OpenScape Enterprise Express - Revision history

Christopher Trueman: /* Supported phones and devices */

2016-05-23T18:54:10Z

‎Supported phones and devices

Christopher Trueman: Undo revision 46475 by Christopher Trueman (talk)

2016-05-23T18:33:16Z

Undo revision 46475 by Christopher Trueman (talk)

Christopher Trueman: /* OpenScape Voice */

2016-05-23T18:32:37Z

‎OpenScape Voice

Christopher Trueman at 18:32, 23 May 2016

2016-05-23T18:32:14Z

Christopher Trueman at 18:14, 23 May 2016

2016-05-23T18:14:36Z

Christopher Trueman: /* OpenScape UC Application Features */

2015-01-28T19:24:42Z

‎OpenScape UC Application Features

Christopher Trueman: /* OpenScape Contact Center */

2015-01-28T19:08:54Z

‎OpenScape Contact Center

Christopher Trueman at 19:05, 28 January 2015

2015-01-28T19:05:09Z

Christopher Trueman at 21:35, 27 January 2015

2015-01-27T21:35:54Z

Christopher Trueman at 16:27, 27 January 2015

2015-01-27T16:27:31Z

@@ Line 93: / Line 93: @@
 * '''OpenStage Phones'''<br>
 ** OpenStage [[OpenStage 15|15]], [[OpenStage 20|20]], [[OpenStage 40|40]], [[OpenStage 60|60]]<br>
 * '''OpenScape Desk Phone IP'''<br>
 **[[OpenScape Desk Phone IP 35G]] and [[OpenScape Desk Phone IP 55G]]<br>
 * '''PC Clients'''<br>
 **OpenScape Personal Edition<br>
 ==Further Information==

@@ Line 36: / Line 36: @@
-===[[OpenScape Voice]]===
+===OpenScape Voice===
 '''OpenScape Voice''' is the software-based, enterprise voice application sitting at the center of the OpenScape Enterprise Express solution. This SIP-based voice application has been designed with data center deployments in mind and for use within a virtualized architecture. OpenScape Voice is standards-based and provides session management for all network communication. Integrating additional solution components including phones, gateways, and survivability appliances is also possible with OpenScape Voice.
@@ Line 47: / Line 47: @@
 * Auto-attendant
 * Group calling and conferencing
 ===OpenScape Contact Center===

@@ Line 36: / Line 36: @@
-===OpenScape Voice===
+===[[OpenScape Voice]]===
 '''OpenScape Voice''' is the software-based, enterprise voice application sitting at the center of the OpenScape Enterprise Express solution. This SIP-based voice application has been designed with data center deployments in mind and for use within a virtualized architecture. OpenScape Voice is standards-based and provides session management for all network communication. Integrating additional solution components including phones, gateways, and survivability appliances is also possible with OpenScape Voice.
@@ Line 47: / Line 47: @@
 * Auto-attendant
 * Group calling and conferencing
 ===OpenScape Contact Center===

@@ Line 3: / Line 3: @@
 '''OpenScape Enterprise Express''' is our solution for small to mid-size (SMB) companies (200 to 5,000 users) looking for answers to the question of reducing operational expenses and increasing team productivity. OpenScape Enterprise Express provides a complete UC solution with the following applications included in the base OpenScape Enterprise Express package:
-* OpenScape Voice
+* [[OpenScape Voice]]
 * OpenScape Contact Center
 * OpenScape Xpressions (Unified Messaging)
@@ Line 39: / Line 39: @@
 '''OpenScape Voice''' is the software-based, enterprise voice application sitting at the center of the OpenScape Enterprise Express solution. This SIP-based voice application has been designed with data center deployments in mind and for use within a virtualized architecture. OpenScape Voice is standards-based and provides session management for all network communication. Integrating additional solution components including phones, gateways, and survivability appliances is also possible with OpenScape Voice.
-OpenScape Voice’s list of features includes:
+[[OpenScape Voice]]’s list of features includes:
 * SIP-based session management
 * HD Audio

@@ Line 1: / Line 1: @@
 {{Breadcrumb|||Unified Communications}}
-'''OpenScape Enterprise Express''' is our solution for small to mid-size (SMB) companies (200 to 1,000 users) looking for answers to the question of reducing operational expenses and increasing team productivity. OpenScape Enterprise Express provides a complete UC solution with the following applications included in the base OpenScape Enterprise Express package:
+'''OpenScape Enterprise Express''' is our solution for small to mid-size (SMB) companies (200 to 5,000 users) looking for answers to the question of reducing operational expenses and increasing team productivity. OpenScape Enterprise Express provides a complete UC solution with the following applications included in the base OpenScape Enterprise Express package:
 * OpenScape Voice
@@ Line 15: / Line 15: @@
 '''OpenScape Enterprise Express''' offers SMB enterprises a fully featured UC solution, deliverable as virtualized software or on pre-installed, pre-configured hardware. Fast installation and no need to integrate applications yourself make OpenScape Enterprise Express an extremely easy way to bring the cost-saving benefits of UC to your enterprise or small business.
-The standalone, base package can support up to 200 subscribers, but up to 1,000 subscribers can be supported through the use of expansion packages.
+The standalone, base package can support up to 200 subscribers, but up to 5,000 subscribers can be supported through the use of expansion packages.
 OpenScape Enterprise Express can be further enhanced by adding other elements and offerings from the OpenScape portfolio. In this way, solutions can be further customized based on a customer's specific needs.

@@ Line 62: / Line 62: @@
 ===OpenScape UC Application Features===
-'''OpenScape UC Application''' allows for increased collaboration and speedy decision making. Its all-in-one client allows for rich user and device presence information, contact lists, click-to-dial, and call journals, while its one number service lets user stay connected and reachable from anywhere they choose to work. Other features supported by the OpenScape UC Application include: ad-hoc, meet-me, and scheduled conferencing; organization of private contacts; mobile user support; and rules-based call routing
+'''OpenScape UC Application''' allows for increased collaboration and speedy decision making. Its all-in-one client allows for rich user and device presence information, contact lists, click-to-dial, and call journals, while its one number service lets user stay connected and reachable from anywhere they choose to work. Other features supported by the OpenScape UC Application include: ad-hoc, dial-in/meet-me, and scheduled conferencing; organization of private contacts; mobile user support; and rules-based call routing
 ===OpenScape Common Management Platform===

@@ Line 50: / Line 50: @@
 ===OpenScape Contact Center===
-'''OpenScape Contact Center''' provides a feature-rich contact center solution. The base OSEE package supports 2 groups and 50 total agents (including 2 managers). Agent desktop clients feature soft-phone controls, a team list, speed list, personal performance bar, and activity logs. Manager desktop clients also allow access to real-time, cumulative, and historical reports as well as the activity logs of the agents on their team.
+'''OpenScape Contact Center''' provides a feature-rich contact center solution. The base OSEE package supports 2 groups and 50 total agents (including 2 managers), with more able to be added through expansion packs. Agent desktop clients feature soft-phone controls, a team list, speed list, personal performance bar, and activity logs. Manager desktop clients also allow access to real-time, cumulative, and historical reports as well as the activity logs of the agents on their team.
 ===OpenScape Xpressions===

← Older revision		Revision as of 19:05, 28 January 2015
Line 60:		Line 60:
	* Auto-Attendant integrated with OpenScape Contact Center		* Auto-Attendant integrated with OpenScape Contact Center
	* Optional speech-enabled voice portal		* Optional speech-enabled voice portal
		+
		+
		+	===OpenScape UC Application Features===
		+	'''OpenScape UC Application''' allows for increased collaboration and speedy decision making. Its all-in-one client allows for rich user and device presence information, contact lists, click-to-dial, and call journals, while its one number service lets user stay connected and reachable from anywhere they choose to work. Other features supported by the OpenScape UC Application include: ad-hoc, meet-me, and scheduled conferencing; organization of private contacts; mobile user support; and rules-based call routing
		+
		+
		+	===OpenScape Common Management Platform===
		+	'''OpenScape Common Management Platform''' is the single, unifying management platform for all components of the OpenScape Enterprise Express solution. Its features include:
		+	* Browser-based administration and configuration interface for the entire OSEE solution
		+	* Uniform interface across system and user management applications
		+	* System-specific configuration programs
		+	* Centrally administered rights available via single-sign-on workstation login
		+	* Other services like Alarm Indicators and Backup-and-Restore functionality
		+
		+
		+	===OpenScape User Management===
		+	'''OpenScape User Management''' allows for a centralized area for resource assignment within the OpenScape Enterprise Express solution. Its features include:
		+	* Template-driven user resource assignment
		+	* Pre-defined configurations including resource and user templates
		+	* User data input from tables, LDAP directories, or manually
		+
		+
		+	===OpenScape Deployment Service===
		+	'''OpenScape Deployment Service''' provides many ease of use features to the OpenScape Enterprise Express, including:
		+	* Plug-and-Play deployment for OpenStage and 3rd Party IP phones
		+	* Inventory management
		+	* QoS policy administration
		+	* Device security certificates
		+	* Zero-touch client installation

← Older revision		Revision as of 21:35, 27 January 2015
Line 34:		Line 34:
	** Pre-integrated to speed up installation and activation		** Pre-integrated to speed up installation and activation
	** Pre-configured with customer specific user data, numbering plans and routing tables		** Pre-configured with customer specific user data, numbering plans and routing tables
		+
		+
		+	===OpenScape Voice===
		+	'''OpenScape Voice''' is the software-based, enterprise voice application sitting at the center of the OpenScape Enterprise Express solution. This SIP-based voice application has been designed with data center deployments in mind and for use within a virtualized architecture. OpenScape Voice is standards-based and provides session management for all network communication. Integrating additional solution components including phones, gateways, and survivability appliances is also possible with OpenScape Voice.
		+
		+	OpenScape Voice’s list of features includes:
		+	* SIP-based session management
		+	* HD Audio
		+	* Built-in media server
		+	* SIP Trunking
		+	* Secure communications with end-to-end encryption and VPN
		+	* Auto-attendant
		+	* Group calling and conferencing
		+
		+
		+	===OpenScape Contact Center===
		+	'''OpenScape Contact Center''' provides a feature-rich contact center solution. The base OSEE package supports 2 groups and 50 total agents (including 2 managers). Agent desktop clients feature soft-phone controls, a team list, speed list, personal performance bar, and activity logs. Manager desktop clients also allow access to real-time, cumulative, and historical reports as well as the activity logs of the agents on their team.
		+
		+
		+	===OpenScape Xpressions===
		+	'''OpenScape Xpressions''' brings unified messaging to the OpenScape Enterprise Express solution. It provides the following voicemail and unified messaging features:
		+	* A centralized repository for e-mail, voicemail, and fax messages
		+	* Telephone or web management interface for end users
		+	* Send, receive, forward, or delete voicemails via the telephone or web interfaces
		+	* Auto-Attendant integrated with OpenScape Contact Center
		+	* Optional speech-enabled voice portal

@@ Line 23: / Line 23: @@
 '''OpenScape Enterprise Express''' brings a fully featured UC solution to small and medium enterprises.
-* All-In-One Unified Communicaiton solution for small and medium enterprises
+* All-In-One Unified Communication solution for small and medium enterprises
 ** SIP-based voice and UC communications
 ** In-house audio and web conferencing