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How to install CallBridge IP

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The focus of this how to is set mainly to the correct CallBridge IP installation.

All following examples are referred to optiPoint 420 advance with firmware version 5.1.32 and CallBrige Version 2.0.00.11. The behaviour can be different by using other terminals / firmware or a different CallBridge SW version.


Contents

Preconditions for CallBridge IP installation

Dependencies

Terminal firmware

Behaviour of CallBridge IP depends strongly on the firmware version of the terminal:

optipoint 410/420/600 firmware

  • Firmware version >= 5.1.22
    • Port Control settings "Service Agent" and "CTI" have to be enabled in terminal configuration
  • Firmware Version >= 5.1.31
    • CallBridge IP uses the user password set up of the terminal with at least 6 characters.

optiPoint 600 office firmware

  • Firmware Version >= 2.1.3
    • CallBridge IP uses the user password set up of the terminal with at least 6 characters.

LAN topology

Within a segmented LAN it has to be ensured that the desktop PC with CallBridge IP is able to address the terminal therefore Routers, Switches, Firewalls, etc. have to be setup accordingly.

A simple test can be done by pinging the IP address of the terminal (assumed UDP and Ping is not blocked by any Firewall).

Firewall settings

If a Firewall is used between desktop PC and terminal it has to be ensured that the following Ports are enabled for CallBridge IP communication.

  • port 1284 (desktop PC -> terminal)
  • port 5140 (terminal -> desktop PC)

This applies also for firewalls located on the desktop PC itself like built-in Windows firewall.

Retrieve informations and settings

For the configuration of CallBridge IP following informations / settings are needed:

  • IP address of the terminal
  • Phone number
  • Subscriber password (depending on firmware version)
  • Firmware version of the terminal
  • MAC address of the terminal (optional)

Informations above can be retrieved either direct from the terminal or via the Web administration.

The following necessary settings can only be accessed by the web administration:

  • User password (depending on firmware version)
  • Port control

Direct terminal administration

To get the information direct from the terminal the administration level has to be evoked by pressing the keys "0" "1" "3" simultaneously. Afterwards the administrator password has to be entered. More informations can be found here.

Web based terminal administration

To get the information via a PC and web browser the IP address of the terminal has to be known. Enter https://xxx.xxx.xxx.xxx (xxx.xxx.xxx.xxx is the IP address of the terminal) within the browser. This will open the terminal Home Page. Within the terminal the Web access has to be enabled before. If a proxy for internet access is used it has to be switched off before within the browser.

For more, detailed information see here.

Retrieve IP address of the terminal

  • Enter administration level of the terminal
    • System
    • Network
DHCP should not be used for the terminal; or it has to be ensured that the terminal will get always the same IP address by the the DHCP Server.

Retrieve the phone number of the terminal

  • Enter administration level of the terminal
  • Login as administrator
    • System
    • System Subscriber Number

Retrieve the phone number of the terminal

  • Enter administration level of the terminal
  • Login as administrator
    • Sytem
    • System Subscriber password

Retrieve the current firmware version of the terminal

  • Enter administration level of the terminal
  • Login as administrator
    • General info
    • Applic Version

Retrieve MAC address of the terminal

The MAC address is printed without "-" or ":" characters as 12 digit serial number at the rear side of the terminal (see Example).

Alternativly it can be accessed by the administration interface:

  • Enter administration level of the terminal
  • Login as administrator
    • General info
    • MAC address

Retrieve the user password of the terminal

The user password can only be retrieved via the WEB based administration.

picture

The following comment should be fixed | From Martina.ganzer 11:38, 21 November 2006 (CET) | Show fixme list

Please upload the picture.

  • Open terminal homepage
  • Login as user
  • Change user password
    • Enter new password and note down for further use

Set the port control of the terminal

The port control can only be set via the WEB based administration.

  • Open terminal homepage
  • Login as administrator
  • System
  • Port control
    • Enable Service agent
    • Enable CTI

Administrate CallBridge IP

The general installation is described within the CallBridge installation user Guide This section points out some sticking points within the administration which are essential for Call bride IP function.

Terminal addres data - Find IP

If optiPoint 410/420/600 and desktop PC are separated by a router or different VLANs, the button Find IP doesn't work. CallBridge IP will work nevertheless, if following configuration is used in "Phone Discovery":

  • Enter phone number of the terminal manually
  • Enter the IP address of the terminal manually
  • Enter MAC addres of the terminal manually
  • Select IP addres with the radio button
  • Enter subscriber password or user password depending on the firmware of the terminal.

Make sure that communication between desktop PC and terminal is not blocked by LAN configuration (firewall, router etc.).

Test

For testing the CallBridge IP installation the Built-in Windows Dialer application can be used.

Microsoft Windows Dialer application

Following example refers to the Windows XP dialer application:

Open the dialer application by selcting Run in the program menu.

  • Run
    • dialer

If program is executed:

  • edit
    • options
      • lines
      • phone
      • phonecalls --> select the CallBridge IP line
  • save and close options dialog (OK)
  • dial
    • enter valid phone number
    • phone call
    • place call

The terminal device should now dial the selected phone number. If so, the CallBridge IP installation has been successfully installed and can also be used by other TAPI based application.

Trouble shooting

If the number is not dialled, the installation has to be checked. Unfortunately Windows Dialer does not provide very useful hints for trouble shooting.

Following parameters should be checked:

  • Physical connection between desktop PC / terminal and LAN
  • Can the desktop PC addres the terminal within the LAN (ping) (remind - no DHCP for the terminal)
  • Check PBX type and version within Callbride IP administration
  • Check device type and version within CallBridge administration
  • Check address settings (Phone No, IP address, MAC address) within CallBridge administration for typos
  • Check user (subscriber password) within terminal and Callbridge administration

If the problems cannot be resolved, check the TAPI installation by means of appropriate diagnostic tools.