CT - Revision history

Alexandra.allgaier: /* HTML style edit */

2012-11-07T10:50:15Z

‎HTML style edit

Horemu at 12:18, 25 April 2011

2011-04-25T12:18:39Z

Horemu at 12:09, 5 September 2007

2007-09-05T12:09:13Z

Horemu: /* Semi-attended Call Transfer */

2007-09-05T11:55:59Z

‎Semi-attended Call Transfer

Horemu: /* Operating sequences */

2007-09-05T11:55:52Z

‎Operating sequences

Horemu: /* Unscreened Call Transfer */

2006-10-18T13:47:33Z

‎Unscreened Call Transfer

Horemu: /* Semi-attended Call Transfer */

2006-10-18T13:47:22Z

‎Semi-attended Call Transfer

Horemu: /* Attended Call Transfer */

2006-10-18T13:47:10Z

‎Attended Call Transfer

Horemu: /* Erläuterung */

2006-09-15T06:50:11Z

‎Erläuterung

Horemu: /* See also/Siehe auch */

2006-09-15T05:50:09Z

‎See also/Siehe auch

@@ Line 12: / Line 12: @@
 == Operating sequences ==
-{|
+{| style="text-align: center; "
 ! width="120" | Step 1
 ! width="120" | Step 2
@@ Line 19: / Line 19: @@
 ! width="120" | Step 5
 |-
-| [[Image:call-a-b.png|center]]
+| [[Image:call-a-b.png]]
-| [[Image:call-a-hold-b.png|center]]
+| [[Image:call-a-hold-b.png]]
-| [[Image:call-a-hold-b-call-c.png|center]]
+| [[Image:call-a-hold-b-call-c.png]]
-| [[Image:call-c-a-hold-b.png|center]]
+| [[Image:call-c-a-hold-b.png]]
-| [[Image:call-b-c.png|center]]
+| [[Image:call-b-c.png]]
 |-
-| align="center" | '''A''' talks to '''B'''
+| '''A''' talks to '''B'''
-| align="center" | '''A''' puts '''B''' on [[Hold|hold]],<br>'''B''' hears [[MOH]]
+| '''A''' puts '''B''' on [[Hold|hold]],<br>'''B''' hears [[MOH]]
-| align="center" | '''A''' calls '''C''',<br>phone '''C''' rings
+| '''A''' calls '''C''',<br>phone '''C''' rings
-| align="center" | '''C''' goes off-hook,<br>'''A''' announces '''C'''<br>the call '''B'''
+| '''C''' goes off-hook,<br>'''A''' announces '''C'''<br>the call '''B'''
-| align="center" | '''A''' goes on-hook,<br>'''B''' talks to '''C'''
+| '''A''' goes on-hook,<br>'''B''' talks to '''C'''
 |}
 === Semi-attended  Call Transfer ===
-{|
+{| style="text-align: center; "
 ! width="120" | Step 1
 ! width="120" | Step 2
@@ Line 41: / Line 41: @@
 ! width="120" | Step 5
 |-
-| [[Image:call-a-b.png|center]]
+| [[Image:call-a-b.png]]
-| [[Image:call-a-hold-b.png|center]]
+| [[Image:call-a-hold-b.png]]
-| [[Image:call-a-hold-b-call-c.png|center]]
+| [[Image:call-a-hold-b-call-c.png]]
-| [[Image:call-b-call-c.png|center]]
+| [[Image:call-b-call-c.png]]
-| [[Image:call-b-c.png|center]]
+| [[Image:call-b-c.png]]
 |-
-| align="center" | '''A''' talks to '''B'''
+| '''A''' talks to '''B'''
-| align="center" | '''A''' puts '''B''' on [[Hold|hold]],<br>'''B''' hears [[MOH]]
+| '''A''' puts '''B''' on [[Hold|hold]],<br>'''B''' hears [[MOH]]
-| align="center" | '''A''' calls '''C''',<br>phone '''C''' rings
+| '''A''' calls '''C''',<br>phone '''C''' rings
-| align="center" | '''A''' goes on-hook,<br>phone '''C''' still rings
+| '''A''' goes on-hook,<br>phone '''C''' still rings
-| align="center" | '''C''' goes off-hook,<br>'''B''' talks to '''C'''
+| '''C''' goes off-hook,<br>'''B''' talks to '''C'''
 |}
@@ Line 58: / Line 58: @@
 === Unscreened Call Transfer ===
-{|
+{| style="text-align: center; "
 ! width="120" | Step 1
 ! width="120" | Step 2
 ! width="120" | Step 3
 |-
-| [[Image:call-a-b.png|center]]
+| [[Image:call-a-b.png]]
-| [[Image:call-b-call-c.png|center]]
+| [[Image:call-b-call-c.png]]
-| [[Image:call-b-c.png|center]]
+| [[Image:call-b-c.png]]
 |-
-| align="center" | '''A''' talks to '''B'''
+| '''A''' talks to '''B'''
-| align="center" | '''A''' calls '''C''' and<br>goes on-hook,<br>'''B''' hears [[MOH]],<br>phone '''C''' rings
+| '''A''' calls '''C''' and<br>goes on-hook,<br>'''B''' hears [[MOH]],<br>phone '''C''' rings
-| align="center" | '''C''' goes off-hook,<br>'''B''' talks to '''C'''
+| '''C''' goes off-hook,<br>'''B''' talks to '''C'''
 |}

← Older revision		Revision as of 12:18, 25 April 2011
Line 1:		Line 1:
−	~~<div class="breadcrumb">~~	+	{{Breadcrumb\|0\|0\|Glossary}}
−	{{up}} ~~[[Glossary]]~~
−	~~</div>~~

	'''CT''' = '''C'''all '''T'''ransfer		'''CT''' = '''C'''all '''T'''ransfer

← Older revision		Revision as of 12:09, 5 September 2007
Line 13:		Line 13:

	== Operating sequences ==		== Operating sequences ==
−
−	~~!! Has to be reviewed !!~~

	{\|		{\|

@@ Line 52: / Line 52: @@
 |-
 | align="center" | '''A''' talks to '''B'''
-| align="center" | '''A''' puts '''B''' on hold,<br>'''B''' hears [[MOH]]
+| align="center" | '''A''' puts '''B''' on [[Hold|hold]],<br>'''B''' hears [[MOH]]
 | align="center" | '''A''' calls '''C''',<br>phone '''C''' rings
 | align="center" | '''A''' goes on-hook,<br>phone '''C''' still rings

@@ Line 15: / Line 15: @@
 !! Has to be reviewed !!
 {|
@@ Line 32: / Line 30: @@
 |-
 | align="center" | '''A''' talks to '''B'''
-| align="center" | '''A''' puts '''B''' on hold,<br>'''B''' hears [[MOH]]
+| align="center" | '''A''' puts '''B''' on [[Hold|hold]],<br>'''B''' hears [[MOH]]
 | align="center" | '''A''' calls '''C''',<br>phone '''C''' rings
 | align="center" | '''C''' goes off-hook,<br>'''A''' announces '''C'''<br>the call '''B'''

@@ Line 10: / Line 10: @@
 Man unterscheidet zwischen '''CT-attended''' (Übergabe nach Melden, '''B''' nimmt den Anruf zunächst an), '''CT-semi-attended''' (Übergabe vor Melden, die Anrufannahme von '''B''' wird nicht abgewartet) und '''CT-unscreened''' (schnelle Übergabe, das Freizeichen von '''B''' wird nicht abgewartet).
-Übergabe vor Melden oder schnelle Übergabe ist z.&nbsp;B. auch dann hilfreich, wenn man selbst ein Gespräch an einem anderen Telefon weiter führen möchte.
+Übergabe vor Melden und schnelle Übergabe ist z.&nbsp;B. auch dann hilfreich, wenn man selbst ein Gespräch an einem anderen Telefon weiter führen möchte.
 == Operating sequences ==

@@ Line 80: / Line 80: @@
 If the connection between '''B''' and '''C''' cannot be established (Step 2), '''A''' gets a recall by '''B''' if applicable.
-== See also/Siehe auch ==
+== See also / Siehe auch ==
 * [[CD|Call Deflection]]
 * [[CF|Call Forwarding]]