myReports - Revision history

MTrotz: /* Licensing */

2024-08-20T14:54:37Z

‎Licensing

MTrotz: /* Report Description and Examples */

2024-08-20T14:53:58Z

‎Report Description and Examples

MTrotz: /* User manual */

2024-08-20T14:41:17Z

‎User manual

Wmenn: /* Report Manager */

2019-03-20T08:13:22Z

‎Report Manager

Wmenn at 08:11, 20 March 2019

2019-03-20T08:11:50Z

Wmenn at 08:08, 20 March 2019

2019-03-20T08:08:50Z

Wmenn at 08:06, 20 March 2019

2019-03-20T08:06:17Z

Wmenn: /* Report Description and Examples */

2019-03-20T08:03:48Z

‎Report Description and Examples

Wmenn: /* Report Description and Examples */

2016-09-13T13:34:00Z

‎Report Description and Examples

Wmenn: /* Report Description and Examples */

2016-09-13T13:33:26Z

‎Report Description and Examples

@@ Line 237: / Line 237: @@
 A license is required for the use of myReports. <br/>
 myReports can only be started once per system, so only one license is required for it. <br>
-For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the {{Partner Portal}} of Unify
+For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Mitel/Unify Partner Portal
 == External Links ==

@@ Line 224: / Line 224: @@
 The following documents contains the output of all reports, report descriptions, and some general information about counting of Contact Center calls.
-* {{File-DL|myReports Report Description OSBizV2|pdf|en}}
+* {{File-DL|OpenScape Business Contact Center Reports|pdf|en}}
 Report description within the document may differ in content from the reports built in the current version of myReports.
 == Software Deployment  ==

@@ Line 218: / Line 218: @@
 * Communication system via the  Administration Portal
-* {{Customer Support Portal}} of Unify within the Internet
+* Mitel/Unify Partner Portal
-* {{Partner Portal}} of Unify
+* Please get in contact with your responsible Mitel/Unify Service Partner
 === Report Description and Examples ===

← Older revision		Revision as of 08:13, 20 March 2019
Line 171:		Line 171:
	* Report template group		* Report template group

−	User is able to sort the report templates alphanumeric ascending, descending, or filtered within a report template group~~. In addition he is able to add or deleted the reports which were modified using the integrated Report designer BIRT. Standard or built-in report templates cannot be deleted by the Report Manager.~~	+	User is able to sort the report templates alphanumeric ascending, descending, or filtered within a report template group.
−	~~Adding a report offers the option for the user to create a new report template group and store the new template within this group or to add it to an existing group.~~
−	~~All added report templates are available within the report explorer together with the standard report templates~~.

@@ Line 224: / Line 224: @@
 === Report Description and Examples ===
-The following documents contains the output of all reports, report descriptions, and some general information about counting of Contact Center calls. The document refers to myReports Version V.9.1.17 (OpenSape Office V3R3) but applies also for myReports V.4.0.7 within openScape Business.
+The following documents contains the output of all reports, report descriptions, and some general information about counting of Contact Center calls.
 * {{File-DL|myReports Report Description OSBizV2|pdf|en}}
@@ Line 231: / Line 231: @@
 Report description within the document may differ in content from the reports built in the current version of myReports.
 == Software Deployment  ==
-myReports is part of OpenScape Business / Office SW image. <br/>
+myReports is part of OpenScape Business SW image. <br/>
 The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.
@@ Line 245: / Line 242: @@
 For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the {{Partner Portal}} of Unify
-Please note:<br>
 == External Links ==

@@ Line 6: / Line 6: @@
 '''myReports ''' is a JAVA based client for creation of historical reports for of [[OpenScape Business]] from a Desktop PC.
-'''myReports ''' offers beneath pure Contact Center related reports also reports about call history for all users and the use of OpenScape Business / Office Voicemail resources.
+'''myReports ''' offers beneath pure Contact Center related reports also reports about call history for all users and the use of OpenScape Business Voicemail resources.
-The SW is part of OpenScape Business / Office SW image and is bound to the SW version of the communication platform. <br />
+The SW is part of OpenScape Business SW image and is bound to the SW version of the communication platform. <br />
 The SW version shown within the my Reports client is not identical with the SW Version of the communication platform. <br />
 The following description refers mainly to '''myReports Version V.4.0.7 '''.<br/>
-Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business/Office
+Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business
 == Overview ==
@@ Line 22: / Line 22: @@
 [[Image:myReports-Screen.jpg|600px|myReports screenshot]]
 == Features in detail ==
@@ Line 63: / Line 27: @@
 === User login ===
-User can use a myReports Client with his assigned login and password. For use of myReports user role has to be set to administrator within the contact center user configuration.
+User can use a myReports Client with his assigned login and password. For use of myReports user role has to be set to supervisor or administrator within the contact center user configuration.

@@ Line 4: / Line 4: @@
 [[Image:myReports-Screen.jpg|thumb|350px|myReports screenshot]]
-'''myReports ''' is a JAVA based client for creation of historical reports for of [[OpenScape Business]] or [[OpenScape Office]] from a Desktop PC.
+'''myReports ''' is a JAVA based client for creation of historical reports for of [[OpenScape Business]] from a Desktop PC.
 '''myReports ''' offers beneath pure Contact Center related reports also reports about call history for all users and the use of OpenScape Business / Office Voicemail resources.

← Older revision		Revision as of 08:03, 20 March 2019
Line 262:		Line 262:
	The following documents contains the output of all reports, report descriptions, and some general information about counting of Contact Center calls. The document refers to myReports Version V.9.1.17 (OpenSape Office V3R3) but applies also for myReports V.4.0.7 within openScape Business.		The following documents contains the output of all reports, report descriptions, and some general information about counting of Contact Center calls. The document refers to myReports Version V.9.1.17 (OpenSape Office V3R3) but applies also for myReports V.4.0.7 within openScape Business.

−	* ~~{{en}} {{File-DL\|myReports Reportexamples V3R3\|pdf}}~~	+	* {{File-DL\|myReports Report Description OSBizV2\|pdf\|en}}
−	* {{en}} {{File-DL\|myReports Report Description OSBizV2\|pdf}}
−
−	* {{en~~}} {{File-DL\|myReports_HowTo_Configure_EMail_Transmission\|pdf~~}}

@@ Line 263: / Line 263: @@
 * {{en}} {{File-DL|myReports Reportexamples V3R3|pdf}}
-* {{en}} {{File-DL|myReports Reportexamples OSBizV2|pdf}}
+* {{en}} {{File-DL|myReports Report Description OSBizV2|pdf}}
 * {{en}} {{File-DL|myReports_HowTo_Configure_EMail_Transmission|pdf}}