https://wiki.unify.com/index.php?action=history&feed=atom&title=Enhancement_of_AICS_zip_toneEnhancement of AICS zip tone - Revision history2026-05-13T20:44:41ZRevision history for this page on the wikiMediaWiki 1.29.1https://wiki.unify.com/index.php?title=Enhancement_of_AICS_zip_tone&diff=34187&oldid=prevHoremu: Created page with "{{Breadcrumb|0|0|{{dev-en}}|OpenStage}} {{FD-Sytematics-Box | family = {{FD-Cat|OpenStage}} | model = {{FD-Cat|OpenStage 15}}<br/>{{FD-Cat|OpenStage 20}}<br/>{{FD-Cat|OpenSt..."2011-10-26T11:23:36Z<p>Created page with "{{Breadcrumb|0|0|{{dev-en}}|OpenStage}} {{FD-Sytematics-Box | family = {{FD-Cat|OpenStage}} | model = {{FD-Cat|OpenStage 15}}<br/>{{FD-Cat|OpenStage 20}}<br/>{{FD-Cat|OpenSt..."</p>
<p><b>New page</b></p><div>{{Breadcrumb|0|0|{{dev-en}}|OpenStage}}<br />
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| relation = {{FD-Cat|Phone related}}<br />
| release = {{FD-Cat|V3 R0}}<br />
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A contact center agent user (B) with the AICS Zip key lit (auto-answer mode), receives a call from an external customer (A). Then the agent (B) starts a consultation call with the contact center supervisor C. Supervisor C answers the consultation call and then hangs up (disconnects).<br />
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Before SW version V3 R0 at this moment Agent B’s [[OpenStage]] phone started ringing, informing the agent that the call with the external customer is on hold. Agent B had to press '''OK''' in order to retrieve the call with the external customer (A).<br />
<br />
With SW version 3 the agent B is immediately being reconnected to the external customer (A).<br />
It is the capability to automatically retrieve a held call after a consultation call has cleared. Of course the pre-condition is that AICS zip tone is activated.<br />
<br />
While the held call is re-presented to the phone three things occur simultaneously.<br />
# Tthe call is automatically answered by the phone and the caller and phone user are in speech.<br />
# 500 ms beep is immediately delivered to the headset to warn that the call is answered.<br />
# The UI moves from the holding to the connect state (without presenting the usual retrieve held call alert)<br />
<br />
Administration via WBM:<br />
WBM admin > System > Features > Program keys > AICS Zip tone<br />
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&nbsp;</div>Horemu