OpenScape First Response PSAP Solution - Revision history

Bergmann.andre: Blanked the page

2025-12-02T10:23:26Z

Blanked the page

Krutzger: Added Navigation Menu to include other Developer Programs

2023-10-27T06:25:57Z

Added Navigation Menu to include other Developer Programs

Grant.Milner at 19:51, 27 April 2023

2023-04-27T19:51:13Z

Grant.Milner at 19:50, 27 April 2023

2023-04-27T19:50:25Z

Grant.Milner at 19:49, 27 April 2023

2023-04-27T19:49:43Z

Grant.Milner at 19:48, 27 April 2023

2023-04-27T19:48:50Z

Grant.Milner: /* Media Server’s Web RTC Gateway */

2023-04-27T19:47:12Z

‎Media Server’s Web RTC Gateway

Grant.Milner at 19:46, 27 April 2023

2023-04-27T19:46:16Z

Grant.Milner at 19:43, 27 April 2023

2023-04-27T19:43:57Z

Rick Jezierny at 15:02, 27 April 2023

2023-04-27T15:02:31Z

← Older revision		Revision as of 10:23, 2 December 2025
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−	~~{{Breadcrumb\|en\|OpenScape First Response PSAP Solution}}~~

−	~~__NOTOC__~~
−	<p style="text-align:right"> [[Developer_Program_-_OpenScape_Voice \|OpenScape Voice]] \| [[Developer_Program_-_OpenScape_SBC\|OpenScape SBC]] \| [[Developer_Program_-_OpenScape_Branch\|OpenScape Branch]] \| [[Developer_Program_-_OpenScape_4000\|OpenScape 4000]] <br/>
−	[[Developer_Program_-_OpenScape_UC\|OpenScape UC]] \| [[Developer_Program_-_Integration_Connectors\|OSCC-E Integration Connectors]] \| [[Developer_Program_-_OpenStage\|OpenStage]] \| [[Developer_Program_-_OSCC\|OpenScape Contact Center]] \| [[OpenScape_First_Response_ESI_NGCS_Solutions\|OpenScape First Response ESInet/NGCS Solution]] \| [[OpenScape_First_Response_PSAP_Solution\|OpenScape First Response PSAP Solution]] </p>
−
−	~~__NOTOC__~~
−	The <b>OpenScape First Response PSAP Solution</b> is a NG-911 call handling solution utilizing the OpenScape First Response Voice ESRP which provides for a carrier-grade, proven Atos technology. The solution also includes a North America market specific version of Global Emergency Management (GEMMA) featuring an agile way of answering emergency calls via an innovative user interface for cloud-based deployments.
−
−	~~All OpenScape First Response PSAP Solution components are implemented based on NENA standards and is designed for deployment in North America.<br>~~
−
−	~~The <b>OpenScape First Response PSAP Solution</b> consists of the following functional elements:<br><br>~~
−
−	~~==PSAP Call Engine (ESRP / PCE, aka: PSAP-OSV)==~~
−	A core element of the OpenScape First Response solution is the OpenScape Voice, a software-based voice application providing a rich set of voice features for emergency response agencies. This SIP-based voice application was built for use within a virtualized architecture, such as the PSAP Call Handling cloud-based solution. The OpenScape Voice application is standards based and provides session management for all communication within the network. OpenScape Voice allows for integration of additional solution components such as phones, gateways, survivability appliances, etc.
−
−
−
−	~~==PSAP Session Border Controller (BCF / PSBC)==~~
−	This is a component for OpenScape First Response PSAP which is utilized situationally. As with OpenScape Branch’s embedded Session Border Controller, OpenScape SBC is used for SIP Trunking and the integration of IP / I3 Network communications into the Call Handling Solution. It is not utilized when integrating legacy calls into the Call Handling system.
−
−
−	~~== Media Server’s Web RTC Gateway==~~
−	~~The Web RTC Gateway component of the Media Server is used to convert SIP to WebRTC calls. Additionally, it handles RTT (audio + text) and MSRP (text + photo) calls as WebRTC calls.~~
−
−
−
−	~~==Management Applications==~~
−	~~OpenScape First Response Management Applications performs the management and configuration of all the OpenScape First Response PSAP components:~~
−
−	• OpenScape Common Management Portal (CMP) is a browser-based administration and configuration interface for the OpenScape First Response PSAP solution. It presents a uniform interface for cross-application system and user management applications (e.g. OpenScape User Management), system-specific configuration programs (Element managers), and general services.
−
−	• OpenScape Device Deployment Service (DLS) management application offers customers and service employees an integrated solution for providing Plug & Play administration for IP devices (IP Phones and IP Clients) in OpenScape First Response networks. It provides handling of QoS parameters as well as distribution of security certificates for IP devices.
−
−
−
−	~~== Global Emergency Management (GEMMA) User Interface (PCHS)==~~
−	The GEMMA interface allows a PSAP call taker to select from incoming calls (Audio and Text) to respond to requests for assistance and initiate outbound calls/texts, conferences or transfers. Video call handling functionality will be added in future versions releases of the product.
−
−	GEMMA also provides quick access to lists of recent calls/text, and individual call/text history. Calls/texts can be organized by call/text status (answered, on-hold, inbound or outbound), and category (911, Administrative or Text). Each call/text in the list provides abbreviated information regarding the order in which they were received, originating phone number, elapsed time, and call direction (inbound or outbound). Calls/texts can be monitored by supervisors to assist call takers, and GEMMA records everything the call takers says and hears through their headset, using the Integrated Instant Recording (IRR) feature.
−
−
−
−	~~==Interconnect Box==~~
−	The OSFR Interconnect Box is deployed at every OSFR workstation. It allows police and fire dispatchers to use the same headset for telephony and radio communications. Call taker-only users use it to connect their headset to the OSFR telephony console. The box offers a 600 Ohms 8-wire RTHI (radio telephony headset interface) for connecting the box to any radio console.

← Older revision		Revision as of 06:25, 27 October 2023
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	{{Breadcrumb\|en\|OpenScape First Response PSAP Solution}}		{{Breadcrumb\|en\|OpenScape First Response PSAP Solution}}
		+
		+	__NOTOC__
		+	<p style="text-align:right"> [[Developer_Program_-_OpenScape_Voice \|OpenScape Voice]] \| [[Developer_Program_-_OpenScape_SBC\|OpenScape SBC]] \| [[Developer_Program_-_OpenScape_Branch\|OpenScape Branch]] \| [[Developer_Program_-_OpenScape_4000\|OpenScape 4000]] <br/>
		+	[[Developer_Program_-_OpenScape_UC\|OpenScape UC]] \| [[Developer_Program_-_Integration_Connectors\|OSCC-E Integration Connectors]] \| [[Developer_Program_-_OpenStage\|OpenStage]] \| [[Developer_Program_-_OSCC\|OpenScape Contact Center]] \| [[OpenScape_First_Response_ESI_NGCS_Solutions\|OpenScape First Response ESInet/NGCS Solution]] \| [[OpenScape_First_Response_PSAP_Solution\|OpenScape First Response PSAP Solution]] </p>

	__NOTOC__		__NOTOC__

← Older revision		Revision as of 19:51, 27 April 2023
Line 1:		Line 1:
	{{Breadcrumb\|en\|OpenScape First Response PSAP Solution}}		{{Breadcrumb\|en\|OpenScape First Response PSAP Solution}}
−

	__NOTOC__		__NOTOC__

@@ Line 8: / Line 8: @@
 The <b>OpenScape First Response PSAP Solution</b> consists of the following functional elements:<br><br>
 ==PSAP Call Engine (ESRP / PCE, aka: PSAP-OSV)==
@@ Line 17: / Line 16: @@
 ==PSAP Session Border Controller (BCF / PSBC)==
 This is a component for OpenScape First Response PSAP which is utilized situationally. As with OpenScape Branch’s embedded Session Border Controller, OpenScape SBC is used for SIP Trunking and the integration of IP / I3 Network communications into the Call Handling Solution.  It is not utilized when integrating legacy calls into the Call Handling system.

← Older revision		Revision as of 19:49, 27 April 2023
Line 8:		Line 8:

	The <b>OpenScape First Response PSAP Solution</b> consists of the following functional elements:<br><br>		The <b>OpenScape First Response PSAP Solution</b> consists of the following functional elements:<br><br>
−


Line 32:		Line 31:

	• OpenScape Device Deployment Service (DLS) management application offers customers and service employees an integrated solution for providing Plug & Play administration for IP devices (IP Phones and IP Clients) in OpenScape First Response networks. It provides handling of QoS parameters as well as distribution of security certificates for IP devices.		• OpenScape Device Deployment Service (DLS) management application offers customers and service employees an integrated solution for providing Plug & Play administration for IP devices (IP Phones and IP Clients) in OpenScape First Response networks. It provides handling of QoS parameters as well as distribution of security certificates for IP devices.
−

← Older revision		Revision as of 19:48, 27 April 2023
Line 33:		Line 33:
	• OpenScape Device Deployment Service (DLS) management application offers customers and service employees an integrated solution for providing Plug & Play administration for IP devices (IP Phones and IP Clients) in OpenScape First Response networks. It provides handling of QoS parameters as well as distribution of security certificates for IP devices.		• OpenScape Device Deployment Service (DLS) management application offers customers and service employees an integrated solution for providing Plug & Play administration for IP devices (IP Phones and IP Clients) in OpenScape First Response networks. It provides handling of QoS parameters as well as distribution of security certificates for IP devices.

−	~~==Management Application==~~
−	~~OpenScape First Response Management Applications performs the management and configuration of all the OpenScape First Response PSAP components:~~
−
−	• OpenScape Common Management Portal (CMP) is a browser-based administration and configuration interface for the OpenScape First Response PSAP solution. It presents a uniform interface for cross-application system and user management applications (e.g. OpenScape User Management), system-specific configuration programs (Element managers), and general services.
−
−	• OpenScape Device Deployment Service (DLS) management application offers customers and service employees an integrated solution for providing Plug & Play administration for IP devices (IP Phones and IP Clients) in OpenScape First Response networks. It provides handling of QoS parameters as well as distribution of security certificates for IP devices.

@@ Line 26: / Line 26: @@
-Management Applications
+==Management Applications==
 OpenScape First Response Management Applications performs the management and configuration of all the OpenScape First Response PSAP components:
@@ Line 32: / Line 32: @@
 •	OpenScape Device Deployment Service (DLS) management application offers customers and service employees an integrated solution for providing Plug & Play administration for IP devices (IP Phones and IP Clients) in OpenScape First Response networks. It provides handling of QoS parameters as well as distribution of security certificates for IP devices.
 ==Management Application==

@@ Line 8: / Line 8: @@
 The <b>OpenScape First Response PSAP Solution</b> consists of the following functional elements:<br><br>
 ==PSAP Call Engine (ESRP / PCE, aka: PSAP-OSV)==
 A core element of the OpenScape First Response solution is the OpenScape Voice, a software-based voice application providing a rich set of voice features for emergency response agencies. This SIP-based voice application was built for use within a virtualized architecture, such as the PSAP Call Handling cloud-based solution. The OpenScape Voice application is standards based and provides session management for all communication within the network. OpenScape Voice allows for integration of additional solution components such as phones, gateways, survivability appliances, etc.
 ==PSAP Session Border Controller (BCF / PSBC)==
 This is a component for OpenScape First Response PSAP which is utilized situationally. As with OpenScape Branch’s embedded Session Border Controller, OpenScape SBC is used for SIP Trunking and the integration of IP / I3 Network communications into the Call Handling Solution.  It is not utilized when integrating legacy calls into the Call Handling system.
 == Media Server’s Web RTC Gateway==
 The Web RTC Gateway component of the Media Server is used to convert SIP to WebRTC calls.  Additionally, it handles RTT (audio + text) and MSRP (text + photo) calls as WebRTC calls.
 Management Applications
@@ Line 32: / Line 40: @@
 •	OpenScape Device Deployment Service (DLS) management application offers customers and service employees an integrated solution for providing Plug & Play administration for IP devices (IP Phones and IP Clients) in OpenScape First Response networks. It provides handling of QoS parameters as well as distribution of security certificates for IP devices.
 == Global Emergency Management (GEMMA) User Interface (PCHS)==
@@ Line 37: / Line 47: @@
 GEMMA also provides quick access to lists of recent calls/text, and individual call/text history. Calls/texts can be organized by call/text status (answered, on-hold, inbound or outbound), and category (911, Administrative or Text).  Each call/text in the list provides abbreviated information regarding the order in which they were received, originating phone number, elapsed time, and call direction (inbound or outbound).  Calls/texts can be monitored by supervisors to assist call takers, and GEMMA records everything the call takers says and hears through their headset, using the Integrated Instant Recording (IRR) feature.
 ==Interconnect Box==
 The OSFR Interconnect Box is deployed at every OSFR workstation. It allows police and fire dispatchers to use the same headset for telephony and radio communications. Call taker-only users use it to connect their headset to the OSFR telephony console. The box offers a 600 Ohms 8-wire RTHI (radio telephony headset interface) for connecting the box to any radio console.

@@ Line 1: / Line 1: @@
 {{Breadcrumb|en|OpenScape First Response PSAP Solution}}
 __NOTOC__
-<p style="text-align:right"> [[Developer_Program_-_OpenScape_Voice |OpenScape Voice]] | [[Developer_Program_-_OpenScape_SBC|OpenScape SBC]] | [[Developer_Program_-_OpenScape_Branch|OpenScape Branch]] | [[Developer_Program_-_OpenScape_4000|OpenScape 4000]] <br/>
+The <b>OpenScape First Response PSAP Solution</b> is a NG-911 call handling solution utilizing the OpenScape First Response Voice ESRP which provides for a carrier-grade, proven Atos technology.  The solution also includes a North America market specific version of Global Emergency Management (GEMMA) featuring an agile way of answering emergency calls via an innovative user interface for cloud-based deployments.
-[[Developer_Program_-_OpenScape_UC|OpenScape UC]] | [[Developer_Program_-_Integration_Connectors|OSCC-E Integration Connectors]] | [[Developer_Program_-_OpenStage|OpenStage]] | [[Developer_Program_-_OSCC|OpenScape Contact Center]] | [[OpenScape_First_Response_ESI_NGCS_Solutions|OpenScape First Response ESInet/NGCS Solution]] | [[OpenScape_First_Response_PSAP_Solution|OpenScape First Response PSAP Solution]] </p>
-==Placeholder==
+==Interconnect Box==

← Older revision		Revision as of 15:02, 27 April 2023
Line 4:		Line 4:
	<p style="text-align:right"> [[Developer_Program_-_OpenScape_Voice \|OpenScape Voice]] \| [[Developer_Program_-_OpenScape_SBC\|OpenScape SBC]] \| [[Developer_Program_-_OpenScape_Branch\|OpenScape Branch]] \| [[Developer_Program_-_OpenScape_4000\|OpenScape 4000]] <br/>		<p style="text-align:right"> [[Developer_Program_-_OpenScape_Voice \|OpenScape Voice]] \| [[Developer_Program_-_OpenScape_SBC\|OpenScape SBC]] \| [[Developer_Program_-_OpenScape_Branch\|OpenScape Branch]] \| [[Developer_Program_-_OpenScape_4000\|OpenScape 4000]] <br/>
	[[Developer_Program_-_OpenScape_UC\|OpenScape UC]] \| [[Developer_Program_-_Integration_Connectors\|OSCC-E Integration Connectors]] \| [[Developer_Program_-_OpenStage\|OpenStage]] \| [[Developer_Program_-_OSCC\|OpenScape Contact Center]] \| [[OpenScape_First_Response_ESI_NGCS_Solutions\|OpenScape First Response ESInet/NGCS Solution]] \| [[OpenScape_First_Response_PSAP_Solution\|OpenScape First Response PSAP Solution]] </p>		[[Developer_Program_-_OpenScape_UC\|OpenScape UC]] \| [[Developer_Program_-_Integration_Connectors\|OSCC-E Integration Connectors]] \| [[Developer_Program_-_OpenStage\|OpenStage]] \| [[Developer_Program_-_OSCC\|OpenScape Contact Center]] \| [[OpenScape_First_Response_ESI_NGCS_Solutions\|OpenScape First Response ESInet/NGCS Solution]] \| [[OpenScape_First_Response_PSAP_Solution\|OpenScape First Response PSAP Solution]] </p>
		+
		+	==Placeholder==