HiPath ProCenter V7.0 features comparative - Revision history

Hans.zeiner at 14:40, 19 October 2009

2009-10-19T14:40:27Z

Horemu at 07:07, 14 September 2007

2007-09-14T07:07:39Z

Horemu at 07:05, 14 September 2007

2007-09-14T07:05:39Z

Horemu at 07:04, 14 September 2007

2007-09-14T07:04:49Z

Horemu at 06:12, 24 May 2007

2007-05-24T06:12:19Z

Horemu at 06:11, 24 May 2007

2007-05-24T06:11:25Z

Davide.poletto: /* HiPath ProCenter V7.0 Comparative features */ Some text corrected

2007-03-27T19:11:57Z

‎HiPath ProCenter V7.0 Comparative features: Some text corrected

Davide.poletto: Added HiPath ProCenter V7.0 Feature Comparative table wiki article page

2007-03-27T18:11:30Z

Added HiPath ProCenter V7.0 Feature Comparative table wiki article page

New page

= HiPath ProCenter V7.0 Comparative features =

Below a comparative features table in which HiPath ProCenter V7.0 (Agile and Enterprise) features is compared against heritage versions.

{| {{DefaultTable}} style="text-align:left"
! HiPath ProCenter V7.0 feature
! compared to V5.1
! compared to V6.5
|-
| Web Collaboration (Auto-push URL component)
| style="background:#e0ffe0" | New<ref name="note_1"><br />Part of HiPath ProCenter ''Design Center'' module which is a new concept compared to HiPath ProCenter V5.1 and provides extended flexibility for web collaboration workflow strategies.</ref>
| style="background:#e0ffe0" | New
|-
| Web Collaboration (Auto-push message component)
| style="background:#e0ffe0" | New<ref name="note_1" />
| style="background:#e0ffe0" | New
|-
| Web Collaboration (Auto-push performance message component)
| style="background:#e0ffe0" | New<ref name="note_1" />
| style="background:#e0ffe0" | New
|-
| Web Collaboration (Ability to print Contact Details window)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| Web Collaboration (Initiate new e-mail during session)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| Web Collaboration (Ability to display URL scripting)
| Existing
| style="background:#e0ffe0" | New
|-
| Web Collaboration (Ability to requeue web session, while original agent remains active in the session)
| Enhanced
| style="background:#e0ffe0" | New
|-
| Web Collaboration (Included in Agent Desktop productivity tools)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| Web Collaboration (Ability to silent monitor a web session)
| Existing
| style="background:#e0ffe0" | New
|-
| Networking (Consider multiple criteria and associated thresholds before networking a call)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| Networking (Performance criteria based on queue)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| Networking (Time of day/day of week networking)
| style="background:#e0ffe0" | New<ref name="note_1" />
| style="background:#e0ffe0" | New
|-
| Networking (Local performance decision component)
| style="background:#e0ffe0" | New<ref name="note_1" />
| style="background:#e0ffe0" | New
|-
| Networking (Distribution decision component)
| style="background:#e0ffe0" | New<ref name="note_1" />
| style="background:#e0ffe0" | New
|-
| Networking (Network selection component)
| style="background:#e0ffe0" | New<ref name="note_1" />
| style="background:#e0ffe0" | New
|-
| Networking (Keep local component)
| style="background:#e0ffe0" | New<ref name="note_1" />
| style="background:#e0ffe0" | New
|-
| Networking reports (Site network performance real-time report)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| Networking reports (Queue network statistics real-time report)
| Existing
| style="background:#e0ffe0" | New
|-
| Networking reports (Queue network traffic historical report)
| Existing
| style="background:#e0ffe0" | New
|-
| Networking reports (Queue network traffic cumulative report)
| Existing
| style="background:#e0ffe0" | New
|-
| Networking (Central reporting server)
| Existing
| style="background:#e0ffe0" | New
|-
| Reporting (Wrap-Up reason report by queue)
| Existing
| style="background:#e0ffe0" | New
|-
| Reporting (Configure First day of the week)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| Reporting (User State for Direct contacts)
| Enhanced
| style="background:#e0ffe0" | New
|-
| Reporting (Historical Contact/Source report)
| Existing
| style="background:#e0ffe0" | New
|-
| Reporting (User by Queue report)
| Existing
| style="background:#e0ffe0" | New
|-
| Reporting (Queue by User report)
| Existing
| style="background:#e0ffe0" | New
|-
| Reporting (Detailed Callback historical report)
| Enhanced
| style="background:#e0ffe0" | New
|-
| Reporting (User State Reason report)
| Existing
| style="background:#e0ffe0" | New
|-
| Administration (User import)
| Existing
| style="background:#e0ffe0" | New
|-
| Administration (User templates)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| Agent Desktop (enhanced LDAP search functionality)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| Outbound (URL scripting by queue)
| Existing
| style="background:#e0ffe0" | New
|-
| Outbound (extended scripting by adding contact data keys)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| Outbound (List Import functionality)
| Existing
| style="background:#e0ffe0" | New
|-
| Outbound (Enhanced handling of expired Callbacks)
| Enhanced
| style="background:#e0ffe0" | New
|-
| Capacity (Support multiple HiPath ProCenter systems on a single switch<ref name="note_1" />)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| Multi-tenancy (Tenanted resources in a single HiPath ProCenter system)
| Enhanced
| Existing
|-
| SDK (New set of Real-Time statistics and aggregates)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| SDK (Event-based statistics interface)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| SDK (Scheduled Callback via SDK)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| SDK (Pricing and licensing control)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| SDK (E-mail templates and administration)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| SDK (New event notifications)
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| SDK (CRM Capabilities)
| Existing
| style="background:#e0ffe0" | New
|-
| Design Center (Custom Functions)
| Enhanced
| style="background:#e0ffe0" | New
|-
| SAP CRM Ready Integration
| Existing
| style="background:#e0ffe0" | New
|-
| Microsoft CRM Integration
| style="background:#e0ffe0" | New
| Existing
|-
| Siebel Support via SDK Template
| Existing
| style="background:#e0ffe0" | New
|-
| HiPath 8000 Integration
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
| HiPath 8000 Attendant Console
| style="background:#e0ffe0" | New
| style="background:#e0ffe0" | New
|-
|}
<br />
<references />

← Older revision		Revision as of 06:12, 24 May 2007
Line 1:		Line 1:
−	~~= HiPath ProCenter V7.0 Comparative features =~~
−
	Below a table in which [[HiPath ProCenter]] V7.0 (Agile and Enterprise) features are compared against heritage HiPath ProCenter versions (HiPath ProCenter V5.1 and HiPath ProCenter V6.5).		Below a table in which [[HiPath ProCenter]] V7.0 (Agile and Enterprise) features are compared against heritage HiPath ProCenter versions (HiPath ProCenter V5.1 and HiPath ProCenter V6.5).

@@ Line 1: / Line 1: @@
 = HiPath ProCenter V7.0 Comparative features =
-Below a table in which HiPath ProCenter V7.0 (Agile and Enterprise) features are compared against heritage HiPath ProCenter versions (HiPath ProCenter V5.1 and HiPath ProCenter V6.5).
+Below a table in which [[HiPath ProCenter]] V7.0 (Agile and Enterprise) features are compared against heritage HiPath ProCenter versions (HiPath ProCenter V5.1 and HiPath ProCenter V6.5).
 {| {{DefaultTable}} style="text-align:left"

@@ Line 202: / Line 202: @@
 | style="background:#e0ffe0" | New
 |-
-| [[HiPath 8000]] Integration
+| [[OpenScape Voice]] Integration
 | style="background:#e0ffe0" | New
 | style="background:#e0ffe0" | New
 |-
-| HiPath 8000 Attendant Console
+| [[OpenScape Voice]] Attendant Console
 | style="background:#e0ffe0" | New
 | style="background:#e0ffe0" | New