Views

CTI

The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.

Revision as of 16:11, 23 September 2006 by Christian.kaehler (talk | contribs) (CTI)
Jump to: navigation, search

CTI = Computer Telephony Iintegration

Explanation

CTI allows a computer to interact with telephone, e.g. in set up and terminate calls with numbers taken from a directory via a PC application.

There are basically two different approaches supported with CTI:

  • The computer (e.g. a PC located at the same desk as the telephone) directly interacts with the telephone: First Party CTI
  • The computer (could be also a co-located PC) interacts with the telephone system (e.g. SIP application server), and the latter controls the telephone: Third Party CTI

See also / Siehe auch