
 
 
|}
 
|}
  
Line 613: Line 667:
 
! width="200" | VoIP Providers  
 
! width="200" | VoIP Providers  
 
! width="200" | Configuration Guide
 
! width="200" | Configuration Guide
 +
|-
 +
| [https://www.ptempresas.pt/ Altice (Portugal Telecom) ] &#160;
 +
| align="center" | {{File-DL|Altice_Portugal_configuration|pdf|Altice configuration}}
 +
'''NEW: 2018-11-30'''
 
|-
 
|-
 
| [http://www.telecom.pt/ Portugal Telecom]  &#160;
 
| [http://www.telecom.pt/ Portugal Telecom]  &#160;
 
| align="center" | -
 
| align="center" | -
 +
|-
 +
| [https://www.vodafone.pt/ Vodafone Portugal ] &#160;
 +
| align="center" | {{File-DL|Configuration-Vodafone_Portugal|pdf|Vodafone Portugal configuration}}
 +
latest update: 2018-05-18
 
|}
 
|}
 +
 +
  
 
=== Serbia ===
 
=== Serbia ===
Line 773: Line 837:
 
| [https://www.btwholesale.com BT Wholesale Hosted Communications]  &#160;
 
| [https://www.btwholesale.com BT Wholesale Hosted Communications]  &#160;
 
| align="center" | {{File-DL|BTWHC_Configuration_Guide|pdf|en|BT Wholesale Hosted Communications Configuration}}
 
| align="center" | {{File-DL|BTWHC_Configuration_Guide|pdf|en|BT Wholesale Hosted Communications Configuration}}
'''NEW: 2018-02-28 '''
+
latest update: 2018-02-28  
 
|-
 
|-
 
| [https://www.btwholesale.com BT Wholesale SIP Trunking]  &#160;
 
| [https://www.btwholesale.com BT Wholesale SIP Trunking]  &#160;
 
| align="center" | {{File-DL|BT_ WSIPT_UK_ITSP_SIP_Trunk_Configuration|pdf|en|BT Wholesale SIP Trunking Configuration}}
 
| align="center" | {{File-DL|BT_ WSIPT_UK_ITSP_SIP_Trunk_Configuration|pdf|en|BT Wholesale SIP Trunking Configuration}}
'''NEW: 2018-02-28 '''
+
latest update: 2018-02-28
 
|-
 
|-
 
| [http://www.gammatelecom.com/ Gamma]  &#160;
 
| [http://www.gammatelecom.com/ Gamma]  &#160;
| align="center" | -
+
| align="center" | {{File-DL|Gamma_ITSP_SIP_Trunk_Configuration|pdf|en|Gamma
 +
SIP Trunk Configuration}}
 +
latest update: 2018-04-20
 
|-
 
|-
 
| [http://www.hipcom.co.uk/ HIPCOM]  
 
| [http://www.hipcom.co.uk/ HIPCOM]  
Line 856: Line 922:
 
The table above shows the [[ITSP]]s that passed successfully a connectivity test. More details about test results, supported features and restrictions for a specific ITSP are listed in following PDF document.  
 
The table above shows the [[ITSP]]s that passed successfully a connectivity test. More details about test results, supported features and restrictions for a specific ITSP are listed in following PDF document.  
  
'''{{File-DL|Overview about Released SIP Providers|pdf|en}} Latest update: 2018-02-28'''
+
'''{{File-DL|Overview about Released SIP Providers|pdf|en}} Latest update: 2018-11-30'''
 
*
 
*
  
Line 878: Line 944:
  
 
The connectivity tests are performed using various endpoints (for details see test list).
 
The connectivity tests are performed using various endpoints (for details see test list).
 
== Frequently asked Questions  ==
 
 
*[[VoIP Provider FAQ]] - answers to frequently asked questions
 
  
 
== External Links  ==
 
== External Links  ==
  
 
* {{Partner Portal}} (login required, Internet Explorer only)
 
* {{Partner Portal}} (login required, Internet Explorer only)

Revision as of 14:54, 11 January 2019

4.12.2018 - V2R6 release: new certifications and configuration descriptions available, please check the table below


About 160 VoIP Providers released for Unify SME Platforms > table

The connection of communication systems to the public network via SIP Trunking can be used instead of or in addition to traditional PSTN trunks. Many VoIP Providers, also known as ITSPs, are offering corresponding services. The following article gives an overview of the SIP trunking features and limitations and lists the Providers, which have been tested and released with the SME platform OpenScape Business.

You did not find your provider? Find out how to get it released!

Overview

OpenScape Business has been tested with a large number of Internet telephony providers that support SIP. Continuously new providers are tested, released and included within administration. As the SIP recommendations leave some room for interpretation, there are differences in the range of features supported with a specific provider. In this chapter general information is given which is valid for all SIP Providers.

SIP trunking features

  • Up to 8 active SIP providers and one Internet connection
  • integrated SBC functionality
  • SIP trunking with single numbers (MSN) and up to 30 SIP user accounts (called Internet telephony stations in WBM)
  • SIP trunking with Direct Inward Dialing (DID)
  • Comprehensive feature set available e.g.
    • CLIP
    • Hold, Consultation, Toggle
    • Transfer (attended, semi-attended)
    • Ringing group, Call pickup
    • Conference
    • Call Forwarding
    • Call deflection (new in V2R4)
    • DTMF transmission e.g. for voicemail access
    • Location information for emergency calls
  • Simultaneous VoIP connections depending on available DSL bandwidth, used Codec and system.
  • Automatic fallback at SIP trunk failure
  • Voice Codecs G.711 and G.729
  • Fax over IP via T.38
Security Warning - Malicious attacks from the Internet may lead to reduced service quality or toll fraud!
     Please strictly follow these basic rules:
  • Never open up the firewall in an internal or external router e.g. by forwarding port 5060.
    The SME platforms take care of opening the firewall for traffic with the selected VoIP providers. Attacks from other internet addresses are therefore blocked. Opening up the router's firewall would invalidate this security measure.
  • Never configure SIP subscribers at an OpenScape system without a strong password.
    Authentication blocks registration of unauthorised SIP clients. See http://wiki.unify.com/wiki/Features_and_Configuration_of_SIP_Devices
  • For diagnostics and SIP provider configuration hints see How to enable blocked SIP Providers.

General Requirements for VoIP

  • LAN with 10/100/1000 MBit/s and no more than 40% network load
  • Separate port on the switch or router for every component in the IP network (no hubs as concentrators)
  • Not more than 50 ms delay in one direction (One Way Delay); not more than 150 ms total delay
  • Not more than 3% packet loss and 20 ms jitter
  • Quality of Service (QoS) support - IEEE 802.p, DiffServ (RFC 2474) or ToS (RFC 791)
  • Sufficient WAN bandwidth (uplink and downlink) for intended simultaneous calls and CODEC
  • External router
  • Intermediate routers shall support quality of service and bandwidth control mechanisms if the WAN link is used for voice and data simultaneously. SIP messages have to be routed transparently.

For interworking with different network configurations and edge devices and how to use STUN please see Network Configuration for VoIP Providers.

Hints for all Providers

  • Concurrent calls via ITSP (depending on the available bandwidth and used Codec).
    • 30 for OpenScape Business X1
    • 60 for OpenScape Business X3 / X5 / X8
    • 180 for OpenScape Business S
  • DTMF transmission
    • outband transport via RFC 2833/RFC4733 is highly recommended. The ITSP MUST support outband DTMF (RFC2833/RFC4733) if UC Suite functions via SIP trunk (e.g. auto attendant, voicemail control) shall be used.
    • inband transport may be used, but the functionality cannot be guaranteed as endpoints (e.g. UC-Suite) may not support inband DTMF.
  • FAX over IP with T.38 is recommended for analog Fax devices, terminal adapters and the OpenScape Business UC Suite.
    • If your provider does not support Fax T.38, Fax pass-through with G.711 is possible but transmission quality depends on network infrastructure in this case.
  • An incoming ITSP call can be forwarded to another public subscriber via ITSP. 2 lines (one incoming and one outgoing) are used while the call is active.
    • If Call rerouting (available since V2R4 for selected ITSPs)is used, NO line is used when call is active
  • Special call numbers and emergency calls may need alternate TDM connections
    • Special call numbers (e.g. 0800, 0900, 0137) are not supported by all SIP providers
    • analog fax/modem connections are not supported by all SIP providers.
    • Emergency call numbers (e.g. 110, 112) are not supported by all providers.

How to get a new VoIP provider released

Tests are necessary with every new provider before making installations in the field due to different implementations of the SIP protocol. Otherwise no support is available for an ITSP. Test resources have to be provided by the region or partner.

-->> New documents and templates available check the .zip file <<--

  • Select the VOIP / SIP trunking providers, which are most important for your business, estimate business relevance and get agreement for start of certification from product management.
  • Download zip.png  VOIP provider data collection and test list - NEW update: 2018-11-30
    In the .zip-file you find the process description, the ITSP questionnaire, the testlist and a template for writing a configuration guide.
OSBiz certified ITSP colored 800px.png

After successful tests the VoIP provider will be released and published on this page. Regular back level support is available for issues with the new provider after that. A preconfigured VoIP provider profile will be included in the OpenScape Business administration for easy setup. Certified providers are entitled to label their SIP Trunking Service with the OpenScape Business certified ITSP emblem

General Configuration guides

pdf-en.png  OSBiz V2 Configuration for ITSP - NEW update: 2019-01-11

pdf-en.png  HowTo: Clip no Screening (English) - latest update: 2015-10-26

pdf-de.png  HowTo: Clip no Screening (Deutsch) - latest update: 2015-11-04

pdf-de.png  HowTo: Mehrfachregistrierung für Durchwahlanschlüsse - latest update: 2018-03-28

pdf-en.png  Configuration of SIP-MEX - latest update: 2018-02-28

Tested VoIP Providers by Countries

The main SIP trunking functions of the SME platforms have been tested with the following Internet telephony providers. For detailed information see the document Overview about Released SIP Providers below.

International

VoIP Providers Configuration Guide
COLT -
Verizon   pdf-en.png  Verizon IP-Trunk Configuration

latest update: 2013-05-10

Skype Connect   -
  • Please check provider home page for supported countries.

Australia

VoIP Providers Configuration Guide
BroadCloud pdf-en.png  BroadCloud Configuration

latest update: 2017-07-27

Commander Primus -
Engin -
Internode -
Telstra -

Austria

VoIP Providers Configuration Guide
A1 Telekom Austria   pdf-de.png  A1 Telekom Austria SIP Trunk Konfiguration

latest update: 2018-05-18

IP Austria / my Tweak   -
Kabelplus Business Phone   -
LinzAG City Voice   -
Neotel   -
SalzburgAG CableLink   -
Tele2   -
UPC Austria   -

Belgium

VoIP Providers Configuration Guide
Belgacom IMS / Proximus   -
BKM   -
Destiny -
Orange pdf-en.png  Orange Belgium Configuration

latest update: 2017-11-17

Telenet -
WIN   -

Brazil

VoIP Providers Configuration Guide
Voitel -

Canada

VoIP Providers Configuration Guide
BabyTEL   -

Chile

VoIP Providers Configuration Guide
ENTEL NGN -

Czech Republic

VoIP Providers Configuration Guide
GTS -
O2 -
T-mobile -

Denmark

VoIP Providers Configuration Guide
Global Connect -
TDC pdf-en.png  TDC Denmark

latest update: 2017-02-10

Telia pdf-en.png  TeliaDenmark

latest update: 2017-04-28

Uni-tel A/S -

Finland

VoIP Providers Configuration Guide
Elisa   -
Länsilinkki -
TDC -
Telia-Sonera -

France

VoIP Providers Configuration Guide
Acropolis Telecom   -
Bouygues -
BroadCloud pdf-en.png  BroadCloud Configuration

latest update: 2017-07-27

Completel -
Hexatel -
MyStream   -
OpenIP   -
Orange Business Services SIP trunking pdf-en.png  Orange Business Services SIP trunking Configuration

latest update: 2018-02-28

Paritel Operateur -
Sewan Communications -

Germany

VoIP Providers Configuration Guide
1&1   -
1&1 Versatel   pdf-de.png  1&1 Versatel Konfiguration

latest update: 2018-08-17

BroadCloud   pdf-en.png  BroadCloud Configuration

latest update: 2017-07-27

Deutsche Telefon   pdf-de.png  Deutsche Telefon Konfiguration

latest update: 2017-07-27

easybell   pdf-de.png  easybell Konfiguration

NEW: 2018-11-30

ecotel sipTrunk DDI   -
ecotel sipTrunk Connect 1.0   -
ecotel sipTrunk 2.0   pdf-de.png  Ecotel SipTrunk2.0 Konfiguration

NEW update: 2018-12-12

ennit AG (formerly tng)   -
Equada   -
ewe / swb / osnatel   pdf-de.png  ewe Konfiguration

NEW: 2018-11-30

GMX (now 1&1)   -
gnTel   pdf-de.png  gnTel Konfiguration

latest update: 2018-05-18

HFO   -
HL-Komm   pdf-de.png  HL-Komm Konfiguration

latest update: 2017-07-27

inexio   pdf-de.png  Inexio Konfiguration

latest update: 2018-08-02

M-Net   pdf-de.png  M-net-Premium Konfiguration

latest update: 2018-05-18

MK Netzdienste   -
NetCom BW   pdf-de.png  NetCom BW Konfiguration

NEW: 2018-11-30

NFON   pdf-en.png  NFON Configuration

latest update: 2017-10-13

PhoneVoice   pdf-de.png  PhoneVoice Konfiguration

latest update: 2018-05-18

Peoplefone AG   -
O2 All-IP Voice SIP   pdf-de.png  O2 All-IP Konfiguration

latest update: 2017-08-14

Purtel   -
QSC IPfonie extended (DID)   -
QSC IPfonie extended Connect (DID)   pdf-de.png  QSC IPfonie extended connect Konfiguration

latest update: 2018-01-08

sipgate basic (MSN)   -
sipgate trunking (DID)   -
TeleData   pdf-de.png  TeleData Konfiguration

latest update: 2018-08-02

Deutsche Telekom IP-As mit MSN   pdf-de.png  Deutsche Telekom DIPVD Konfiguration

latest update: 2017-07-27

Deutsche Telekom DeutschlandLAN SIP-Trunk   pdf-de.png  Deutsche Telekom SIP-Trunk Konfiguration

latest update: 2018-08-02

toplink   -
Vodafone Anlagenanschluss (formerly Arcor)   -
Vodafone Anlagenanschluss R3 (DID)   pdf-de.png  Vodafone IP-ALA-R3 Konfiguration

latest update: 2018-04-16

VoIPXS   pdf-de.png  VoIPXS Konfiguration

latest update: 2018-05-18

Greece

VoIP Providers Configuration Guide
CosMote   pdf-en.png  COSMOTE Configuration

latest update: 2016-10-02

Hong Kong

VoIP Providers Configuration Guide
Hong Kong Broadband Network pdf-en.png  HKBN Configuration

latest update: 2017-07-27

HGC   pdf-en.png  HGC configuration

latest update: 2018-05-18

Hungary

VoIP Providers Configuration Guide
Netfone   pdf-en.png  Netfone configuration

latest update: 2018-08-02

Italy

VoIP Providers Configuration Guide
BroadCloud pdf-en.png  BroadCloud Configuration

latest update: 2017-07-27

Infracom (ex Multilink)   -
TWT -
Viatek -

Lichtenstein

VoIP Providers Configuration Guide
FL1 Telekom   pdf-de.png  FL1 Konfiguration

latest update: 2016-04-14

Mexico

VoIP Providers Configuration Guide
Telefonica   -

The Netherlands

VoIP Providers Configuration Guide
BCOM pdf-en.png  BCOM Configuration

latest update: 2018-08-02

BLU pdf-en.png  BLU telecom Configuration

latest update: 2016-05-02

Deanconnect B.V.   -
gnTel   pdf-en.png  gnTel Configuration

latest update: 2018-05-18

Infopact   -
KPN VoiPConnect pdf-en.png  KPN Configuration

latest update: 2017-07-27

Motto Communications -
OneCentral   -
OneXS -
RoutIT -
SIGNET B.V.   pdf-en.png  SIGNET Configuration

latest update: 2016-09-30

Speakup   -
Tele2 -
T-Mobile NL -
Vodafone NL -
Voiceworks   -
Voiceworks MEX NDL   pdf-en.png  Voiceworks MEX Configuration

latest update: 2017-07-27

VoIPXS   pdf-en.png  VoIPXS Configuration

latest update: 2018-05-18

X2COM pdf-en.png  X2COM Configuration

latest update: 2018-08-02

Vodafone Ziggo   pdf-en.png  Vodafone Ziggo Configuration

latest update: 2018-08-02

New Zealand

VoIP Providers Configuration Guide
ORCON -
TelstraClear   -

Portugal

VoIP Providers Configuration Guide
Altice (Portugal Telecom)   pdf.png  Altice_Portugal_configuration

NEW: 2018-11-30

Portugal Telecom   -
Vodafone Portugal   pdf.png  Configuration-Vodafone_Portugal

latest update: 2018-05-18


Serbia

VoIP Providers Configuration Guide
Orion Telekom   -
Telenor   -

Slovakia

VoIP Providers Configuration Guide
Slovak Telekom   -

Slovenia

VoIP Providers Configuration Guide
Amis / A1   -
Detel   -
MegaM   -
T-2   -
Telemach   -

South Africa

VoIP Providers Configuration Guide
Nashua NCN -
Vodacom -

Spain

VoIP Providers Configuration Guide
LCR (Least Cost Routing) -
Telecable -
vozelia   -
VozTelecom pdf.png  VozTelecom configuración

latest update: 2016-08-07

Sweden

VoIP Providers Configuration Guide
Tele2   -
Telia   -

Switzerland

VoIP Providers Configuration Guide
efon -
Peoplefone AG   -
sipcall -
Sunrise pdf-de.png  Sunrise Konfiguration

latest update: 2017-01-11

Swisscom BCON -
Swisscom Smart Business Communication   -
Swisscom VoIP Gate   -
Swisscom Enterprise SIP   -
Telco Pack SA   -
UPC -
vtx   -

United Kingdom

VoIP Providers Configuration Guide
BroadCloud pdf-en.png  BroadCloud Configuration

latest update: 2017-07-27

BT IPVS -
BT Wholesale Hosted Communications   pdf-en.png  BT Wholesale Hosted Communications Configuration

latest update: 2018-02-28

BT Wholesale SIP Trunking   pdf-en.png  BT Wholesale SIP Trunking Configuration

latest update: 2018-02-28

Gamma   pdf-en.png  Gamma
SIP Trunk Configuration

latest update: 2018-04-20

HIPCOM -
KCOM   pdf-en.png  KCOM Configuration

latest update: 2016-06-03

Opal   -
TalkTalk   -
tIPicall   -
Vodafone UK pdf-en.png  Vodafone UK Configuration

latest update: 2017-11-08

Voiceflex   -
VoIP Ltd i-Line   -

United States of America

VoIP Providers Configuration Guide
AT&T pdf-en.png  AT&T Configuration

latest update 2013-09-07

BroadCloud pdf-en.png  BroadCloud US Configuration

latest update: 2017-07-27

Cbeyond   -
CenturyLink   -
Fusion 360 pdf-en.png  FusionConnect Configuration

latest update: 2017-07-27

Intermedia   -
Sotel   -
Windstream  

(Broadsoft platform only)

-
XO   -


Released SIP Providers in Detail

The table above shows the ITSPs that passed successfully a connectivity test. More details about test results, supported features and restrictions for a specific ITSP are listed in following PDF document.

pdf-en.png  Overview about Released SIP Providers Latest update: 2018-11-30

The following scenarios are covered within the connectivity test:

  • Registration
  • Basic Calls from / to ITSP
  • Feature Tests
    • Consultation, transfer, toggle, conference
    • Call Pickup / ringing group scenarios
    • call forwarding scenarios
    • DTMF
    • CLIP / CLIR
    • COLP / COLR
    • FAX
  • Special Tests
    • emergency calls
    • service calls
    • long duration calls
  • Calls handled via UC application

The connectivity tests are performed using various endpoints (for details see test list).

External Links