Views

Difference between revisions of "CT"

The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.

Jump to: navigation, search
m (HTML style edit)
 
Line 12: Line 12:
 
== Operating sequences ==
 
== Operating sequences ==
  
{|  
+
{| style="text-align: center; " 
 
! width="120" | Step 1
 
! width="120" | Step 1
 
! width="120" | Step 2
 
! width="120" | Step 2
Line 19: Line 19:
 
! width="120" | Step 5
 
! width="120" | Step 5
 
|-
 
|-
| [[Image:call-a-b.png|center]]
+
| [[Image:call-a-b.png]]
| [[Image:call-a-hold-b.png|center]]
+
| [[Image:call-a-hold-b.png]]
| [[Image:call-a-hold-b-call-c.png|center]]
+
| [[Image:call-a-hold-b-call-c.png]]
| [[Image:call-c-a-hold-b.png|center]]
+
| [[Image:call-c-a-hold-b.png]]
| [[Image:call-b-c.png|center]]
+
| [[Image:call-b-c.png]]
 
|-
 
|-
| align="center" | '''A''' talks to '''B'''
+
| '''A''' talks to '''B'''
| align="center" | '''A''' puts '''B''' on [[Hold|hold]],<br>'''B''' hears [[MOH]]
+
| '''A''' puts '''B''' on [[Hold|hold]],<br>'''B''' hears [[MOH]]
| align="center" | '''A''' calls '''C''',<br>phone '''C''' rings
+
| '''A''' calls '''C''',<br>phone '''C''' rings
| align="center" | '''C''' goes off-hook,<br>'''A''' announces '''C'''<br>the call '''B'''
+
| '''C''' goes off-hook,<br>'''A''' announces '''C'''<br>the call '''B'''
| align="center" | '''A''' goes on-hook,<br>'''B''' talks to '''C'''
+
| '''A''' goes on-hook,<br>'''B''' talks to '''C'''
 
|}
 
|}
  
 
=== Semi-attended  Call Transfer ===
 
=== Semi-attended  Call Transfer ===
  
{|  
+
{| style="text-align: center; "
 
! width="120" | Step 1
 
! width="120" | Step 1
 
! width="120" | Step 2
 
! width="120" | Step 2
Line 41: Line 41:
 
! width="120" | Step 5
 
! width="120" | Step 5
 
|-
 
|-
| [[Image:call-a-b.png|center]]
+
| [[Image:call-a-b.png]]
| [[Image:call-a-hold-b.png|center]]
+
| [[Image:call-a-hold-b.png]]
| [[Image:call-a-hold-b-call-c.png|center]]
+
| [[Image:call-a-hold-b-call-c.png]]
| [[Image:call-b-call-c.png|center]]
+
| [[Image:call-b-call-c.png]]
| [[Image:call-b-c.png|center]]
+
| [[Image:call-b-c.png]]
 
|-
 
|-
| align="center" | '''A''' talks to '''B'''
+
| '''A''' talks to '''B'''
| align="center" | '''A''' puts '''B''' on [[Hold|hold]],<br>'''B''' hears [[MOH]]
+
| '''A''' puts '''B''' on [[Hold|hold]],<br>'''B''' hears [[MOH]]
| align="center" | '''A''' calls '''C''',<br>phone '''C''' rings
+
| '''A''' calls '''C''',<br>phone '''C''' rings
| align="center" | '''A''' goes on-hook,<br>phone '''C''' still rings
+
| '''A''' goes on-hook,<br>phone '''C''' still rings
| align="center" | '''C''' goes off-hook,<br>'''B''' talks to '''C'''
+
| '''C''' goes off-hook,<br>'''B''' talks to '''C'''
 
|}
 
|}
  
Line 58: Line 58:
 
=== Unscreened Call Transfer ===
 
=== Unscreened Call Transfer ===
  
{|  
+
{| style="text-align: center; "
 
! width="120" | Step 1
 
! width="120" | Step 1
 
! width="120" | Step 2
 
! width="120" | Step 2
 
! width="120" | Step 3
 
! width="120" | Step 3
 
|-
 
|-
| [[Image:call-a-b.png|center]]
+
| [[Image:call-a-b.png]]
| [[Image:call-b-call-c.png|center]]
+
| [[Image:call-b-call-c.png]]
| [[Image:call-b-c.png|center]]
+
| [[Image:call-b-c.png]]
 
|-
 
|-
| align="center" | '''A''' talks to '''B'''
+
| '''A''' talks to '''B'''
| align="center" | '''A''' calls '''C''' and<br>goes on-hook,<br>'''B''' hears [[MOH]],<br>phone '''C''' rings
+
| '''A''' calls '''C''' and<br>goes on-hook,<br>'''B''' hears [[MOH]],<br>phone '''C''' rings
| align="center" | '''C''' goes off-hook,<br>'''B''' talks to '''C'''
+
| '''C''' goes off-hook,<br>'''B''' talks to '''C'''
 
|}
 
|}
  

Latest revision as of 11:50, 7 November 2012

CT = Call Transfer

Contents

[edit] Erläuterung

Die Gesprächsübergabe wird während eines Gesprächs eingeleitet.

Man unterscheidet zwischen CT-attended (Übergabe nach Melden, B nimmt den Anruf zunächst an), CT-semi-attended (Übergabe vor Melden, die Anrufannahme von B wird nicht abgewartet) und CT-unscreened (schnelle Übergabe, das Freizeichen von B wird nicht abgewartet). Übergabe vor Melden und schnelle Übergabe ist z. B. auch dann hilfreich, wenn man selbst ein Gespräch an einem anderen Telefon weiter führen möchte.

[edit] Operating sequences

Step 1 Step 2 Step 3 Step 4 Step 5
call-a-b.png call-a-hold-b.png call-a-hold-b-call-c.png call-c-a-hold-b.png call-b-c.png
A talks to B A puts B on hold,
B hears MOH
A calls C,
phone C rings
C goes off-hook,
A announces C
the call B
A goes on-hook,
B talks to C

[edit] Semi-attended Call Transfer

Step 1 Step 2 Step 3 Step 4 Step 5
call-a-b.png call-a-hold-b.png call-a-hold-b-call-c.png call-b-call-c.png call-b-c.png
A talks to B A puts B on hold,
B hears MOH
A calls C,
phone C rings
A goes on-hook,
phone C still rings
C goes off-hook,
B talks to C

If the connection between B and C cannot be established (Step 4), A gets a recall by B if applicable.

[edit] Unscreened Call Transfer

Step 1 Step 2 Step 3
call-a-b.png call-b-call-c.png call-b-c.png
A talks to B A calls C and
goes on-hook,
B hears MOH,
phone C rings
C goes off-hook,
B talks to C

If the connection between B and C cannot be established (Step 2), A gets a recall by B if applicable.

[edit] See also / Siehe auch