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Difference between revisions of "Consultation"

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== Operating sequences ==
 
== Operating sequences ==
  
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! width="120" | Step 1
 
! width="120" | Step 1
 
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! width="120" | Step 4
 
! width="120" | Step 4
 
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| [[Image:call-a-b.png|center]]
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| [[Image:call-a-b.png]]
| [[Image:call-a-hold-b-call-c.png|center]]
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| [[Image:call-a-hold-b-call-c.png]]
| [[Image:call-c-a-hold-b.png|center]]
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| [[Image:call-c-a-hold-b.png]]
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| style="text-align:center;" | '''A''' talks to '''B'''
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| '''A''' talks to '''B'''
| style="text-align:center;" | '''A''' calls '''C''',<br>'''B''' hears [[MOH]],<br>phone '''C''' rings
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| '''A''' calls '''C''',<br>'''B''' hears [[MOH]],<br>phone '''C''' rings
| style="text-align:center;" | '''C''' goes off-hook,<br>'''A''' consults with '''C'''
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| '''C''' goes off-hook,<br>'''A''' consults with '''C'''
| style="text-align:center;" | '''C''' goes on-hook,<br>'''A''' talks to '''B''' again
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| '''C''' goes on-hook,<br>'''A''' talks to '''B''' again
 
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Latest revision as of 11:55, 7 November 2012

[edit] Erläuterung

Bei einer Rückfrage wird während eines Gespräches ein zweiter Teilnehmer angerufen. Danach wird das Rückfragegespräch beendet und das ursprüngliche Gespräch wieder aufgenommen.

[edit] Operating sequences

Step 1 Step 2 Step 3 Step 4
call-a-b.png call-a-hold-b-call-c.png call-c-a-hold-b.png call-a-b.png
A talks to B A calls C,
B hears MOH,
phone C rings
C goes off-hook,
A consults with C
C goes on-hook,
A talks to B again

[edit] See also / Siehe auch