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Difference between revisions of "CT"

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(Unscreened Call Transfer)
(Operating sequences)
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!! Has to be reviewed !!
 
!! Has to be reviewed !!
 
=== Attended Call Transfer ===
 
  
 
{|  
 
{|  
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|-
 
|-
 
| align="center" | '''A''' talks to '''B'''
 
| align="center" | '''A''' talks to '''B'''
| align="center" | '''A''' puts '''B''' on hold,<br>'''B''' hears [[MOH]]
+
| align="center" | '''A''' puts '''B''' on [[Hold|hold]],<br>'''B''' hears [[MOH]]
 
| align="center" | '''A''' calls '''C''',<br>phone '''C''' rings
 
| align="center" | '''A''' calls '''C''',<br>phone '''C''' rings
 
| align="center" | '''C''' goes off-hook,<br>'''A''' announces '''C'''<br>the call '''B'''
 
| align="center" | '''C''' goes off-hook,<br>'''A''' announces '''C'''<br>the call '''B'''

Revision as of 11:55, 5 September 2007

CT = Call Transfer

Erläuterung

Die Gesprächsübergabe wird während eines Gesprächs eingeleitet.

Man unterscheidet zwischen CT-attended (Übergabe nach Melden, B nimmt den Anruf zunächst an), CT-semi-attended (Übergabe vor Melden, die Anrufannahme von B wird nicht abgewartet) und CT-unscreened (schnelle Übergabe, das Freizeichen von B wird nicht abgewartet). Übergabe vor Melden und schnelle Übergabe ist z. B. auch dann hilfreich, wenn man selbst ein Gespräch an einem anderen Telefon weiter führen möchte.

Operating sequences

!! Has to be reviewed !!

Step 1 Step 2 Step 3 Step 4 Step 5
call-a-b.png
call-a-hold-b.png
call-a-hold-b-call-c.png
call-c-a-hold-b.png
call-b-c.png
A talks to B A puts B on hold,
B hears MOH
A calls C,
phone C rings
C goes off-hook,
A announces C
the call B
A goes on-hook,
B talks to C

Semi-attended Call Transfer

Step 1 Step 2 Step 3 Step 4 Step 5
call-a-b.png
call-a-hold-b.png
call-a-hold-b-call-c.png
call-b-call-c.png
call-b-c.png
A talks to B A puts B on hold,
B hears MOH
A calls C,
phone C rings
A goes on-hook,
phone C still rings
C goes off-hook,
B talks to C

If the connection between B and C cannot be established (Step 4), A gets a recall by B if applicable.

Unscreened Call Transfer

Step 1 Step 2 Step 3
call-a-b.png
call-b-call-c.png
call-b-c.png
A talks to B A calls C and
goes on-hook,
B hears MOH,
phone C rings
C goes off-hook,
B talks to C

If the connection between B and C cannot be established (Step 2), A gets a recall by B if applicable.

See also / Siehe auch