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Difference between revisions of "CT"

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(Attended Call Transfer)
(Operating sequences)
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== Operating sequences ==
 
== Operating sequences ==
 +
 +
!! Has to be reviewed !!
  
 
=== Attended Call Transfer ===
 
=== Attended Call Transfer ===
 
!! DRAFT !!
 
  
 
{|  
 
{|  
Line 26: Line 26:
 
| align="center" | '''A''' talks to '''B'''
 
| align="center" | '''A''' talks to '''B'''
 
| align="center" | '''A''' puts '''B''' on hold<br>'''B''' hears [[MoH]]
 
| align="center" | '''A''' puts '''B''' on hold<br>'''B''' hears [[MoH]]
| align="center" | '''A''' calls '''C'''
+
| align="center" | '''A''' calls '''C'''<br>phone '''C''' rings
| align="center" | '''A''' announces '''C'''<br>the call '''B'''
+
| align="center" | '''C''' goes off-hook<br>'''A''' announces '''C'''<br>the call '''B'''
| align="center" | '''A''' transfers<br>held call '''B''' to '''C'''
+
| align="center" | '''A''' goes on-hook<br>'''B''' talks to '''C'''
 
|}
 
|}
  
 
=== Semi-attended  Call Transfer ===
 
=== Semi-attended  Call Transfer ===
 +
 +
{|
 +
! width="100" | Step 1
 +
! width="100" | Step 2
 +
! width="100" | Step 3
 +
! width="100" | Step 4
 +
! width="100" | Step 5
 +
|-
 +
| [[Image:call-a-b.png|center]]
 +
| [[Image:call-a-hold-b.png|center]]
 +
| [[Image:call-a-hold-b-call-c.png|center]]
 +
| [[Image:call-hold-b-c.png|center]]
 +
| [[Image:call-a-c.png|center]]
 +
|-
 +
| align="center" | '''A''' talks to '''B'''
 +
| align="center" | '''A''' puts '''B''' on hold<br>'''B''' hears [[MoH]]
 +
| align="center" | '''A''' calls '''C'''<br>phone '''C''' rings
 +
| align="center" | '''A''' goes on-hook
 +
| align="center" | '''C''' goes off-hook<br>'''B''' talks to '''C'''
 +
|}
  
 
=== Unscreened Call Transfer ===
 
=== Unscreened Call Transfer ===
 +
 +
{|
 +
! width="100" | Step 1
 +
! width="100" | Step 2
 +
! width="100" | Step 3
 +
! width="100" | Step 4
 +
|-
 +
| [[Image:call-a-b.png|center]]
 +
| [[Image:call-a-hold-b-call-c.png|center]]
 +
| [[Image:call-hold-b-c.png|center]]
 +
| [[Image:call-a-c.png|center]]
 +
|-
 +
| align="center" | '''A''' talks to '''B'''
 +
| align="center" | '''A''' calls '''C'''
 +
| align="center" | '''A'''goes on-hook
 +
| align="center" | '''C''' goes off-hook<br>'''B''' talks to '''C'''
 +
|}
  
 
== See also/Siehe auch ==
 
== See also/Siehe auch ==

Revision as of 08:29, 13 September 2006

CT = Call Transfer

Operating sequences

!! Has to be reviewed !!

Attended Call Transfer

Step 1 Step 2 Step 3 Step 4 Step 5
call-a-b.png
call-a-hold-b.png
call-a-hold-b-call-c.png
call-c-a-hold-b.png
call-a-c.png
A talks to B A puts B on hold
B hears MoH
A calls C
phone C rings
C goes off-hook
A announces C
the call B
A goes on-hook
B talks to C

Semi-attended Call Transfer

Step 1 Step 2 Step 3 Step 4 Step 5
call-a-b.png
call-a-hold-b.png
call-a-hold-b-call-c.png
call-a-c.png
A talks to B A puts B on hold
B hears MoH
A calls C
phone C rings
A goes on-hook C goes off-hook
B talks to C

Unscreened Call Transfer

Step 1 Step 2 Step 3 Step 4
call-a-b.png
call-a-hold-b-call-c.png
call-a-c.png
A talks to B A calls C Agoes on-hook C goes off-hook
B talks to C

See also/Siehe auch