Devices Emergency Rescue Tool - Revision history

Horemu at 12:01, 18 December 2014

2014-12-18T12:01:22Z

HP: /* Prerequisites */

2014-08-19T11:08:28Z

‎Prerequisites

Sven at 06:53, 1 August 2014

2014-08-01T06:53:55Z

Sven: /* Rescue device */

2014-07-10T12:38:35Z

‎Rescue device

Sven: /* Prerequisites */

2014-07-10T11:58:26Z

‎Prerequisites

Sven at 11:50, 10 July 2014

2014-07-10T11:50:45Z

Sven at 10:13, 10 July 2014

2014-07-10T10:13:48Z

Sven at 10:10, 10 July 2014

2014-07-10T10:10:57Z

Sven at 09:57, 10 July 2014

2014-07-10T09:57:30Z

Sven: Created page with "This wiki page will contain a short introduction to and will explain howto use the Devices Emergency Rescue Tool"

2014-07-09T13:38:26Z

Created page with "This wiki page will contain a short introduction to and will explain howto use the Devices Emergency Rescue Tool"

New page

This wiki page will contain a short introduction to and will explain howto use the Devices Emergency Rescue Tool

← Older revision		Revision as of 12:01, 18 December 2014
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		+	{{Breadcrumb\|0\|0\|How To}}
		+
	This wiki page will contain a short introduction to and will explain howto use the Devices Emergency Rescue Tool		This wiki page will contain a short introduction to and will explain howto use the Devices Emergency Rescue Tool

@@ Line 19: / Line 19: @@
 :* Layer 2 network switch (no routing)
 :* Power Supply Unit (PSU) if the network switch does not have PoE (IEEE 802.3af)
-:* Download latest version of DERT from your known software supply source '''(planned availability Aug 2014)'''
+:* Download latest version of DERT from your known software supply source
 == Installation ==

← Older revision		Revision as of 06:53, 1 August 2014
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	:'''You must accept the terms above in order to continue. If you do not want to accept them, do not use DERT.''' In this case, please contact Unify or your Unify Partner to obtain support for updating your OpenStage or DeskPhone IT device.		:'''You must accept the terms above in order to continue. If you do not want to accept them, do not use DERT.''' In this case, please contact Unify or your Unify Partner to obtain support for updating your OpenStage or DeskPhone IT device.
		+
		+	== EULA ==
		+	[http://wiki.unify.com/images/9/9f/EULA_DERT.zip Download EULA]

	== Prerequisites ==		== Prerequisites ==

@@ Line 45: / Line 45: @@
 :* Without PoE capable switch, connect the network cable to switch and device. Press and hold button 3 while connecting the Power Supply Unit
 :* Release button 3 when device shows "Starting netboot" on the display
 == Troubleshooting ==

@@ Line 16: / Line 16: @@
 :* Layer 2 network switch (no routing)
 :* Power Supply Unit (PSU) if the network switch does not have PoE (IEEE 802.3af)
 == Installation ==

@@ Line 19: / Line 19: @@
 == Installation ==
 :DERT will be installed on your local machine in the Programs folder (x86). The setup executable contains all files and programs required to use DERT.
-:The setup routine will automatically add firewall rules to your Windows Firewall configuration.
+:The setup routine will automatically add firewall rules to your Windows Firewall configuration to allow DHCP and TFTP traffic to pass from the phone to DERT. All firewall rules will be deleted at the time you uninstall DERT via Windows start menu or Windows control panel.
 == Configuration ==
@@ Line 44: / Line 44: @@
 :* Without PoE capable switch, connect the network cable to switch and device. Press and hold button 3 while connecting the Power Supply Unit
 :* Release button 3 when device shows "Starting netboot" on the display

@@ Line 37: / Line 37: @@
 == Rescue device ==
 :In order to finally start the rescue operation of the device, proceed with the following steps
 :* Start DHCP and TFTP server from the main menu of DERT

@@ Line 22: / Line 22: @@
 == Configuration ==
 :After successfully installing DERT on your computer, you need to change the PC's network interface IP address which will be connected to the network switch to the following address
 :* IP address: 192.168.99.1
 :* Subnet mask: 255.255.255.0
-:* Default gateway: 0.0.0.0
+:* Default gateway: EMPTY

← Older revision		Revision as of 09:57, 10 July 2014
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	This wiki page will contain a short introduction to and will explain howto use the Devices Emergency Rescue Tool		This wiki page will contain a short introduction to and will explain howto use the Devices Emergency Rescue Tool
		+
		+	== Disclaimer ==
		+	:OpenStage and DeskPhone IP devices are usually supplied with Software via DLS (Deployment Server) or DLI (Integrated Deployment Service). DERT (Devices Emergency Rescue Tool) is intended only for exceptional cases in which a phone must be updated individually due to technical problems.
		+
		+	:DERT is not a regular part of Unify’s products or services. It should be used only in individual cases and by persons familiar with Unify’s products. You use DERT at your own risk. Unify expressly warns you that improper use of the software may render the relevant OpenStage or DeskPhone IP device permanently unusable. All information given in DERT, the related release notes and on the websites referenced below must be followed exactly. Unify disclaims any and all warranties for DERT, except for Unify’s wilful misconduct or fraudulent action.
		+
		+	:Prior to each use of DERT you must make sure you know the hardware revision of the relevant OpenStage or DeskPhone IP device, and which version of the software is required to operate that hardware revision. You must use the appropriate version of the software, otherwise your OpenStage or DeskPhone IP device may become permanently unusable.
		+
		+	:The necessary information to identify the correct version of the software can be found on the Unify wiki at http://wiki.unify.com/wiki/OpenStage_Hardware_Changes_and_Necessary_Software_Versions and http://wiki.unify.com/wiki/OpenScape_Desk_Phone_Hardware_revisions. On these websites, Unify provides an overview of the various hardware revisions of OpenStage and DeskPhone IP devices and the minimum version of the software required to operate the phone. You will also find a description of the effects and errors which may occur if an incorrect version of the software is used.
		+
		+	:'''You must accept the terms above in order to continue. If you do not want to accept them, do not use DERT.''' In this case, please contact Unify or your Unify Partner to obtain support for updating your OpenStage or DeskPhone IT device.
		+
		+	== Prerequisites ==
		+	:You '''MUST''' use DERT in a seperate network environment in order to not interfere with customers networks (e.g. DHCP service). The following hardware is required before you can start using DERT
		+	:* Layer 2 network switch (no routing)
		+	:* Power Supply Unit (PSU) if the network switch does not have PoE (IEEE 802.3af)
		+
		+	== Installation ==
		+	:DERT will be installed on your local machine in the Programs folder (x86). The setup executable contains all files and programs required to use DERT.
		+	:The setup routine will automatically add firewall rules to your Windows Firewall configuration.
		+
		+	== Configuration ==
		+	:After successfully installing DERT on your computer, you need to change the PC's network interface IP address which will be connected to the network switch to the following address
		+	:* IP address: 192.168.99.1
		+	:* Subnet mask: 255.255.255.0
		+	:* Default gateway: 0.0.0.0