Hans.zeiner: /* Assignment of Keys on Secretary Telephone */

2009-10-19T14:31:10Z

‎Assignment of Keys on Secretary Telephone

Horemu at 08:13, 19 January 2007

2007-01-19T08:13:35Z

Horemu at 08:10, 19 January 2007

2007-01-19T08:10:16Z

New page

== Standard Configurations ==

The [[CHESE (de) | CHESE]] standard configuration is based on 2x executive and 1x secretary lines. Possible variations: 
* 2x executive / 2x secretary
* 4x executive / 1x secretary
* 4x executive / 2x secretary

It is possible to setup further configurations in the same way up to a maximum of 10 line keys per [[optiPoint 410/420 S | optiPoint 420 SIP]] terminal.

== Example Configuration ==

Each telephone has 3 line keys, partly configured as direct call keys ([[DSS]]). 
The respective [[LED]]s show the status of the line.
* LED is flashing: a number is being dialed on the line
* LED is illuminated: a call is being made

=== Assignment of Keys on Executive Telephone ===

[[image:CHESE_exec_small.gif|left|thumb|300px|Executive's phone]]
* '''Key 1''' (primary line, red):
** for outgoing calls (except to secretary)
** accept incoming calls personally
* '''Key 2''' (secondary line key, blue): accept calls from secretary
* '''Key 3''' (DSS, white): individual assignment
* '''Key 4''' (DSS, white): call secretary internally
 

=== Assignment of Keys on Secretary Telephone ===

[[image:CHESE_secretary_small.png|left|thumb|300px|Secretary's phone]]
* '''Key 1''' (secondary line, blue):
** accept calls on the executive line
** activate/deactivate call forwarding for executive line
* '''Key 2''' (DSS, white): call executive internally
* '''Key 3''' (DSS, white): individual assignment
* '''Key 4''' (Primary Line, red): accept calls in loudspeaker mode
 

{{Info|For this solution, you need '''3''' [[HiPath 8000]] user licenses for '''2''' telephones.}}

== Examples of Call Situations ==

=== Requirements ===

The following [[CHESE]] examples are based on the following device mix:
* 1x executive telephone (“Executive Pri“)
* 1x secretary telephone (“Secretary“)
* 1x separate telephone

=== Accepting a Call for the Executive on Secretary Telephone ===

# Subscriber '''A''' dials the number “Executive Pri“.
# Secretary telephone rings. LED 1 flashes. <code>Subscriber A</code> appears on the [[LCD|Display]].
# <code>Subscriber A = = = > Executive Pri</code> appears on the display of the executive telephone. LED 1 flashes.
# Subscriber '''A''' sees <code>Executive Pri</code> on his/her display.
# Secretary presses key 1 and accepts the call.
# Subscriber '''A''' sees <code> Secretary </code> on his/her display.
# Subscriber '''A''' and secretary talk. LED 1 is on.
# Secretary would like to connect to executive. Checks beforehand that LED 2 is off. If it is off, call back and presses key 2 (“Executive Pri”).
# Subscriber '''A''' hears [[MOH|Music on Hold]].
# Executive telephone rings and LED 2 flashes.
# Executive accepts call, either by pressing key 2 or lifting receiver.
# Secretary announces subscriber '''A''' and hangs up (if executive wants to speak to him/her).
# Executive and subscriber '''A''' talk. LED 2 is illuminated on secretary telephone.
# Subscriber '''A''' sees <code>Executive Pri</code> on the display.
# A further call for “Executive Pri“ is possible and can be accepted on the secretary telephone.

=== Activating/Deactivating Call Forwarding ===

==== Forwarding Calls Directly to Executive ====

# Secretary checks that LED 1 is not on.
# Secretary presses key 1 (“Executive Pri“ line).
# Secretary selects call forwarding to “Executive Pri“.

==== Forwarding Calls to Voicemail ====

# Secretary checks that LED 1 is not on.
# Secretary presses key 1 (“Executive Pri“ line).
# Secretary selects call forwarding to voicemail.

Instead of forwarding calls to voicemail, calls can also be forwarded to any extension, e.g. if someone is standing in. If the stand-in’s telephone should be equipped with the same functions as the “normal” secretary telephone, then a further secretary device needs to be added to the executive-secretary-group.

These line keys are then permanently configured and active on the stand-in’s telephone. In this case, it is also possible configure up to a maximum of 10 line keys per terminal.

==== Deactivating Call Forwarding ====

# Secretary presses key 1 (“Executive Pri“ line).
# Secretary deactivates call forwarding.

=== Executive Accepts Calls Personally ===

==== Direct Call ====

# Subscriber '''A''' dials “Executive Pri“ number.
# Secretary telephone rings. LED 1 flashes. <code>Subscriber A</code> appears on the display.
# <code>Subscriber A = = = > Executive Pri</code> appears on the displays of the 2 executive telephones. LED 1 flashes.
# Subscriber '''A''' sees <code>Executive Pri</code> on his/her display.
# Executive presses key 1 (desk or corner).
# Subscriber '''A''' sees <code>Executive Pri</code> on his/her display.
# Executive and subscriber '''A''' talk.
# LED 1 is on on secretary telephone.
# “Executive Pri“ number is engaged for further calls.

==== Forwarded Calls ====

# Subscriber '''A''' dials “Executive Pri“ number.
# Telephone on executive’s desk rings.
# <code>Subscriber A</code> appears on the display. LED 2 flashes.
# Subscriber '''A''' sees <code>Executive Pri</code> on his/her display.
# Executive presses key 2 and accepts the call.
# Subscriber '''A''' sees <code>Executive Pri</code> on his/her display.
# Executive and subscriber '''A''' talk. LED 2 is on on secretary telephone.
# “Executive Pri“ number is engaged for further calls.

=== Executive Calls a Subscriber Personally ===

# Executive presses key 1 and calls participant '''C'''.
# LED 1 is on on secretary telephone.
# Subscriber '''C''' rings, <code>Executive Pri</code> appears on the display.
# Subscriber '''C''' answers, executive talks with participant '''C'''.
# “Executive Pri“ number is engaged for further calls.

@@ Line 41: / Line 41: @@
 <br clear="all" />
-{{Info|For this solution, you need '''3''' [[HiPath 8000]] user licenses for '''2''' telephones.}}
+{{Info|For this solution, you need '''3''' [[OpenScape Voice]] user licenses for '''2''' telephones.}}
 == Examples of Call Situations ==

← Older revision		Revision as of 08:13, 19 January 2007
Line 1:		Line 1:
		+	<div class="breadcrumb">
		+	{{de}} [[CHESE Konfigurationsbeispiel]]
		+	</div>
		+
	== Standard Configurations ==		== Standard Configurations ==

CHESE Configuration Example - Revision history

Hans.zeiner: /* Assignment of Keys on Secretary Telephone */

Horemu at 08:13, 19 January 2007

Horemu at 08:10, 19 January 2007