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Difference between revisions of "Collaboration with VoIP Providers"

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<div class="breadcrumb">
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{{Breadcrumb|0|0|Communications Systems}}
{{up}} [[Platforms]]
 
</div>
 
  
Collaboration with VoIP Providers is an important topic in the todays world of Voice/Data Communication over the Internet.
+
{{Info|
The following information will give an overview of the supported VoiP providers in the different countries as well as additional considerations and hints to the connected platforms.  
+
'''[[#Tested_VoIP_Providers_by_Countries|4.12.2018 - V2R6 release: new certifications and configuration descriptions available, please check the table below]]'''
 +
}}
 +
 
 +
 
 +
[[Image:ITSP-OpenScapeBusiness.jpg|thumb|380px|About 160 VoIP Providers released for Unify SME Platforms [[#Tested VoIP Providers by Countries|> table]]]]
 +
 
 +
The connection of communication systems to the public network via [[SIP Trunking]] can be used instead of or in addition to traditional PSTN trunks. Many VoIP Providers, also known as [[ITSP]]s, are offering corresponding services. The following article gives an overview of the SIP trunking features and limitations and lists the Providers, which have been tested and released with the SME platform OpenScape Business.
 +
 
 +
'''You did not find your provider? [[#How_to_get_a_new_VoIP_provider_released|Find out how to get it released!]]'''
 +
<br/>
 +
 
 +
== Overview  ==
 +
OpenScape Business has been tested with a large number of Internet telephony providers that support [[SIP]]. Continuously new providers are tested, released and included within administration. As the SIP recommendations leave some room for interpretation, there are differences in the range of features supported with a specific provider. In this chapter general information is given which is valid for all SIP Providers.
 +
*
 +
*
 +
*
 +
 
 +
== SIP trunking features  ==
 +
 
 +
*Up to 8 active SIP providers and one Internet connection
 +
*integrated [[SBC]] functionality
 +
*SIP trunking with single numbers (MSN) and up to 30 SIP user accounts (called Internet telephony stations in WBM)
 +
*SIP trunking with Direct Inward Dialing (DID)
 +
*Comprehensive feature set available e.g.
 +
**CLIP
 +
**Hold, Consultation, Toggle
 +
**Transfer (attended, semi-attended)
 +
**Ringing group, Call pickup
 +
**Conference
 +
**Call Forwarding
 +
**Call deflection (new in V2R4)
 +
**DTMF transmission e.g. for voicemail access
 +
**Location information for emergency calls
 +
*Simultaneous VoIP connections depending on available DSL bandwidth, used [[Codec]] and system.
 +
*Automatic fallback at SIP trunk failure
 +
*Voice Codecs G.711 and G.729
 +
*Fax over IP via T.38
 +
{{Warning | <b> Security Warning - Malicious attacks from the Internet may lead to reduced service quality or toll fraud!<br> &#160;&#160;&#160;&#160;&#160;Please strictly follow these basic rules:</b>
 +
* Never open up the firewall in an internal or external router e.g. by forwarding port 5060. <br>The SME platforms take care of opening the firewall for traffic with the selected VoIP providers. Attacks from other internet addresses are therefore blocked. Opening up the router's firewall would invalidate this security measure.
 +
* Never configure SIP subscribers at an OpenScape system without a strong password.<br> Authentication blocks registration of unauthorised SIP clients. See http://wiki.unify.com/wiki/Features_and_Configuration_of_SIP_Devices
 +
* For diagnostics and SIP provider configuration hints see [[How to enable blocked SIP Providers]].
 +
}} <br>
 +
*
 +
 
 +
== General Requirements for VoIP  ==
 +
 
 +
*LAN with 10/100/1000 MBit/s and no more than 40% network load
 +
*Separate port on the switch or router for every component in the IP network (no hubs as concentrators)
 +
*Not more than 50 ms delay in one direction (One Way Delay); not more than 150 ms total delay
 +
*Not more than 3% packet loss and 20 ms jitter
 +
*Quality of Service (QoS) support - IEEE 802.p, DiffServ (RFC 2474) or ToS (RFC 791)
 +
*Sufficient WAN bandwidth (uplink and downlink) for intended simultaneous calls and CODEC
 +
*External router
 +
*Intermediate routers shall support quality of service and bandwidth control mechanisms if the WAN link is used for voice and data simultaneously. SIP messages have to be routed transparently.
 +
 
 +
For interworking with different network configurations and edge devices and how to use [[STUN]] please see [[Network Configuration for VoIP Providers]].
 +
*
 +
*
 +
*
 +
 
 +
== Hints for all Providers ==
 +
 
 +
* Concurrent calls via ITSP (depending on the available bandwidth and used [[Codec]]).
 +
** 30 for OpenScape Business X1
 +
** 60 for OpenScape Business X3 / X5 / X8
 +
** 180 for OpenScape Business S
 +
*DTMF transmission
 +
**outband transport via RFC 2833/RFC4733 is highly recommended. The ITSP MUST support outband DTMF (RFC2833/RFC4733) if UC Suite functions via SIP trunk (e.g. auto attendant, voicemail control) shall be used.
 +
**inband transport may be used, but the functionality cannot be guaranteed as endpoints (e.g. UC-Suite) may not support inband DTMF.
 +
* FAX over IP with T.38 is recommended for analog Fax devices, terminal adapters and the OpenScape Business UC Suite.
 +
**If your provider does not support Fax T.38, Fax pass-through with G.711 is possible but transmission quality depends on network infrastructure in this case. 
 +
*An incoming ITSP call can be forwarded to another public subscriber via ITSP. 2 lines (one incoming and one outgoing) are used while the call is active.
 +
**If Call rerouting (available since V2R4 for selected ITSPs)is used, NO line is used when call is active 
 +
*Special call numbers and emergency calls may need alternate TDM connections
 +
**Special call numbers (e.g. 0800, 0900, 0137) are not supported by all SIP providers
 +
**analog fax/modem connections are not supported by all SIP providers.
 +
**Emergency call numbers (e.g. 110, 112) are not supported by all providers.
 +
*
 +
*
 +
*
 +
 
 +
== How to get a new VoIP provider released  ==
 +
 
 +
Tests are necessary with every new provider before making installations in the field due to different implementations of the SIP protocol. Otherwise no support is available for an ITSP. Test resources have to be provided by the region or partner.
 +
 
 +
'''-->> New documents and templates available check the .zip file <<--'''
 +
 
 +
*Select the VOIP / SIP trunking providers, which are most important for your business, estimate business relevance and&nbsp;'''get agreement''' for start of certification from [mailto:ulrich.abel@atos.net product management].
 +
*'''Download''' {{File-DL|VOIP provider data collection and test list|zip}} - NEW update: 2018-11-30 <br> In the .zip-file you find the process description, the ITSP questionnaire, the testlist and a template for writing a configuration guide.
 +
 
 +
[[Image:OSBiz_certified_ITSP_colored_800px.png|150px|right]]
 +
After successful tests the VoIP provider will be released and published on this page. Regular back level support is available for issues with the new provider after that. A preconfigured VoIP provider profile will be included in the OpenScape Business administration for easy setup.
 +
Certified providers are entitled to label their SIP Trunking Service with the OpenScape Business certified ITSP emblem
 +
*
 +
*
 +
*
 +
 
 +
== '''General Configuration guides''' ==
 +
*
 +
{{File-DL|OSBiz V2 Configuration for ITSP|pdf|en}} - '''NEW update: 2019-01-11'''
 +
 
 +
{{File-DL|HowTo-CLIPnoScreeningEng|pdf|en|HowTo: Clip no Screening (English)}} - latest update: 2015-10-26
 +
 
 +
{{File-DL|HowTo-CLIPnoScreeningDeu|pdf|de|HowTo: Clip no Screening (Deutsch)}} - latest update: 2015-11-04
 +
 
 +
{{File-DL|MultiRegistrationForITSP|pdf|de|HowTo: Mehrfachregistrierung für Durchwahlanschlüsse}} - latest update: 2018-03-28
 +
 
 +
{{File-DL|OSBiz V2 MEX Configuration|pdf|en|Configuration of SIP-MEX}} - latest update: 2018-02-28
 +
*
 +
 
 +
== '''Tested VoIP Providers by Countries''' ==
 +
 
 +
The main SIP trunking functions of the SME platforms have been tested with the following Internet telephony providers. For detailed information see the document [[#Released SIP Providers in Detail|Overview about Released SIP Providers]] below.
 +
 
 +
=== <u>International</u>  ===
 +
 
 +
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.colt.net COLT]
 +
| align="center" | -
 +
|-
 +
| [http://www.verizon.com/ Verizon]  &#160;
 +
| align="center" | {{File-DL|AppNote OpenScape_Business_V1 with_Verizon_IP_Trunks ML 10052013 V05|pdf|en|Verizon IP-Trunk Configuration}}
 +
latest update: 2013-05-10
 +
|-
 +
| [http://www.skype.com/intl/en-us/business/sip/overview Skype Connect] &#160;
 +
| align="center" | -
 +
|}
 +
 
 +
*Please check provider home page for supported countries.<br>
 +
 
 +
=== Australia  ===
 +
 
 +
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.broadcloud.com BroadCloud]
 +
| align="center" |{{File-DL|BroadCloud_ROW_Configuration-Guide|pdf|en|BroadCloud Configuration}}
 +
latest update: 2017-07-27
 +
|-
 +
| [http://www.commander.com Commander Primus]
 +
| align="center" | -
 +
|-
 +
| [http://www.engin.com.au Engin]
 +
| align="center" | -
 +
|-
 +
| [http://www.internode.on.net Internode]
 +
| align="center" | -
 +
|-
 +
| [http://www.Telstra.com.au Telstra]
 +
| align="center" | -
 +
|}
 +
 
 +
=== Austria  ===
 +
 
 +
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [https://www.a1.net/ A1 Telekom Austria ] &#160;
 +
| align="center" | {{File-DL|SIP-Trunk-Configuration-A1-Telekom-Austria|pdf|de|A1 Telekom Austria SIP Trunk Konfiguration}}
 +
latest update: 2018-05-18
 +
|-
 +
| [http://www.ipaustria.at IP Austria / my Tweak] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.kabelplus.at/Business/Telefonie.aspx Kabelplus Business Phone] &#160; 
 +
| align="center" | -
 +
|-
 +
| [https://www.linzag-telekom.at/produkte-leistungen/telefonie-video LinzAG City Voice] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.neotel.at Neotel] &#160;
 +
| align="center" | -
 +
|-
 +
| [https://www.salzburg-ag.at/cablelink SalzburgAG CableLink] &#160;
 +
| align="center" | -
 +
|-
 +
| [https://www.tele2.at Tele2] &#160;
 +
| align="center" | -
 +
|-
 +
| [https://www.upc.at/business UPC Austria]  &#160;
 +
| align="center" | -
 +
|}
 +
 
 +
=== Belgium  ===
 +
 
 +
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [https://www.proximus.be/en/personal Belgacom IMS / Proximus]  &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.BKM.be BKM] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.destiny.be Destiny]
 +
| align="center" | -
 +
|-
 +
| [https://www.orange.be/ Orange]
 +
| align="center" | {{File-DL|Configuration-ITSP_OrangeBE|pdf|en|Orange Belgium Configuration}}
 +
latest update: 2017-11-17
 +
|-
 +
| [http://www.telenet.be Telenet]
 +
| align="center" | -
 +
|-
 +
| [http://www.win.be WIN]  &#160;
 +
| align="center" | -
 +
|}
 +
 
 +
=== Brazil  ===
  
 +
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.voitel.com.br Voitel]
 +
| align="center" | -
 +
|}
 +
 +
=== Canada  ===
 +
 +
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://ca.babytel.net/en/ BabyTEL]  &#160; 
 +
| align="center" | -
 +
|}
 +
 +
=== Chile  ===
 +
 +
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.entel.cl/ ENTEL NGN]
 +
| align="center" | -
 +
|}
 +
 +
=== Czech Republic  ===
 +
 +
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.gts.cz/ GTS]
 +
| align="center" | -
 +
|-
 +
| [http://www.cz.o2.com/ O2]
 +
| align="center" | -
 +
|-
 +
| [http://www.t-mobile.cz/ T-mobile]
 +
| align="center" | -
 +
|}
 +
 +
=== Denmark ===
 +
 +
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.globalconnect.dk Global Connect]
 +
| align="center" | -
 +
|-
 +
| [http://www.tdcgroup.com TDC]
 +
| align="center" | {{File-DL|TDC Denmark|pdf|en}}
 +
latest update: 2017-02-10
 +
|-
 +
| [http://www.telia.dk Telia]
 +
| align="center" | {{File-DL|TeliaDenmark|pdf|en}}
 +
latest update: 2017-04-28
 +
|-
 +
| [http://www.uni-tel.dk Uni-tel A/S]
 +
| align="center" | -
 +
|}
 +
 +
=== Finland  ===
 +
 +
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.elisa.com Elisa] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.lansilinkki.fi/ Länsilinkki]
 +
| align="center" | -
 +
|-
 +
| [http://tdc.com TDC]
 +
| align="center" | -
 +
|-
 +
| [http://www.teliasonera.com/sv Telia-Sonera]
 +
| align="center" | -
 +
|}
  
 +
=== France  ===
  
== Overview ==
+
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.acropolistelecom.net Acropolis Telecom]  &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.bouyguestelecom.fr Bouygues]
 +
| align="center" | -
 +
|-
 +
| [http://www.broadcloud.com BroadCloud]
 +
| align="center" |{{File-DL|BroadCloud_ROW_Configuration-Guide|pdf|en|BroadCloud Configuration}}
 +
latest update: 2017-07-27
 +
|-
 +
| [http://www.completel.fr Completel]
 +
| align="center" | -
 +
|-
 +
| [http://www.groupetc.com Hexatel]
 +
| align="center" | -
 +
|-
 +
| [http://www.mystream.fr MyStream]  &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.openip.fr OpenIP]  &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.orange.fr/ Orange Business Services SIP trunking]
 +
| align="center" |{{File-DL|HowTo-ITSP_Orange Business Services|pdf|en|Orange Business Services SIP trunking Configuration}}
 +
latest update: 2018-02-28
 +
|-
 +
| [http://www.paritel.fr Paritel Operateur]
 +
| align="center" | -
 +
|-
 +
| [http://www.sewan.fr Sewan Communications]
 +
| align="center" | -
 +
|}
  
HiPath Platforms have been tested with a large number of Internet telephony providers that support [[SIP]]. At the moment, there are vast differences in the range of features supported, reachable networks, and service quality offered by the various providers. Occasionally configuration changes may occur that require adjustments to be made to the HiPath Platforms.<br />
+
=== Germany  ===
  
== General Information by platform ==
+
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.1und1.de 1&amp;1] &#160;
 +
| align="center" | -
 +
|-
 +
| [https://www.versatel.de 1&1 Versatel] &#160;
 +
| align="center" |{{File-DL|SIP-Trunk-Configuration-Versatel|pdf|de|1&1 Versatel Konfiguration}}
 +
latest update: 2018-08-17
 +
|-
 +
| [http://www.broadcloud.com BroadCloud] &#160;
 +
| align="center" |{{File-DL|BroadCloud_ROW_Configuration-Guide|pdf|en|BroadCloud Configuration}}
 +
latest update: 2017-07-27
 +
|-
 +
| [http://www.deutsche-telefon.de/ Deutsche Telefon] &#160;
 +
| align="center" |{{File-DL|SIPTrunkDeutscheTelefon|pdf|de|Deutsche Telefon Konfiguration}}
 +
latest update: 2017-07-27
 +
|-
 +
| [https://www.easybell.de/ easybell] &#160;
 +
| align="center" |{{File-DL|SIP-Trunk-Configuration-easybell|pdf|de|easybell Konfiguration}}
 +
'''NEW: 2018-11-30'''
 +
|-
 +
| [https://www.ecotel.de ecotel sipTrunk DDI] &#160;
 +
| align="center" | -
 +
|-
 +
| [https://www.ecotel.de ecotel sipTrunk Connect 1.0] &#160;
 +
| align="center" | -
 +
|-
 +
| [https://www.ecotel.de ecotel sipTrunk 2.0] &#160;
 +
| align="center" |{{File-DL|Ecotel_SipTrunk2.0_Germany|pdf|de|Ecotel SipTrunk2.0 Konfiguration}}
 +
'''NEW update: 2018-12-12'''
 +
|-
 +
| [http://www.tng.de/web/guest/home ennit AG (formerly tng)] &#160;
 +
| align="center" | -
 +
|-
 +
| [https://www.equada.de/telefonie Equada] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.ewetel.de/ ewe / swb / osnatel] &#160;
 +
| align="center" |{{File-DL|SIP-Trunk-Configuration-EWE Voice+-Deutsch|pdf|de|ewe Konfiguration}}
 +
'''NEW: 2018-11-30'''
 +
|-
 +
| [http://www.gmx.de GMX (now 1&amp;1)] &#160;
 +
| align="center" | -
 +
|-
 +
| [https://www.gntel.de/tarife/#sip-trunk---sicher-und-günstig-angeschlossen gnTel] &#160;
 +
| align="center" | {{File-DL|Konfiguration_gnTel|pdf|de|gnTel Konfiguration}}
 +
latest update: 2018-05-18
 +
|-
 +
| [http://www.hfo-telecom.de/ HFO] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.hlkomm.de/geschaeftskunden/telefonie/hl-phone-ng/ HL-Komm] &#160;
 +
| align="center" |{{File-DL|Configuration_HL-Komm|pdf|de|HL-Komm Konfiguration}}
 +
latest update: 2017-07-27
 +
|-
 +
| [https://www.inexio.net/ inexio ] &#160;
 +
| align="center" | {{File-DL|Konfiguration_Inexio|pdf|de|Inexio Konfiguration}}
 +
latest update: 2018-08-02
 +
|-
 +
| [https://www.m-net.de M-Net] &#160;
 +
| align="center" | {{File-DL|SIP-Trunk-Configuration-M-net-Premium|pdf|de|M-net-Premium Konfiguration}}
 +
latest update: 2018-05-18
 +
|-
 +
| [https://www.mk.de MK Netzdienste] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.netcom-bw.de/ NetCom BW] &#160;
 +
| align="center" |{{File-DL|Konfigurationsanleitung_NetCom-BW|pdf|de|NetCom BW Konfiguration}}
 +
'''NEW: 2018-11-30'''
 +
|-
 +
| [https://www.nfon.com NFON] &#160;
 +
| align="center" | {{File-DL|NFON-Configuration_guide|pdf|en|NFON Configuration}}
 +
latest update: 2017-10-13
 +
|-
 +
| [http://www.phonevoice.de PhoneVoice ] &#160;
 +
| align="center" | {{File-DL|Konfiguration-PhoneVoice|pdf|de|PhoneVoice Konfiguration}}
 +
latest update: 2018-05-18
 +
|-
 +
| [http://www.peoplefone.de/de Peoplefone AG] &#160;
 +
| align="center" | -
 +
|-
 +
| [https://www.o2online.de/business/unternehmen/festnetzprodukte/all-ip/ O2 All-IP Voice SIP] &#160;
 +
| align="center" | {{File-DL|O2-All-IP-SIP-Trunk-Konfiguration|pdf|de|O2 All-IP Konfiguration}}
 +
latest update: 2017-08-14
 +
|-
 +
| [http://www.purtel.com Purtel] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.qsc.de QSC IPfonie extended (DID)] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.qsc.de QSC IPfonie extended Connect (DID)] &#160;
 +
| align="center" | {{File-DL|SIP-Trunk-Configuration-QSC-IPfonie Extended Connect|pdf|de|QSC IPfonie extended connect Konfiguration}}
 +
latest update: 2018-01-08
 +
|-
 +
| [http://www.sipgate.de/voipshop/business-loesungen sipgate basic (MSN)] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.sipgate.de/voipshop/business-loesungen sipgate trunking (DID)] &#160;
 +
| align="center" | -
 +
|-
 +
| [https://www.teledata.de/ TeleData ] &#160;
 +
| align="center" | {{File-DL|Einrichtungsdoku-TeleData|pdf|de|TeleData Konfiguration}}
 +
latest update: 2018-08-02
 +
|-
 +
| [http://www.telekom.de Deutsche Telekom  IP-As mit MSN] &#160;
 +
| align="center" | {{File-DL|Deutsche Telekom DIPVD|pdf|de|Deutsche Telekom DIPVD Konfiguration}}
 +
latest update: 2017-07-27
 +
|-
 +
| [https://geschaeftskunden.telekom.de/ Deutsche Telekom DeutschlandLAN SIP-Trunk ] &#160;
 +
| align="center" | {{File-DL|Deutsche Telekom ALL-IP SIP-Trunk|pdf|de|Deutsche Telekom SIP-Trunk Konfiguration}}
 +
latest update: 2018-08-02
 +
|-
 +
| [http://www.toplink.de toplink] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.arcor.de/business Vodafone Anlagenanschluss (formerly Arcor)] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.vodafone.de/ Vodafone Anlagenanschluss R3 (DID) ] &#160;
 +
| align="center" | {{File-DL|Vodafone IP-ALA-R3 Germany|pdf|de|Vodafone IP-ALA-R3 Konfiguration}}
 +
latest update: 2018-04-16
 +
|-
 +
| [http://www.voipxs.eu VoIPXS] &#160;
 +
| align="center" | {{File-DL|Configuration_VoIPXS_DE|pdf|de|VoIPXS Konfiguration}}
 +
latest update: 2018-05-18
 +
|}
  
=== HiPath BizIP ===
+
=== Greece  ===
  
HiPath BizIP's main functions have been tested on a large number of Internet telephony providers that support [[SIP]]. At the moment, there are vast differences in the range of features supported, reachable networks, and service quality offered by the various providers. Occasionally configuration changes may occur that require adjustments to be made to HiPath BizIP parameters.<br />
+
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.cosmote.gr/ CosMote]  &#160; 
 +
| align="center" | {{File-DL|COSMOTE Greece|pdf|en|COSMOTE Configuration}}
 +
latest update: 2016-10-02
 +
|}
  
{{Info|
+
=== Hong Kong  ===
To use the built-in voice mail, the provider must support [[Codec#G.729|G.729]] voice compression and for remote access to the answering machine, the provider must support tone dialing in accordance with RFC 2833.
 
}}
 
  
=== HiPath 2000 ===
+
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [https://www.hkbn.net/new/en/ Hong Kong Broadband Network]
 +
| align="center" |{{File-DL|HKBN-configuration|pdf|en|HKBN Configuration}}
 +
latest update: 2017-07-27
 +
|-
 +
| [http://www.hgcbiz.com/product/sip-trunk-en.html HGC ] &#160;
 +
| align="center" | {{File-DL|ConfigurationHGC_HongKong|pdf|en|HGC configuration}}
 +
latest update: 2018-05-18
 +
|}
  
Due to provider network availability, temporary disruptions in connections may occur. Please note the general terms and conditions of the [[SIP]] providers. If connections cannot be established via [[SIP]], '''HiPath 2000''' will create them via ISDN.
+
=== Hungary  ===
  
HiPath 2000 permits the connection of standalone systems to [[SIP]] providers:
+
{| class="FCK__ShowTableBorders"
* An active SIP provider is supported by the system.
+
|-
* Up to 30 [[SIP]] user IDs ([[SIP]] Client User Accounts) can be set up.
+
! width="200" | VoIP Providers
* There can be a maximum of four simultaneous connections to the [[SIP]] provider.
+
! width="200" | Configuration Guide
* Both S0 connections and [[SIP]] connections are supported in parallel via the Internet.
+
|-
* Internet access: ADSL, SDSL
+
| [http://www.netfonetelecom.hu/ Netfone ] &#160;
+
| align="center" | {{File-DL|Configuration-Netfone|pdf|en|Netfone configuration}}
{{Info|
+
latest update:  2018-08-02
Network solutions (several [[HiPath 2000]] or [[HiPath 2000]] with [[HiPath 3000]]/[[HiPath 4000]]/ [[HiPath 5000]], SMG) use S0 trunk access only. The simultaneous use of networking via CorNet IP and SIP provider connections is not supported.
+
|}
}}
 
  
System-related connection conditions
+
=== Italy  ===
HiPath 2000 must be connected directly to the DSL modem. This gives HiPath 2000 direct access to the Internet. It is not possible to operate external routers with firewall or NAT functionality between the HiPath 2000 and the Internet. The integrated firewall settings of the system (NAT) ensure the security for the customer network. <br />
 
  
The following provider-dependent characteristics must be noted:
+
{| class="FCK__ShowTableBorders"
* Special call numbers / emergency calls / faxes
+
|-
* Special call numbers (e.g. 0800, 0900, 0137) or analog fax/modem connections are not supported by all SIP providers.
+
! width="200" | VoIP Providers
** Emergency call numbers (110, 112) are not supported since the local network cannot be clearly assigned when exiting into the public network. These connections must be implemented via S0 access and are generally provided in advance by the setup assistant.
+
! width="200" | Configuration Guide
* Calling line identification<br /> The CLIP and CLIR features are implemented differently by the various providers. Limitations in the calling line identification may occur.
+
|-
* For connections that exit into the fixed/wireless network or come in from the fixed/wireless network:
+
| [http://www.broadcloud.com BroadCloud]
** Provider-internal connections (destination is busy/unregistered) Internal connections to a busy or unregistered user are generally correctly signaled.
+
| align="center" |{{File-DL|BroadCloud_ROW_Configuration-Guide|pdf|en|BroadCloud Configuration}}
** Calls to other providers<br /> These calls are technically possible but the individual providers adapt the routing functions of their network to each particular business model. More information is available with the respective SIP provider.
+
latest update: 2017-07-27
* Call data evaluation<br /> The SIP protocol records individual call data against time. The data can be evaluated using an external application such as Teledata Office.
+
|-
* DTMF transmission via IP<br /> DTMF characters are transmitted in the voice channel. Secure transmission requires the codec G.711 to the provider.
+
| [http://www.infracom.it/ Infracom (ex Multilink)]  &#160;
* Fax transmissions <br /> Fax transmissions are not supported by every provider. It is recommended that the standard setting be used, i.e. fax transmissions via ISDN. HiPath 2000 permits fax transmissions for SIP provider connections via G.711 gateway channels. T.38 is not supported.
+
| align="center" | -
 +
|-
 +
| [http://www.twt.it/ TWT]
 +
| align="center" | -
 +
|-
 +
| [http://www.viatek.it/ Viatek]
 +
| align="center" | -
 +
|}
  
== Tested VoIP providers by countries ==
+
=== Lichtenstein  ===
  
HiPath platforms main functions have been tested with the following Internet telephony providers that support [[SIP]]. <br />
+
{| class="FCK__ShowTableBorders"
('''default''' = General access data is already available as default setting in the WBM)
+
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.fl1.li FL1 Telekom] &#160;
 +
| align="center" | {{File-DL|FL1 Liechtenstein|pdf|de|FL1 Konfiguration}}
 +
latest update: 2016-04-14
 +
|}
  
=== Germany ===
+
=== Mexico  ===
  
{| {{DefaultTable}}
+
{| class="FCK__ShowTableBorders"
! width="180" | VoIP Providers
 
! width="80" | [[HiPath BizIP]]
 
! width="80" | [[HiPath 2000]]
 
! width="80" | [[HiPath 3000]]
 
 
|-
 
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.telefonica.com.mx/indexparticulares.shtml/ Telefonica]  &#160;
 +
| align="center" | -
 +
|}
 +
 +
=== The Netherlands  ===
  
| [http://www.1und1.de 1&1]
+
{| class="FCK__ShowTableBorders"
|align="center" | default
+
|-
|align="center" | default
+
! width="200" | VoIP Providers
|
+
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.businesscom.nl/ BCOM]
 +
| align="center" | {{File-DL|BCOM Netherlands|pdf|en|BCOM Configuration}}
 +
latest update: 2018-08-02
 +
|-
 +
| [http://www.blu-com.nl/// BLU]
 +
| align="center" | {{File-DL|OpenScape Business V2 Config ITSP BLU telecom|pdf|en|BLU telecom Configuration}}
 +
latest update: 2016-05-02
 +
|-
 +
| [http://www.deanconnect.nl/ Deanconnect B.V.]  &#160;
 +
| align="center" | -
 
|-
 
|-
| [http://www.advanceCall.de AdvanceCall]
+
| [https://www.gntel.nl gnTel] &#160;
|align="center" | x
+
| align="center" | {{File-DL|Konfiguration_gnTel_en|pdf|en|gnTel Configuration}}
|align="center" |  
+
latest update: 2018-05-18
|
 
 
|-
 
|-
| [http://www.bluesip.de BlueSip]
+
| [http://www.infopact.nl Infopact] &#160;
|align="center" | x
+
| align="center" | -
|align="center" |
 
|
 
 
|-
 
|-
| [http://www.easy-call.net/products/dusnet_html Dusnet]
+
| [http://www.kpn.com/// KPN VoiPConnect]
|align="center" | x
+
| align="center" | {{File-DL|KPN Netherlands|pdf|en|KPN Configuration}}
|align="center" |  
+
latest update: 2017-07-27
|
+
|-
 +
| [http://www.motto.nl/ Motto Communications]
 +
| align="center" | -
 +
|-
 +
| [http://www.onecentral.nl OneCentral] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.telefoonzondercentrale.nl OneXS]  
 +
| align="center" | -
 +
|-
 +
| [http://www.routit.nl RoutIT]
 +
| align="center" | -
 +
|-
 +
| [http://www.signet.nl/ SIGNET B.V.] &#160;
 +
| align="center" | {{File-DL|SIGNET telecom Netherlands|pdf|en|SIGNET Configuration}}
 +
latest update: 2016-09-30
 +
|-
 +
| [https://www.speakup.nl Speakup] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.tele2.nl Tele2]
 +
| align="center" | -
 +
|-
 +
| [http://www.t-mobile.nl T-Mobile NL]
 +
| align="center" | -
 +
|-
 +
| [http://www.vodafone.nl Vodafone NL]
 +
| align="center" | -
 +
|-
 +
| [http://www.voiceworks.nl Voiceworks] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.voiceworks.nl Voiceworks MEX NDL] &#160;
 +
| align="center" | {{File-DL|Configuration_VoiceworksMEX|pdf|en|Voiceworks MEX Configuration}}
 +
latest update: 2017-07-27
 +
|-
 +
| [http://www.voipxs.eu VoIPXS] &#160;
 +
| align="center" | {{File-DL|ConfigurationVoIPXS_EN|pdf|en|VoIPXS Configuration}}
 +
latest update: 2018-05-18
 +
|-
 +
| [http://www.x2com.nl// X2COM]
 +
| align="center" | {{File-DL|X2COM Netherlands|pdf|en|X2COM Configuration}}
 +
latest update: 2018-08-02
 +
|-
 +
| [https://www.vodafoneziggo.nl/ Vodafone Ziggo ] &#160;
 +
| align="center" | {{File-DL|Config_ITSP_Vodafone_Ziggo_Integratie_Partner_Netwerk|pdf|en|Vodafone Ziggo Configuration}}
 +
latest update: 2018-08-02
 +
 
 +
|}
 +
 
 +
=== New Zealand  ===
 +
 
 +
{| class="FCK__ShowTableBorders"
 
|-
 
|-
| [http://www.freenet.de freenet.de]
+
! width="200" | VoIP Providers
|align="center" | default
+
! width="200" | Configuration Guide
|align="center" | default
 
|
 
 
|-
 
|-
| [http://www.gmx.de GMX]
+
| [http://www.orcon.net.nz ORCON]
|align="center" | default
+
| align="center" | -
|align="center" |
 
|
 
 
|-
 
|-
| [http://www.nikotel.de Nikotel]
+
| [http://www.telstraclear.co.nz TelstraClear] &#160;
|align="center" | default
+
| align="center" | -
|align="center" |
+
|}
|
+
 
 +
=== Portugal  ===
 +
 
 +
{| class="FCK__ShowTableBorders"
 
|-
 
|-
| [http://www.pephone.de PepPhone]
+
! width="200" | VoIP Providers
|align="center" | x
+
! width="200" | Configuration Guide
|align="center" |  
 
|
 
 
|-
 
|-
| [http://www.purtel.de Purtel]
+
| [https://www.ptempresas.pt/ Altice (Portugal Telecom) ] &#160;
|align="center" | x
+
| align="center" | {{File-DL|Altice_Portugal_configuration|pdf|Altice configuration}}
|align="center" |  
+
'''NEW: 2018-11-30'''
|
 
 
|-
 
|-
| [http://www.simplyconnect.de SimplyConnect]
+
| [http://www.telecom.pt/ Portugal Telecom] &#160;
|align="center" | x
+
| align="center" | -
|align="center" |
 
|
 
 
|-
 
|-
| [http://www.sipgate.de Sipgate]
+
| [https://www.vodafone.pt/ Vodafone Portugal ] &#160;
|align="center" | default
+
| align="center" | {{File-DL|Configuration-Vodafone_Portugal|pdf|Vodafone Portugal configuration}}
|align="center" | default
+
latest update: 2018-05-18
|
+
|}
 +
 
 +
 
 +
 
 +
=== Serbia ===
 +
 
 +
{| class="FCK__ShowTableBorders"
 
|-
 
|-
| [http://www.sipnetworks.de Sipnetworks.de]
+
! width="200" | VoIP Providers
|align="center" | x
+
! width="200" | Configuration Guide
|align="center" |  
 
|
 
 
|-
 
|-
| [http://www.sipsnip.de SipSnip]
+
| [http://www.oriontelekom.rs/ Orion Telekom] &#160;
|align="center" | x
+
| align="center" | -
|align="center" |
 
|
 
 
|-
 
|-
| [http://www.strato.de STRATO]
+
| [https://www.telenor.rs/ Telenor] &#160;
|align="center" | default
+
| align="center" | -
|align="center" |
+
|}
|
+
 
 +
=== Slovakia  ===
 +
 
 +
{| class="FCK__ShowTableBorders"
 
|-
 
|-
| [http://www.dsl.t-online.de/c/51/82/51/5182514.html T-Online]
+
! width="200" | VoIP Providers
|align="center" | default
+
! width="200" | Configuration Guide
|align="center" | default
 
|
 
 
|-
 
|-
 +
| [http://www.slovaktelekom.sk Slovak Telekom] &#160;
 +
| align="center" | -
 
|}
 
|}
  
=== Hungary ===
+
=== Slovenia  ===
  
{| {{DefaultTable}}
+
{| class="FCK__ShowTableBorders"
! width="180" | VoIP Providers
+
|-
! width="80" | [[HiPath BizIP]]
+
! width="200" | VoIP Providers  
! width="80" | [[HiPath 2000]]
+
! width="200" | Configuration Guide
! width="80" | [[HiPath 3000]]
+
|-
 +
| [http://www.a1.si Amis / A1] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.detel.eu Detel] &#160;
 +
| align="center" | -
 +
|-
 +
| [https://www.mega-m.net/ MegaM] &#160;
 +
| align="center" | -
 
|-
 
|-
 +
| [http://www.t-2.net/ T-2] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.telemach.si/ Telemach] &#160;
 +
| align="center" | -
 +
|}
 +
 +
=== South Africa  ===
  
| [https://www.megafone.hu/ Megafone]
+
{| class="FCK__ShowTableBorders"
|align="center" | x
+
|-
|align="center" |
+
! width="200" | VoIP Providers
|
+
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.nashua-communications.com/ Nashua NCN]  
 +
| align="center" | -
 
|-
 
|-
 +
| [http://www.vodacom.co.za/ Vodacom]
 +
| align="center" | -
 
|}
 
|}
  
Test for the [[HiPath BizIP]] are currently going to be conducted with [https://www.externet.hu/ Externet]
+
=== Spain  ===
 +
 
 +
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.lcrcom.net LCR (Least Cost Routing)]
 +
| align="center" | -
 +
|-
 +
| [http://www.telecable.es Telecable]
 +
| align="center" | -
 +
|-
 +
| [http://www.vozelia.com vozelia] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.voztele.com VozTelecom]
 +
| align="center" | {{File-DL|VozTelecom_Spain|pdf|es|VozTelecom configuración}}
 +
latest update: 2016-08-07
 +
|}
  
=== United Kingdom ===
+
=== Sweden  ===
  
{| {{DefaultTable}}
+
{| class="FCK__ShowTableBorders"
! width="180" | VoIP Providers
 
! width="80" | [[HiPath BizIP]]
 
! width="80" | [[HiPath 2000]]
 
 
|-
 
|-
| [http://www.sipgate.co.uk SipGate]
+
! width="200" | VoIP Providers
|align="center" | x
+
! width="200" | Configuration Guide
|align="center" | x
 
 
|-
 
|-
| [http://www.voiceflex.co.uk VoiceFlex]
+
| [http://www.tele2.com/ Tele2] &#160;
|align="center" | x
+
| align="center" | -
|align="center" | x
 
 
|-
 
|-
 +
| [http://www.telia.se Telia]  &#160;
 +
| align="center" | -
 
|}
 
|}
  
=== United States of America ===
+
=== Switzerland  ===
  
{| {{DefaultTable}}
+
{| class="FCK__ShowTableBorders"
! width="180" | VoIP Providers
+
|-
! width="80" | [[HiPath BizIP]]
+
! width="200" | VoIP Providers  
! width="80" | [[HiPath 2000]]
+
! width="200" | Configuration Guide
! width="80" | [[HiPath 3000]]
+
|-
 +
| [http://www.e-fon.ch efon]
 +
| align="center" | -
 +
|-
 +
| [http://www.peoplefone.ch Peoplefone AG] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.sipcall.ch sipcall]
 +
| align="center" | -
 +
|-
 +
| [http://www1.Sunrise.ch Sunrise]
 +
| align="center" | {{File-DL|Sunrise_SIP-Trunk_Swiss|pdf|de|Sunrise Konfiguration}}
 +
latest update: 2017-01-11
 +
|-
 +
| [http://www.swisscom.ch/en/business/sme/fixed-network/enhanced-telephony/business-connect.html Swisscom BCON]
 +
| align="center" | -
 
|-
 
|-
 +
| [https://www.swisscom.ch Swisscom Smart Business Communication]  &#160;
 +
| align="center" | -
 +
|-
 +
| [https://www.swisscom.ch/en/business/enterprise/offer/wireline-networks-bundles/business-voice/voip-gate.html Swisscom VoIP Gate]  &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.swisscom.ch/ Swisscom Enterprise SIP]  &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.telcopack.ch Telco Pack SA]  &#160;
 +
| align="center" | -
 +
|-
 +
| [https://www.upc.ch/de/ UPC]
 +
| align="center" | -
 +
|-
 +
| [http://www.vtx.ch vtx]  &#160;
 +
| align="center" | -
 +
|}
 +
 +
=== United Kingdom  ===
  
| tbd.
+
{| class="FCK__ShowTableBorders"
|align="center" |
 
|align="center" |
 
|
 
 
|-
 
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.broadcloud.com BroadCloud]
 +
| align="center" |{{File-DL|BroadCloud_ROW_Configuration-Guide|pdf|en|BroadCloud Configuration}}
 +
latest update: 2017-07-27
 +
|-
 +
| [http://www.btwholesale-inspire.com/next-generation-voice-ip-voice-services BT IPVS]
 +
| align="center" | -
 +
|-
 +
| [https://www.btwholesale.com BT Wholesale Hosted Communications]  &#160;
 +
| align="center" | {{File-DL|BTWHC_Configuration_Guide|pdf|en|BT Wholesale Hosted Communications Configuration}}
 +
latest update: 2018-02-28
 +
|-
 +
| [https://www.btwholesale.com BT Wholesale SIP Trunking]  &#160;
 +
| align="center" | {{File-DL|BT_ WSIPT_UK_ITSP_SIP_Trunk_Configuration|pdf|en|BT Wholesale SIP Trunking Configuration}}
 +
latest update: 2018-02-28
 +
|-
 +
| [http://www.gammatelecom.com/ Gamma]  &#160;
 +
| align="center" | {{File-DL|Gamma_ITSP_SIP_Trunk_Configuration|pdf|en|Gamma
 +
SIP Trunk Configuration}}
 +
latest update: 2018-04-20
 +
|-
 +
| [http://www.hipcom.co.uk/ HIPCOM]
 +
| align="center" | -
 +
|-
 +
| [http://www.kcom.com/ KCOM]  &#160;
 +
| align="center" | {{File-DL|KCOM UK ITSP SIP Trunk Configuration|pdf|en|KCOM Configuration}}
 +
latest update: 2016-06-03
 +
|-
 +
| [http://www.opal.co.uk/ Opal]  &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.talktalk.co.uk TalkTalk]  &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.tipicall.co.uk/ tIPicall]  &#160;
 +
| align="center" | -
 +
|-
 +
| [https://www.vodafone.co.uk/ Vodafone UK]
 +
| align="center" |{{File-DL|Vodafone_UK_ITSP_SIP_Trunk_Configuration|pdf|en|Vodafone UK Configuration}}
 +
latest update: 2017-11-08
 +
|-
 +
| [http://www.voiceflex.com Voiceflex]  &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.ipofficegroup.co.uk VoIP Ltd i-Line]  &#160;
 +
| align="center" | -
 
|}
 
|}
  
Tests for the [[HiPath 2000]] and [[HiPath 3000]] are currently going to be conducted with [http://www.cbeyond.net/ Cbeyond] and [http://www22.verizon.com/ Verizon]
+
=== United States of America  ===
 +
 
 +
{| class="FCK__ShowTableBorders"
 +
|-
 +
! width="200" | VoIP Providers
 +
! width="200" | Configuration Guide
 +
|-
 +
| [http://www.att.com/ AT&T] 
 +
| align="center" | {{File-DL|OSO_ATT SipTrk Configuration Note 07092013 V1|pdf|en|AT&T Configuration}}
 +
latest update 2013-09-07
 +
|-
 +
| [http://www.broadcloud.com BroadCloud]
 +
| align="center" |{{File-DL|BroadCloud_USA_Configuration-Guide|pdf|en|BroadCloud US Configuration}}
 +
latest update: 2017-07-27
 +
|-
 +
| [http://www.cbeyond.net/ Cbeyond] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.centurylink.com/ CenturyLink] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.fusionconnect.com/ Fusion 360]
 +
| align="center" |{{File-DL|ConfigurationNoteforFusionConnectSIPTrunks|pdf|en|FusionConnect Configuration}}
 +
latest update: 2017-07-27
 +
|-
 +
| [https://www.intermedia.net/ Intermedia] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.sotelsystems.com/ Sotel] &#160;
 +
| align="center" | -
 +
|-
 +
| [http://www.windstream.com/ Windstream] &#160;
 +
(Broadsoft platform only)
 +
| align="center" | -
 +
|-
 +
| [http://www.xo.com/ XO] &#160;
 +
| align="center" | -
 +
|}
  
== Documentation ==
 
  
{{HiPathDownloadArea}}
+
*
 +
*
  
== Administration and service ==
+
== '''Released SIP Providers in Detail'''  ==
  
 +
The table above shows the [[ITSP]]s that passed successfully a connectivity test. More details about test results, supported features and restrictions for a specific ITSP are listed in following PDF document.
  
== Release Notes ==
+
'''{{File-DL|Overview about Released SIP Providers|pdf|en}} Latest update: 2018-11-30'''
 +
*
  
== Sales Channels ==
+
*
 +
The following scenarios are covered within the connectivity test:
 +
*Registration
 +
*Basic Calls from / to [[ITSP]]
 +
*Feature Tests
 +
**Consultation, transfer, toggle, conference
 +
**Call Pickup / ringing group scenarios
 +
**call forwarding scenarios
 +
**[[DTMF]]
 +
**[[CLIP]] / [[CLIR]]
 +
**[[COLP]] / [[COLR]]
 +
**FAX
 +
*Special Tests
 +
**emergency calls
 +
**service calls
 +
**long duration calls
 +
*Calls handled via UC application
  
== See also ==
+
The connectivity tests are performed using various endpoints (for details see test list).
  
== External Links ==
+
== External Links ==
  
* [https://enterprise-businessarea.siemens.com/irj/portal/com-seba/public/en/home/PartnerNet Siemens Enterprise Business Area (SEBA)] (Internet Explorer only)
+
* {{Partner Portal}} (login required, Internet Explorer only)

Revision as of 14:54, 11 January 2019

4.12.2018 - V2R6 release: new certifications and configuration descriptions available, please check the table below


File:ITSP-OpenScapeBusiness.jpg
About 160 VoIP Providers released for Unify SME Platforms > table

The connection of communication systems to the public network via SIP Trunking can be used instead of or in addition to traditional PSTN trunks. Many VoIP Providers, also known as ITSPs, are offering corresponding services. The following article gives an overview of the SIP trunking features and limitations and lists the Providers, which have been tested and released with the SME platform OpenScape Business.

You did not find your provider? Find out how to get it released!

Overview

OpenScape Business has been tested with a large number of Internet telephony providers that support SIP. Continuously new providers are tested, released and included within administration. As the SIP recommendations leave some room for interpretation, there are differences in the range of features supported with a specific provider. In this chapter general information is given which is valid for all SIP Providers.

SIP trunking features

  • Up to 8 active SIP providers and one Internet connection
  • integrated SBC functionality
  • SIP trunking with single numbers (MSN) and up to 30 SIP user accounts (called Internet telephony stations in WBM)
  • SIP trunking with Direct Inward Dialing (DID)
  • Comprehensive feature set available e.g.
    • CLIP
    • Hold, Consultation, Toggle
    • Transfer (attended, semi-attended)
    • Ringing group, Call pickup
    • Conference
    • Call Forwarding
    • Call deflection (new in V2R4)
    • DTMF transmission e.g. for voicemail access
    • Location information for emergency calls
  • Simultaneous VoIP connections depending on available DSL bandwidth, used Codec and system.
  • Automatic fallback at SIP trunk failure
  • Voice Codecs G.711 and G.729
  • Fax over IP via T.38
Security Warning - Malicious attacks from the Internet may lead to reduced service quality or toll fraud!
     Please strictly follow these basic rules:
  • Never open up the firewall in an internal or external router e.g. by forwarding port 5060.
    The SME platforms take care of opening the firewall for traffic with the selected VoIP providers. Attacks from other internet addresses are therefore blocked. Opening up the router's firewall would invalidate this security measure.
  • Never configure SIP subscribers at an OpenScape system without a strong password.
    Authentication blocks registration of unauthorised SIP clients. See http://wiki.unify.com/wiki/Features_and_Configuration_of_SIP_Devices
  • For diagnostics and SIP provider configuration hints see How to enable blocked SIP Providers.

General Requirements for VoIP

  • LAN with 10/100/1000 MBit/s and no more than 40% network load
  • Separate port on the switch or router for every component in the IP network (no hubs as concentrators)
  • Not more than 50 ms delay in one direction (One Way Delay); not more than 150 ms total delay
  • Not more than 3% packet loss and 20 ms jitter
  • Quality of Service (QoS) support - IEEE 802.p, DiffServ (RFC 2474) or ToS (RFC 791)
  • Sufficient WAN bandwidth (uplink and downlink) for intended simultaneous calls and CODEC
  • External router
  • Intermediate routers shall support quality of service and bandwidth control mechanisms if the WAN link is used for voice and data simultaneously. SIP messages have to be routed transparently.

For interworking with different network configurations and edge devices and how to use STUN please see Network Configuration for VoIP Providers.

Hints for all Providers

  • Concurrent calls via ITSP (depending on the available bandwidth and used Codec).
    • 30 for OpenScape Business X1
    • 60 for OpenScape Business X3 / X5 / X8
    • 180 for OpenScape Business S
  • DTMF transmission
    • outband transport via RFC 2833/RFC4733 is highly recommended. The ITSP MUST support outband DTMF (RFC2833/RFC4733) if UC Suite functions via SIP trunk (e.g. auto attendant, voicemail control) shall be used.
    • inband transport may be used, but the functionality cannot be guaranteed as endpoints (e.g. UC-Suite) may not support inband DTMF.
  • FAX over IP with T.38 is recommended for analog Fax devices, terminal adapters and the OpenScape Business UC Suite.
    • If your provider does not support Fax T.38, Fax pass-through with G.711 is possible but transmission quality depends on network infrastructure in this case.
  • An incoming ITSP call can be forwarded to another public subscriber via ITSP. 2 lines (one incoming and one outgoing) are used while the call is active.
    • If Call rerouting (available since V2R4 for selected ITSPs)is used, NO line is used when call is active
  • Special call numbers and emergency calls may need alternate TDM connections
    • Special call numbers (e.g. 0800, 0900, 0137) are not supported by all SIP providers
    • analog fax/modem connections are not supported by all SIP providers.
    • Emergency call numbers (e.g. 110, 112) are not supported by all providers.

How to get a new VoIP provider released

Tests are necessary with every new provider before making installations in the field due to different implementations of the SIP protocol. Otherwise no support is available for an ITSP. Test resources have to be provided by the region or partner.

-->> New documents and templates available check the .zip file <<--

  • Select the VOIP / SIP trunking providers, which are most important for your business, estimate business relevance and get agreement for start of certification from product management.
  • Download zip.png  VOIP provider data collection and test list - NEW update: 2018-11-30
    In the .zip-file you find the process description, the ITSP questionnaire, the testlist and a template for writing a configuration guide.

After successful tests the VoIP provider will be released and published on this page. Regular back level support is available for issues with the new provider after that. A preconfigured VoIP provider profile will be included in the OpenScape Business administration for easy setup. Certified providers are entitled to label their SIP Trunking Service with the OpenScape Business certified ITSP emblem

General Configuration guides

pdf-en.png  OSBiz V2 Configuration for ITSP - NEW update: 2019-01-11

pdf-en.png  HowTo: Clip no Screening (English) - latest update: 2015-10-26

pdf-de.png  HowTo: Clip no Screening (Deutsch) - latest update: 2015-11-04

pdf-de.png  HowTo: Mehrfachregistrierung für Durchwahlanschlüsse - latest update: 2018-03-28

pdf-en.png  Configuration of SIP-MEX - latest update: 2018-02-28

Tested VoIP Providers by Countries

The main SIP trunking functions of the SME platforms have been tested with the following Internet telephony providers. For detailed information see the document Overview about Released SIP Providers below.

International

VoIP Providers Configuration Guide
COLT -
Verizon   pdf-en.png  Verizon IP-Trunk Configuration

latest update: 2013-05-10

Skype Connect   -
  • Please check provider home page for supported countries.

Australia

VoIP Providers Configuration Guide
BroadCloud pdf-en.png  BroadCloud Configuration

latest update: 2017-07-27

Commander Primus -
Engin -
Internode -
Telstra -

Austria

VoIP Providers Configuration Guide
A1 Telekom Austria   pdf-de.png  A1 Telekom Austria SIP Trunk Konfiguration

latest update: 2018-05-18

IP Austria / my Tweak   -
Kabelplus Business Phone   -
LinzAG City Voice   -
Neotel   -
SalzburgAG CableLink   -
Tele2   -
UPC Austria   -

Belgium

VoIP Providers Configuration Guide
Belgacom IMS / Proximus   -
BKM   -
Destiny -
Orange pdf-en.png  Orange Belgium Configuration

latest update: 2017-11-17

Telenet -
WIN   -

Brazil

VoIP Providers Configuration Guide
Voitel -

Canada

VoIP Providers Configuration Guide
BabyTEL   -

Chile

VoIP Providers Configuration Guide
ENTEL NGN -

Czech Republic

VoIP Providers Configuration Guide
GTS -
O2 -
T-mobile -

Denmark

VoIP Providers Configuration Guide
Global Connect -
TDC pdf-en.png  TDC Denmark

latest update: 2017-02-10

Telia pdf-en.png  TeliaDenmark

latest update: 2017-04-28

Uni-tel A/S -

Finland

VoIP Providers Configuration Guide
Elisa   -
Länsilinkki -
TDC -
Telia-Sonera -

France

VoIP Providers Configuration Guide
Acropolis Telecom   -
Bouygues -
BroadCloud pdf-en.png  BroadCloud Configuration

latest update: 2017-07-27

Completel -
Hexatel -
MyStream   -
OpenIP   -
Orange Business Services SIP trunking pdf-en.png  Orange Business Services SIP trunking Configuration

latest update: 2018-02-28

Paritel Operateur -
Sewan Communications -

Germany

VoIP Providers Configuration Guide
1&1   -
1&1 Versatel   pdf-de.png  1&1 Versatel Konfiguration

latest update: 2018-08-17

BroadCloud   pdf-en.png  BroadCloud Configuration

latest update: 2017-07-27

Deutsche Telefon   pdf-de.png  Deutsche Telefon Konfiguration

latest update: 2017-07-27

easybell   pdf-de.png  easybell Konfiguration

NEW: 2018-11-30

ecotel sipTrunk DDI   -
ecotel sipTrunk Connect 1.0   -
ecotel sipTrunk 2.0   pdf-de.png  Ecotel SipTrunk2.0 Konfiguration

NEW update: 2018-12-12

ennit AG (formerly tng)   -
Equada   -
ewe / swb / osnatel   pdf-de.png  ewe Konfiguration

NEW: 2018-11-30

GMX (now 1&1)   -
gnTel   pdf-de.png  gnTel Konfiguration

latest update: 2018-05-18

HFO   -
HL-Komm   pdf-de.png  HL-Komm Konfiguration

latest update: 2017-07-27

inexio   pdf-de.png  Inexio Konfiguration

latest update: 2018-08-02

M-Net   pdf-de.png  M-net-Premium Konfiguration

latest update: 2018-05-18

MK Netzdienste   -
NetCom BW   pdf-de.png  NetCom BW Konfiguration

NEW: 2018-11-30

NFON   pdf-en.png  NFON Configuration

latest update: 2017-10-13

PhoneVoice   pdf-de.png  PhoneVoice Konfiguration

latest update: 2018-05-18

Peoplefone AG   -
O2 All-IP Voice SIP   pdf-de.png  O2 All-IP Konfiguration

latest update: 2017-08-14

Purtel   -
QSC IPfonie extended (DID)   -
QSC IPfonie extended Connect (DID)   pdf-de.png  QSC IPfonie extended connect Konfiguration

latest update: 2018-01-08

sipgate basic (MSN)   -
sipgate trunking (DID)   -
TeleData   pdf-de.png  TeleData Konfiguration

latest update: 2018-08-02

Deutsche Telekom IP-As mit MSN   pdf-de.png  Deutsche Telekom DIPVD Konfiguration

latest update: 2017-07-27

Deutsche Telekom DeutschlandLAN SIP-Trunk   pdf-de.png  Deutsche Telekom SIP-Trunk Konfiguration

latest update: 2018-08-02

toplink   -
Vodafone Anlagenanschluss (formerly Arcor)   -
Vodafone Anlagenanschluss R3 (DID)   pdf-de.png  Vodafone IP-ALA-R3 Konfiguration

latest update: 2018-04-16

VoIPXS   pdf-de.png  VoIPXS Konfiguration

latest update: 2018-05-18

Greece

VoIP Providers Configuration Guide
CosMote   pdf-en.png  COSMOTE Configuration

latest update: 2016-10-02

Hong Kong

VoIP Providers Configuration Guide
Hong Kong Broadband Network pdf-en.png  HKBN Configuration

latest update: 2017-07-27

HGC   pdf-en.png  HGC configuration

latest update: 2018-05-18

Hungary

VoIP Providers Configuration Guide
Netfone   pdf-en.png  Netfone configuration

latest update: 2018-08-02

Italy

VoIP Providers Configuration Guide
BroadCloud pdf-en.png  BroadCloud Configuration

latest update: 2017-07-27

Infracom (ex Multilink)   -
TWT -
Viatek -

Lichtenstein

VoIP Providers Configuration Guide
FL1 Telekom   pdf-de.png  FL1 Konfiguration

latest update: 2016-04-14

Mexico

VoIP Providers Configuration Guide
Telefonica   -

The Netherlands

VoIP Providers Configuration Guide
BCOM pdf-en.png  BCOM Configuration

latest update: 2018-08-02

BLU pdf-en.png  BLU telecom Configuration

latest update: 2016-05-02

Deanconnect B.V.   -
gnTel   pdf-en.png  gnTel Configuration

latest update: 2018-05-18

Infopact   -
KPN VoiPConnect pdf-en.png  KPN Configuration

latest update: 2017-07-27

Motto Communications -
OneCentral   -
OneXS -
RoutIT -
SIGNET B.V.   pdf-en.png  SIGNET Configuration

latest update: 2016-09-30

Speakup   -
Tele2 -
T-Mobile NL -
Vodafone NL -
Voiceworks   -
Voiceworks MEX NDL   pdf-en.png  Voiceworks MEX Configuration

latest update: 2017-07-27

VoIPXS   pdf-en.png  VoIPXS Configuration

latest update: 2018-05-18

X2COM pdf-en.png  X2COM Configuration

latest update: 2018-08-02

Vodafone Ziggo   pdf-en.png  Vodafone Ziggo Configuration

latest update: 2018-08-02

New Zealand

VoIP Providers Configuration Guide
ORCON -
TelstraClear   -

Portugal

VoIP Providers Configuration Guide
Altice (Portugal Telecom)   pdf.png  Altice_Portugal_configuration

NEW: 2018-11-30

Portugal Telecom   -
Vodafone Portugal   pdf.png  Configuration-Vodafone_Portugal

latest update: 2018-05-18


Serbia

VoIP Providers Configuration Guide
Orion Telekom   -
Telenor   -

Slovakia

VoIP Providers Configuration Guide
Slovak Telekom   -

Slovenia

VoIP Providers Configuration Guide
Amis / A1   -
Detel   -
MegaM   -
T-2   -
Telemach   -

South Africa

VoIP Providers Configuration Guide
Nashua NCN -
Vodacom -

Spain

VoIP Providers Configuration Guide
LCR (Least Cost Routing) -
Telecable -
vozelia   -
VozTelecom pdf.png  VozTelecom configuración

latest update: 2016-08-07

Sweden

VoIP Providers Configuration Guide
Tele2   -
Telia   -

Switzerland

VoIP Providers Configuration Guide
efon -
Peoplefone AG   -
sipcall -
Sunrise pdf-de.png  Sunrise Konfiguration

latest update: 2017-01-11

Swisscom BCON -
Swisscom Smart Business Communication   -
Swisscom VoIP Gate   -
Swisscom Enterprise SIP   -
Telco Pack SA   -
UPC -
vtx   -

United Kingdom

VoIP Providers Configuration Guide
BroadCloud pdf-en.png  BroadCloud Configuration

latest update: 2017-07-27

BT IPVS -
BT Wholesale Hosted Communications   pdf-en.png  BT Wholesale Hosted Communications Configuration

latest update: 2018-02-28

BT Wholesale SIP Trunking   pdf-en.png  BT Wholesale SIP Trunking Configuration

latest update: 2018-02-28

Gamma   pdf-en.png  Gamma
SIP Trunk Configuration

latest update: 2018-04-20

HIPCOM -
KCOM   pdf-en.png  KCOM Configuration

latest update: 2016-06-03

Opal   -
TalkTalk   -
tIPicall   -
Vodafone UK pdf-en.png  Vodafone UK Configuration

latest update: 2017-11-08

Voiceflex   -
VoIP Ltd i-Line   -

United States of America

VoIP Providers Configuration Guide
AT&T pdf-en.png  AT&T Configuration

latest update 2013-09-07

BroadCloud pdf-en.png  BroadCloud US Configuration

latest update: 2017-07-27

Cbeyond   -
CenturyLink   -
Fusion 360 pdf-en.png  FusionConnect Configuration

latest update: 2017-07-27

Intermedia   -
Sotel   -
Windstream  

(Broadsoft platform only)

-
XO   -


Released SIP Providers in Detail

The table above shows the ITSPs that passed successfully a connectivity test. More details about test results, supported features and restrictions for a specific ITSP are listed in following PDF document.

pdf-en.png  Overview about Released SIP Providers Latest update: 2018-11-30

The following scenarios are covered within the connectivity test:

  • Registration
  • Basic Calls from / to ITSP
  • Feature Tests
    • Consultation, transfer, toggle, conference
    • Call Pickup / ringing group scenarios
    • call forwarding scenarios
    • DTMF
    • CLIP / CLIR
    • COLP / COLR
    • FAX
  • Special Tests
    • emergency calls
    • service calls
    • long duration calls
  • Calls handled via UC application

The connectivity tests are performed using various endpoints (for details see test list).

External Links