OpenScape Business Feature Enhancements - Revision history

MTrotz: /* Version V3R4 */

2024-12-17T13:37:39Z

‎Version V3R4

MTrotz: /* Version V3R4 */

2024-12-17T13:36:45Z

‎Version V3R4

MTrotz: /* Version V3R3FR2 */

2024-12-17T13:36:22Z

‎Version V3R3FR2

MTrotz at 16:26, 31 July 2024

2024-07-31T16:26:40Z

Hans.zeiner at 14:16, 16 April 2024

2024-04-16T14:16:48Z

MTrotz: /* Version V3R3 */

2023-08-04T13:10:16Z

‎Version V3R3

MTrotz: /* Version V3R2.1 */

2023-08-04T13:03:07Z

‎Version V3R2.1

MTrotz at 09:02, 20 February 2023

2023-02-20T09:02:52Z

MTrotz at 05:30, 30 May 2022

2022-05-30T05:30:11Z

MTrotz: /* Version V3R0 */

2020-08-12T07:00:27Z

‎Version V3R0

← Older revision		Revision as of 13:37, 17 December 2024
Line 41:		Line 41:

	* '''Reminder end of support V2 Mainboard - 31.12.2026:''' As already communicated for a long time, the V2 Mainboard of OpenScape Business will no longer be supported at the end of 31.12.2026. From this date, remote access (via Mitel remote platforms such as RSP) will no longer be possible and software and security updates can no longer be provided. We recommend that customers upgrade to the new V3 Mainboard with many advantages and functional enhancements (Unify Phone security, Microsoft Teams connectivity, ITSP provider updates, security enhancements with each new release).		* '''Reminder end of support V2 Mainboard - 31.12.2026:''' As already communicated for a long time, the V2 Mainboard of OpenScape Business will no longer be supported at the end of 31.12.2026. From this date, remote access (via Mitel remote platforms such as RSP) will no longer be possible and software and security updates can no longer be provided. We recommend that customers upgrade to the new V3 Mainboard with many advantages and functional enhancements (Unify Phone security, Microsoft Teams connectivity, ITSP provider updates, security enhancements with each new release).
−
−	* '''Extension of the V2 to V3 mainboard migration / software support offers:''' For systems with expired software support, please use the options offered such as upgrading from V2 to V3 mainboard with activation of software support / SWA for 4 weeks with the option of extending the customer system regularly with renewal licences. The promotion will be extended due to the very positive feedback from our channel partners. See also OpenScape Business Sales Information (for registered Mitel/Unify Partners only) for more information

	== Version V3R3FR2 ==		== Version V3R3FR2 ==

@@ Line 34: / Line 34: @@
 * '''Unify Phone Cloud Connector security and path optimization:''' In addition to the already implemented encryption for the signalling of telephone calls, from the V3R4 release we also offer additional ‘end-to-end security’ encryption of voice packets based on DTLS-SRTP. Thanks to the already integrated media server from previous software versions, media data, e.g. calls between Unify Phone and/or OpenScape Business end devices, can now be handled locally and directly without the payload connection to the cloud. This not only improves the voice quality, but also optimizes the media paths (jitter, lower latency) and reduces the bandwidth requirement for local Internet exits. The listed functionality is only possible with OpenScape Business V3 Mainboard and OpenScape Business S.
-* ''' for Teams GUI optimization for mobile end devices:''' myPortal for Teams is the web-based client for use as a stand-alone client, as well as for integration into Microsoft Teams. In addition to the previous desktop version, the application is now also be optimized for use on mobile devices (smartphone, tablet). This gives customers access to UC functionalities such as changing their own presence and viewing the status of other participants, as well as to their favourites. Thanks to the CTI functionality, myPortal for Teams can also call control other devices. In order to use myPortal for teams on a mobile device quite easy, an App icon with the link to myPortal for Teams can be added
+* ''' myPortal for Teams GUI optimization for mobile end devices:''' myPortal for Teams is the web-based client for use as a stand-alone client, as well as for integration into Microsoft Teams. In addition to the previous desktop version, the application is now also be optimized for use on mobile devices (smartphone, tablet). This gives customers access to UC functionalities such as changing their own presence and viewing the status of other participants, as well as to their favourites. Thanks to the CTI functionality, myPortal for Teams can also call control other devices. In order to use myPortal for teams on a mobile device quite easy, an App icon with the link to myPortal for Teams can be added
 * '''Call control from myAgent and myPortal for Teams for Unify Phone:''' With V3R4 we are now also releasing the remaining myPortal clients, myAgent and myPortal for Teams for call control with Unify Phone as the device to be controlled. Thanks to the flexible use of Unify Phone and the OpenScape Business UC clients, additional user scenarios arise, especially for use in the home office area. While the customer can use the full UC functionality of the myPortal UC clients, the device to be controlled is always the Unify Phone in the desktop version (web or PWA client). After answering the call on the desktop client, the call can be seamlessly transferred to the mobile device
@@ Line 43: / Line 43: @@
 * '''Extension of the V2 to V3 mainboard migration / software support offers:''' For systems with expired software support, please use the options offered such as upgrading from V2 to V3 mainboard with activation of software support / SWA for 4 weeks with the option of extending the customer system regularly with renewal licences. The promotion will be extended due to the very positive feedback from our channel partners. See also OpenScape Business Sales Information (for registered Mitel/Unify Partners only) for more information
 == Version V3R3FR2 ==

← Older revision		Revision as of 13:36, 17 December 2024
Line 25:		Line 25:

	Within this article the feature enhancements of OpenScape Business since Version 1 are shown. Sorting is done by SW versions in decending order.		Within this article the feature enhancements of OpenScape Business since Version 1 are shown. Sorting is done by SW versions in decending order.
		+
		+	== Version V3R4 ==
		+
		+	* '''Security enhancements''' Update to a new OpenSSL version, provides additional security for all https based connections in direction to and from OpenScape Business. Update of various SIP provider profiles and support of additional new profiles for providers. For more information see https://wiki.unify.com/wiki/Collaboration_with_VoIP_Providers
		+
		+	* '''Update of the operating system for OpenScape Business S''' and UC Booster Server: Following the discontinuation of SLES 12 by SUSE, we support SLES 15 SP6 with the new release. For the upgrade to SLES 15, we follow the manufacturer's recommendation to reinstall the operating system and then restore an OpenScape Business backup. According to SUSE, SLES 15 will be supported for the next few years until at least 2028.
		+
		+	* '''Unify Phone Cloud Connector security and path optimization:''' In addition to the already implemented encryption for the signalling of telephone calls, from the V3R4 release we also offer additional ‘end-to-end security’ encryption of voice packets based on DTLS-SRTP. Thanks to the already integrated media server from previous software versions, media data, e.g. calls between Unify Phone and/or OpenScape Business end devices, can now be handled locally and directly without the payload connection to the cloud. This not only improves the voice quality, but also optimizes the media paths (jitter, lower latency) and reduces the bandwidth requirement for local Internet exits. The listed functionality is only possible with OpenScape Business V3 Mainboard and OpenScape Business S.
		+
		+	* ''' for Teams GUI optimization for mobile end devices:''' myPortal for Teams is the web-based client for use as a stand-alone client, as well as for integration into Microsoft Teams. In addition to the previous desktop version, the application is now also be optimized for use on mobile devices (smartphone, tablet). This gives customers access to UC functionalities such as changing their own presence and viewing the status of other participants, as well as to their favourites. Thanks to the CTI functionality, myPortal for Teams can also call control other devices. In order to use myPortal for teams on a mobile device quite easy, an App icon with the link to myPortal for Teams can be added
		+
		+	* '''Call control from myAgent and myPortal for Teams for Unify Phone:''' With V3R4 we are now also releasing the remaining myPortal clients, myAgent and myPortal for Teams for call control with Unify Phone as the device to be controlled. Thanks to the flexible use of Unify Phone and the OpenScape Business UC clients, additional user scenarios arise, especially for use in the home office area. While the customer can use the full UC functionality of the myPortal UC clients, the device to be controlled is always the Unify Phone in the desktop version (web or PWA client). After answering the call on the desktop client, the call can be seamlessly transferred to the mobile device
		+
		+	* '''Access to the global directory:''' In addition to the normal speed dialling destinations, OpenScape Business offers a very comprehensive integrated directory with many data fields, which was previously only provided for the Advanced variant of the SMB V3 Mainboard/Controller. With V3R4, access is now possible for all OpenScape Business Mainboard Controllers, including the Basic variant. With this extension, LDAP-based clients, such as Mitel SIP-DECT handsets, can now also access the very extensive directory
		+
		+	* '''Reminder end of support V2 Mainboard - 31.12.2026:''' As already communicated for a long time, the V2 Mainboard of OpenScape Business will no longer be supported at the end of 31.12.2026. From this date, remote access (via Mitel remote platforms such as RSP) will no longer be possible and software and security updates can no longer be provided. We recommend that customers upgrade to the new V3 Mainboard with many advantages and functional enhancements (Unify Phone security, Microsoft Teams connectivity, ITSP provider updates, security enhancements with each new release).
		+
		+	* '''Extension of the V2 to V3 mainboard migration / software support offers:''' For systems with expired software support, please use the options offered such as upgrading from V2 to V3 mainboard with activation of software support / SWA for 4 weeks with the option of extending the customer system regularly with renewal licences. The promotion will be extended due to the very positive feedback from our channel partners. See also OpenScape Business Sales Information (for registered Mitel/Unify Partners only) for more information
		+
		+

	== Version V3R3FR2 ==		== Version V3R3FR2 ==

@@ Line 24: / Line 24: @@
 -->
-Within this article the feature enhancements of OpenScape Business since Version 1 are shown. Sorting is done by SW versions in decending order.
+Within this article the feature enhancements of OpenScape Business since Version 1  are shown. Sorting is done by SW versions in decending order.
 == Version V3R3 ==

@@ Line 37: / Line 37: @@
 * '''Availability of the new V3R3 Software''' The new software version and it´s feature values will be available only for customers with valid OpenScape Business Software Support. Please also see our new ordering numbers for a 3y SSP Renewal plan, as well our offerings within the OpenScape Business Sales Information (accessible for Unify Reseller only) to bring expired systems back into valid software support.
-* '''Security''' Due to ongoing security threats in the market we kindly advise to follow the Atos Unify Security Advisory and keep OpenScape Business systems always up to date. Security hardenings will be delivered with each new software version.
+* '''Security''' Due to ongoing security threats in the market we kindly advise to follow the Unify Security Advisory and keep OpenScape Business systems always up to date. Security hardenings will be delivered with each new software version.
 == Version V3R2.1 ==

← Older revision		Revision as of 13:10, 4 August 2023
Line 28:		Line 28:
	== Version V3R3 ==		== Version V3R3 ==

		+	* '''UC Suite Client Refresh Contact Center myAgent''' As a very visible change to users we provided already a complete UC Suite Refresh for myPortal for Outlook, Desktop and myAttendant as a first step. This is done. As the next step we provide a GUI refresh as well for the myAgent Client which includes a new responsive design with different type of skins, a new dynamic and content specific tool bar with the most wanted Contact Center Client features at a glance and a lot of UI improvements incl. presence informations, enhanced attendant buttons, new dial and search option, tool tips, mouse over, pop out options, zooming, split views and much more
		+	* '''myPortal for Teams Plugin enhancements''' As many customers are using Microsoft Teams as their preferred collaboration tool, it´s our mission to complement Microsoft Teams with powerful UC and telephony features in order to give business values to customers and partners. Therefore, with each new OpenScape Business version we provide constantly new feature enhancement. With the upcoming version, we provide essential call control features such as call accept/decline, transfer, hold, toggle, etc. in order to control a call directly out of the Microsoft Teams Client. As part of the favorites list improvements the presence status of other OpenScape Business users, as well the connection status (available, ringing, busy) is now visible. Next features are already planned to with priority on our roadmap, such as presence sync with Microsoft Teams users.
		+
		+	* '''Unify Media Server – a new powerful media engine''' As other Unify products utilize a much more powerful Media Server for all kinds of media streaming, we decide to exchange the current RTP proxy within OpenScape Business with a much more powerful “payload engine” as well in order to have the right technology foundation ready for WebRTC and future innovative application connectivity. This is possible because of the available performance and resources provided with our new V3 hardware (new mainboard). As a first visible proof point we provide early media support for ITSP and we are in preparation to support OPUS as the preferred codec for our Desk Phone CP series.
		+
		+	* '''Centralized deployment of the Canonical dial settings via DLI''' In order to save time and effort to deploy the mandatory canonical dial settings for the OpenScape Desk Phones to ensure the righr numbering format for conversation, journal and display names the integrated deployment service has been enhanced. A new web page within the OpenScape Business Management tool has been created with all required data fields with the canonical dial settings.
		+
		+	* '''Availability of the new V3R3 Software''' The new software version and it´s feature values will be available only for customers with valid OpenScape Business Software Support. Please also see our new ordering numbers for a 3y SSP Renewal plan, as well our offerings within the OpenScape Business Sales Information (accessible for Unify Reseller only) to bring expired systems back into valid software support.
		+
		+	* '''Security''' Due to ongoing security threats in the market we kindly advise to follow the Atos Unify Security Advisory and keep OpenScape Business systems always up to date. Security hardenings will be delivered with each new software version.

	== Version V3R2.1 ==		== Version V3R2.1 ==

@@ Line 25: / Line 25: @@
 Within this article the feature enhancements of OpenScape Business since Version 1 are shown. Sorting is done by SW versions in decending order.
 == Version V3R2.1 ==
@@ Line 34: / Line 37: @@
 * '''OpenScape Business S for Google Cloud''' Private Cloud becomes more and more an attractive hosting model beside the existing OSBiz X deployments for our partners and customers. In order to simplify and speed up the installation we created an All-In-Image incl. LINUX as the underlying operating system for the Google Cloud (GCP). Depends on feedback from our partners, further hosting variants are under development.
 * '''New Microsoft Authentication Method''' In order to connect OpenScape Business Services, such as calendar integration, eMail, Directory Exchange Integration and more, Microsoft requires a new authentication method based on OAuth 2.0
 == Version V3R2 ==

← Older revision		Revision as of 09:02, 20 February 2023
Line 25:		Line 25:

	Within this article the feature enhancements of OpenScape Business since Version 1 are shown. Sorting is done by SW versions in decending order.		Within this article the feature enhancements of OpenScape Business since Version 1 are shown. Sorting is done by SW versions in decending order.
		+
		+	== Version V3R2.1 ==
		+
		+	* '''myPortal @work''' After we have released Poly Headset Integration last time in order to support call control features via the headset, such as mute and call accept among others, we now come up supporting Jabra Headset Integration which can be easily activated within myPortal @work
		+	* '''myPortal for Teams Plugin enhancements''' As many customers are using Microsoft Teams as their collaboration tool, one of they key developments are providing powerful OpenScape Business telephony and UC features integrated in Microsoft Teams. With the latest release customers can benefit from a complete new GUI layout, Favorites incl. select the right number and click to dial ,as well a dialpad for manual or copy paste dialing. We are continuously working on further enhancements in upcoming releases being in tight contact with our partners.
		+	* '''UC Suite Client Refresh''' As a very visible change to users we provide a complete UC Suite Refresh for myPortal for Outlook, Desktop and myAttendant as a first step. Beside a new look&feel with a very responsive design, we include many user handling optimizations, such as a new audio conferencing tool, new pop ups and a dark mode for those customers wants to use a different skin and and desktop coloring mode. Beside the UC Client Refresh, many other improvements are made based on partners request
		+	* '''New CP710 device''' Together with our partner Gigaset, we already released the new CP series starting with the CP110 and CP210 models, all made in Europe. The next CP phone, the new CP710 for SIP&HFA, is already on stage and planned to release soon. Beside integrated features, such as Bluetooth, NFC, Headset Interface, USB Port and Gigabit switch, the CP710 can be flexible enhanced with up to 4 paper or self labeling key modules, a wall-mount kit and a WiFi Dongle connected to the USB port in order to use the new phone as a wireless variant. We will inform accordingly as soon as the new CP710 is released
		+	* '''OpenScape Business S for Google Cloud''' Private Cloud becomes more and more an attractive hosting model beside the existing OSBiz X deployments for our partners and customers. In order to simplify and speed up the installation we created an All-In-Image incl. LINUX as the underlying operating system for the Google Cloud (GCP). Depends on feedback from our partners, further hosting variants are under development.
		+	* '''New Microsoft Authentication Method''' In order to connect OpenScape Business Services, such as calendar integration, eMail, Directory Exchange Integration and more, Microsoft requires a new authentication method based on OAuth 2.0
		+
		+

	== Version V3R2 ==		== Version V3R2 ==

← Older revision		Revision as of 05:30, 30 May 2022
Line 25:		Line 25:

	Within this article the feature enhancements of OpenScape Business since Version 1 are shown. Sorting is done by SW versions in decending order.		Within this article the feature enhancements of OpenScape Business since Version 1 are shown. Sorting is done by SW versions in decending order.
		+
		+	== Version V3R2 ==
		+
		+	* '''myPortal @work''' Beside some very positive feedback we got already from our partners since we have released the latest software release in dec 2021, with the new version we continue to release further features in the area of multiple call handling, such as transfer, consult and conferences scenarios, as well supporting the camp-on feature again. Almost on the finish line, we also work on the Plantronics Headset Integration and depends on field trial feedback this will also be part of the general release in may 2022.
		+
		+	* '''myPortal for Teams Plugin enhancements''' As announced already with the last release and based on feedback from our partners we enhance the myPortal for Teams Plugin with a new Call Journal functionality incl. filter and click to dial options. The plugin can be used already with the free of charge option from Microsoft Teams, which makes it pretty attractive for end customers to use the powerful and well known OpenScape telephony services directly out of MS Teams. We are contiuously working on further enhancements in upcoming releases being in tight contact with our partners what needs to be done first.
		+
		+	* '''UC Suite enhancements''' With the new version we provide a couple of UC improvements, such as privacy features delete single or complete chat, better synchronization options between the different UC Clients and myPortal @work and much more.
		+
		+	* '''New CP110 device''' Together with our partner Gigaset we are about to start the release of the first new phone as part of a series of new phones across the year. The CP110 contains already Gigabit LAN, Headset Connector and higher security. The release is planned by mid of 2022 (OpenScape Business V3R2 Software required to operate the new phone)
		+
		+	* '''Unify Phone telephony connector for Unify Video''' As one of the highlights, the new Unify Phone telephony connector (cloud based) provides OpenScape Business telephony services directly out of Unify Video which focuses on Collaboration. You will learn much more on Unify Phone and Unify Video over the next weeks in one of the Partner Sales Connect Webinars.

	== Version V3R0 ==		== Version V3R0 ==

@@ Line 28: / Line 28: @@
 == Version V3R0 ==
-* '''Technology upgrade (available August 2020)''': The new powerful X8 mainboard makes OpenScape Business future-proof and ready for further requirements, innovations and security demands. The new standardized mainboard provides faster CPU performance and access to new technology items e.g. Quick Assist Technology, SSD, FPGA, and Gigabit ethernet. There will be no further need for UC Booster Card and Server, which enables a smooth migration path, simplifies installation and configuration while delivering investment protection to customers
+* '''Technology upgrade''': The new powerful X8 mainboard makes OpenScape Business future-proof and ready for further requirements, innovations and security demands. The new standardized mainboard provides faster CPU performance and access to new technology items e.g. Quick Assist Technology, SSD, FPGA, and Gigabit ethernet. There will be no further need for UC Booster Card and Server, which enables a smooth migration path, simplifies installation and configuration while delivering investment protection to customers
 * '''myPortal @work - enhanced UC capabilities''': Enhancements for the Unified WebRTC based Telephony & UC Client, Headset CTI Control for Jabra and Plantronics and a new API which offers additional features for UC Suite, such as Favorite Handling, User Settings and much more