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CT

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Revision as of 09:09, 13 September 2006 by Horemu (talk | contribs) (Operating sequences)
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CT = Call Transfer

Operating sequences

!! Has to be reviewed !!

Attended Call Transfer

Step 1 Step 2 Step 3 Step 4 Step 5
call-a-b.png
call-a-hold-b.png
call-a-hold-b-call-c.png
call-c-a-hold-b.png
call-a-c.png
A talks to B A puts B on hold,
B hears MOH
A calls C,
phone C rings
C goes off-hook,
A announces C
the call B
A goes on-hook,
B talks to C

Semi-attended Call Transfer

Step 1 Step 2 Step 3 Step 4 Step 5
call-a-b.png
call-a-hold-b.png
call-a-hold-b-call-c.png
call-a-c.png
A talks to B A puts B on hold,
B hears MOH
A calls C,
phone C rings
A goes on-hook C goes off-hook,
B talks to C

If the connection between B and C cannot be established (Step 4), A gets a recall by B if applicable.

Unscreened Call Transfer

Step 1 Step 2 Step 3
call-a-b.png
call-a-c.png
A talks to B A calls C and
goes on-hook,
B hears MOH,
phone C rings
C goes off-hook,
B talks to C

If the connection between B and C cannot be established (Step 2), A gets a recall by B if applicable.

See also/Siehe auch