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Difference between revisions of "CT"

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(Unscreened Call Transfer)
(Operating sequences)
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|-
 
|-
 
| align="center" | '''A''' talks to '''B'''
 
| align="center" | '''A''' talks to '''B'''
| align="center" | '''A''' puts '''B''' on hold<br>'''B''' hears [[MOH]]
+
| align="center" | '''A''' puts '''B''' on hold,<br>'''B''' hears [[MOH]]
| align="center" | '''A''' calls '''C'''<br>phone '''C''' rings
+
| align="center" | '''A''' calls '''C''',<br>phone '''C''' rings
| align="center" | '''C''' goes off-hook<br>'''A''' announces '''C'''<br>the call '''B'''
+
| align="center" | '''C''' goes off-hook,<br>'''A''' announces '''C'''<br>the call '''B'''
| align="center" | '''A''' goes on-hook<br>'''B''' talks to '''C'''
+
| align="center" | '''A''' goes on-hook,<br>'''B''' talks to '''C'''
 
|}
 
|}
  
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|-
 
|-
 
| align="center" | '''A''' talks to '''B'''
 
| align="center" | '''A''' talks to '''B'''
| align="center" | '''A''' puts '''B''' on hold<br>'''B''' hears [[MOH]]
+
| align="center" | '''A''' puts '''B''' on hold,<br>'''B''' hears [[MOH]]
| align="center" | '''A''' calls '''C'''<br>phone '''C''' rings
+
| align="center" | '''A''' calls '''C''',<br>phone '''C''' rings
 
| align="center" | '''A''' goes on-hook
 
| align="center" | '''A''' goes on-hook
| align="center" | '''C''' goes off-hook<br>'''B''' talks to '''C'''
+
| align="center" | '''C''' goes off-hook,<br>'''B''' talks to '''C'''
 
|}
 
|}
  
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|-
 
|-
 
| align="center" | '''A''' talks to '''B'''
 
| align="center" | '''A''' talks to '''B'''
| align="center" | '''A''' calls '''C''' and<br>goes on-hook<br>'''B''' hears [[MOH]]<br>phone '''C''' rings
+
| align="center" | '''A''' calls '''C''' and<br>goes on-hook,<br>'''B''' hears [[MOH]],<br>phone '''C''' rings
| align="center" | '''C''' goes off-hook<br>'''B''' talks to '''C'''
+
| align="center" | '''C''' goes off-hook,<br>'''B''' talks to '''C'''
 
|}
 
|}
  

Revision as of 08:57, 13 September 2006

CT = Call Transfer

Operating sequences

!! Has to be reviewed !!

Attended Call Transfer

Step 1 Step 2 Step 3 Step 4 Step 5
call-a-b.png
call-a-hold-b.png
call-a-hold-b-call-c.png
call-c-a-hold-b.png
call-a-c.png
A talks to B A puts B on hold,
B hears MOH
A calls C,
phone C rings
C goes off-hook,
A announces C
the call B
A goes on-hook,
B talks to C

Semi-attended Call Transfer

Step 1 Step 2 Step 3 Step 4 Step 5
call-a-b.png
call-a-hold-b.png
call-a-hold-b-call-c.png
call-a-c.png
A talks to B A puts B on hold,
B hears MOH
A calls C,
phone C rings
A goes on-hook C goes off-hook,
B talks to C

Unscreened Call Transfer

Step 1 Step 2 Step 3
call-a-b.png
call-a-c.png
A talks to B A calls C and
goes on-hook,
B hears MOH,
phone C rings
C goes off-hook,
B talks to C

See also/Siehe auch