OpenScape Contact Center SDK FAQ - Revision history

Andre.bergmann: /* Do you take time away from my development support hours if my query pertains to a SDK bug? */

2025-11-17T17:20:33Z

‎Do you take time away from my development support hours if my query pertains to a SDK bug?

Andre.bergmann: /* What if I find a bug with the SDK? */

2025-11-17T17:19:04Z

‎What if I find a bug with the SDK?

Andre.bergmann: /* How is developer support tracked? */

2025-11-17T17:17:10Z

‎How is developer support tracked?

Bergmann.andre: /* How is COM SDK licensing controlled? */

2022-09-06T13:09:20Z

‎How is COM SDK licensing controlled?

Bergmann.andre: /* How is COM SDK licensing controlled? */ Add hint to TPP

2022-09-06T13:08:52Z

‎How is COM SDK licensing controlled?: Add hint to TPP

Bergmann.andre at 13:06, 6 September 2022

2022-09-06T13:06:17Z

Bergmann.andre at 13:05, 6 September 2022

2022-09-06T13:05:47Z

Krutzger: Created page with " ---- In this '''OpenScape Contact Center SDK FAQ''' you will find answers to frequently asked questions on the Developer_Program_-_OSCC|OpenSc..."

2022-09-02T10:09:50Z

Created page with " ---- In this '''OpenScape Contact Center SDK FAQ''' you will find answers to frequently asked questions on the Developer_Program_-_OSCC|OpenSc..."

New page

----

In this '''[[Developer_Program_-_OSCC|OpenScape Contact Center SDK]] FAQ''' you will find answers to frequently asked questions on the [[Developer_Program_-_OSCC|OpenScape Contact Center SDK]] divided into various topics.

== What platforms does the SDK support? ==

The following platforms are supported for Deployed Client AND/OR Deployed Server applications written using the SDK: <br>

=== OpenScape Contact Center Server ===
The operating system software required for the OpenScape Contact Center Server are:

==== OpenScape Contact Center V10 server ====

:* Windows Server 2012 Standard and Datacenter Edition
:* Windows Server 2012 R2 Standard and Datacenter Edition
:* Windows Server 2016
:* Windows Server 2019

==== OpenScape Contact Center V11 server ====

:* Windows Server 2016
:* Windows Server 2019
:* Windows Server 2022 (with release of OSCC V11R1)
Warm Standby requires Windows Standard and Enterprise editions indicated above.

=== Operating system for Agent, and Manager PCs ===
The operating system required for Agent, and Manager PCs is either

==== For OSCC V10 ====
:* Windows 7 Professional or Enterprise Edition (32 bit and 64 bit)
:* Windows 8 and 8.1 Professional Edition
:* Windows 8 and 8.1 Enterprise Edition
:* Windows 10 Professional and Enterprise Edition (or later)

==== For OSCC V11 ====
:* Windows 10 Professional and Enterprise Edition (or later)
:* Windows 11 Professional and Enterprise Edition (or later)* Support with OSCC V11 R1.

== What files are installed as part of the OpenScape Contact Center Toolkit install? ==

For a listing of files installed as part of the OpenScape Contact Center Toolkit install, please refer to the SDK files on the SWS:
:* Applications / OpenScape Contact Center / OpenScape Contact Center SDK / OpenScape Contact Center SDK V1 / P30152-P1691-A3-1 (V1 R0.0.0)

== If I build an application using the SDK for OpenScape Contact Center, is my custom development preserved if I migrate to a newer release of OpenScape Contact Center? ==

Yes, your development is preserved, but the client machine that runs the application will need to be updated to replace the OpenScape Contact Center Toolkit DLL. This is done via a silent installation from the OpenScape Contact Center server and must be initiated by the customer application.

==How is developer support tracked? ==

As part of the initial SDK partner program fees, partners receive 10 hours of development support. In order to receive support, you must access the OpenScape Contact Center Partner Program Portal and ask your question via the Developer Support link. Your question is forwarded to the SDK support team. Our support team will research your question and enter in our internal time recording system the number of hours spent working on your question. The time spent supporting you is deducted from your allocated support hours. At a specified period of a remaining 5 hours, the partner contact at your organization is notified and provided with an option of purchasing additional support.

== What if I find a bug with the SDK? ==
As a OpenScape Contact Center SDK Partner, we recommend you forward your finding via the SDK support channel (accessible via the OpenScape Contact Center Partner Program). The Support team will assess your finding and if we determine there is indeed a bug, we will create an entry in our internal bug-tracking application. Note that bug findings are not deducted from your allocated development support hours.

== Do you take time away from my development support hours if my query pertains to a SDK bug? ==

No. We do not deduct time from your allocated development support hours if your query pertains to a SDK bug. Only questions that are non-bug related and are specific to your custom development are tracked and deducted from the allocated support hours.

== How is COM SDK licensing controlled? ==
Currently the licensing for the SDK is contractual. Licensing control will be implemented in a future release where all unlicensed applications built using the SDK will no longer work. When license control is implemented in the product, clients will be sent the appropriate license file as per their contract.

== How is REST SDK licensing controlled? ==
For information about the REST SDK licensing please check out the '''[[Developer_Program_-_OSCC|OpenScape Contact Center SDK]]''' page.

@@ Line 60: / Line 60: @@
 As a OpenScape Contact Center SDK Partner, we recommend you forward your finding via the SDK support channel (Please refer to “How is developer support tracked”). The Support team will assess your finding and if we determine there is indeed a bug, we will create an entry in our internal bug-tracking application. Note that bug findings are not deducted against a member’s allotment of DSCs
-== Do you take time away from my development support hours if my query pertains to a SDK bug? ==
+== Do you take DSC’s away from my purchased development support credits  if my query pertains to a SDK bug? ==
 == How is COM SDK licensing controlled? ==

@@ Line 58: / Line 58: @@
 == What if I find a bug with the SDK? ==
 As a OpenScape Contact Center SDK Partner, we recommend you forward your finding via the SDK support channel (accessible via the OpenScape Contact Center Partner Program). The Support team will assess your finding and if we determine there is indeed a bug, we will create an entry in our internal bug-tracking application. Note that bug findings are not deducted from your allocated development support hours.
 == Do you take time away from my development support hours if my query pertains to a SDK bug? ==

@@ Line 54: / Line 54: @@
 ==How is developer support tracked? ==
-As part of the initial SDK partner program fees, partners receive 10 hours of development support. In order to receive support, you must access the OpenScape Contact Center Partner Program Portal and ask your question via the Developer Support link. Your question is forwarded to the SDK support team. Our support team will research your question and enter in our internal time recording system the number of hours spent working on your question. The time spent supporting you is deducted from your allocated support hours. At a specified period of a remaining 5 hours, the partner contact at your organization is notified and provided with an option of purchasing additional support.
+Mitel grant it’s registered MTN partners access to exclusive MTN developer support for prototyping, diagnosis and analysis of problems on the approved interfaces via the Mitel Web Support Portal ticketing system. MTN Developer Support can be purchased on demand by MTN Program Members in good standing who have sufficient Developer Support Tech Credits (“DSCs”) available. A MTN Developer Support Credit corresponds to one developer support ticket (incident) opened with MTN Support by the Program Member. A single DSC is consumed to address a communication, or a series of communications, between Mitel and the Member to resolve a singular developer support request, regarding Mitel APIs, interfaces, protocols, or products.  At the sole discretion of MTN Support, singular inquiries that result in a total of 2 hours of Mitel staff time, whether in a single support session or multiple sessions, may count as one consumed DSC regardless of whether the inquiry is fully resolved in that period. Inquiries that are determined by MTN Support as having a root cause related to undocumented errors or defects in the Mitel APIs, interfaces, protocols, or products shall not be counted against a Member’s allotment of DSCs. For more details please refer to the general MTN Terms& Conditions e.g. Chapter 11 : « Technical Support » https://www.mitel.com/lp/msa-developer-partner-terms-conditions
 == What if I find a bug with the SDK? ==

@@ Line 65: / Line 65: @@
 == How is COM SDK licensing controlled? ==
-Currently the licensing for the SDK is contractual via our Technology Party Program (see also https://unify.com/en/partners/technology-partners). Licensing control will be implemented in a future release where all unlicensed applications built using the SDK will no longer work. When license control is implemented in the product, clients will be sent the appropriate license file as per their contract.
+Currently the licensing for the SDK is contractual via our Technology Partner Program (see also https://unify.com/en/partners/technology-partners). Licensing control will be implemented in a future release where all unlicensed applications built using the SDK will no longer work. When license control is implemented in the product, clients will be sent the appropriate license file as per their contract.
 == How is REST SDK licensing controlled? ==
 For information about the REST SDK licensing please check out the '''[[Developer_Program_-_OSCC|OpenScape Contact Center SDK]]''' page.

@@ Line 40: / Line 40: @@
 :*	Windows 10 Professional and Enterprise Edition (or later)
 :*	Windows 11 Professional and Enterprise Edition (or later)* Support with OSCC V11 R1.
 == What files are installed as part of the OpenScape Contact Center Toolkit install? ==

@@ Line 26: / Line 26: @@
 :*	Windows Server 2022 (with release of OSCC V11R1)
 Warm Standby requires Windows Standard and Enterprise editions indicated above.
 === Operating system for Agent, and Manager PCs ===