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myAttendant

The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.

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myAttendant screenshot

myAttendant is a Java based client for accessing attendant and the unified communication functions of OpenScape Business or OpenScape Office from a Desktop PC.

Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.

myAttendant SW is part of OpenScape Business / Office SW and bound to the SW version of the communication platform.

The following description refers to OpenScape Business V1R2 and OpenScape Office V3R3.5. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business/Office


Contents

Overview

Features

Besides convenient dialing aids via phone directories and favorites, and information on the presence status of other subscribers, myAttendant can, for example, also be used to access voicemails and Fax messages. LAN messages (Instant Messaging) assist you in communicating with other internal subscribers.


myAttendant Classic Skin


myAttendant offers the following features:

  • Attendant functions
  • Favorites List
  • Journal for calls
  • Screen pops
  • Presence status
  • CallMe service
  • Status-based call forwarding
  • Personal AutoAttendant
  • Recording calls and conferences
  • Instant Messaging
  • Voice and Fax messages


Desktop Dialing and Hot Key Function

Desktop dialing function with hot keys and, optionally, the click & drag function familiar from OpenScape Office

Desktop Dialing

Configuration Overview

myAttendant is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC. myAttendant connects to OpenScape Business / Office via Ethernet LAN with TCP/IP protocol.

Requirements

Telecommunication systems

Platform

Supported Telephones

Phones which are supported by myAttendant depend on the respective communication platform.

  • OpenStage HFA
  • OpenStage SIP
  • OpenScape Desk Phone IP 35G/55G SIP (OpenScape Business only)
  • OpenStage T (not OpenScape Office MX/LX)
  • optiPoint 410 HFA
  • optiPoint 420 HFA
  • optiPoint 500 (not OpenScape Office MX/LX)
  • SIP phones from third parties that support 3PCC
  • Analog telephone
  • OpenScape Personal Edition HFA
  • OpenScape Personal Edition SIP
  • OpenScape Business Cordless (not OpenScape Office MX/LX)
  • OpenScape Cordless IP
  • optiPoint WL2 professional HFA (OpenScape Office only)

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC

  • 2 GHz CPU
  • RAM: 2 GB (Microsoft Windows XP: 1 GB) (Microsoft Windows 2003 Server: 1 GB)
  • 100 Mbps LAN
  • XGA (1024x768) screen resolution, myPortal for Outlook: SVGA (800x600) screen resolution


Terminal Server

The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.

PC software

Please note
Support for the UC Suite clients for Microsoft Windows XP and Microsoft Windows 2003 Server will end at the same time as the end of support for these products by Microsoft. The product will still be supported, but will no longer be tested in detail.

Desktop Operating Systems

Windows Client PCs

  • Microsoft Windows 8 (not RT)
  • Microsoft Windows 7
  • Microsoft Windows Vista
  • Microsoft Windows XP

Terminal Server Operating Systems

  • Microsoft Windows 2012, 2008 R2, 2008 and 2003 as Microsoft Terminal Server
  • Microsoft Windows 2008 R2, 2008 and 2003 as Citrix XenApp 5.0 or 6.0 Server

Application Software

  • Oracle Java >= 1.6.0_31 or 1.7.x (32 bit or 64 bit

Internet Browser

myAttendant can be used in combination with the following web browsers:

  • Microsoft Internet Explorer Version 10
  • Mozilla Firefox Version 19 or later

Licenses

A license is required for each user, who wants to use myAttendant.

Functional Boundaries and Limitations

Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Partner Portalof Unify.

Documentation

User manual

The user manual can be downloaded from:

Software Deployment

myAttendant is part of OpenScape Business / Office SW image.
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.

Licensing

A license is required for for every user for the operation of myAttendant.
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Partner Portal of Unify