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Difference between revisions of "Alternate"

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! width="120" | Step 5
 
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| [[Image:call-a-b.png|center]]
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| [[Image:call-a-b.png]]
| [[Image:call-a-hold-b-call-c.png|center]]
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| [[Image:call-a-hold-b-call-c.png]]
| [[Image:call-c-a-hold-b.png|center]]
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| [[Image:call-c-a-hold-b.png]]
| [[Image:call-b-a-hold-c.png|center]]
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| [[Image:call-b-a-hold-c.png]]
| [[Image:call-c-a-hold-b.png|center]]
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| [[Image:call-c-a-hold-b.png]]
 
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| align="center" | '''A''' talks to '''B'''
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| '''A''' talks to '''B'''
| align="center" | '''A''' calls '''C''',<br>'''B''' hears [[MOH]],<br>phone '''C''' rings
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| '''A''' calls '''C''',<br>'''B''' hears [[MOH]],<br>phone '''C''' rings
| align="center" | '''C''' goes off-hook,<br>'''A''' talks to '''C'''
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| '''C''' goes off-hook,<br>'''A''' talks to '''C'''
| align="center" | '''A''' alternates to '''B''',<br>'''A''' talks to '''B''',<br>'''C''' is on hold
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| '''A''' alternates to '''B''',<br>'''A''' talks to '''B''',<br>'''C''' is on hold
| align="center" | '''A''' alternates<br>back to '''C''',<br>'''A''' talks to '''C''',<br>'''B''' is on hold<br>(if appl. repeat Step 4)
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| '''A''' alternates<br>back to '''C''',<br>'''A''' talks to '''C''',<br>'''B''' is on hold<br>(if appl. repeat Step 4)
 
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Latest revision as of 12:26, 7 November 2012

[edit] Erläuterung

In Situationen mit einer aktiven Sprechverbindung und einer gehaltenen Verbindung möchte man u.U. zwischen diesen Teilnehmern hin- und her wechseln. Dies kann man mit der Leistungsmerkmal "Makeln" erreichen, dabei besteht zwischen den gemakelten Teilnehmer gegenseitig keine, Sprachverbindung, sondern sind abwechselnd nur mit dem makelnden Teilnehmer verbunden.

Die jeweils nicht aktive („gehaltene“) Verbindung kann dabei z.B. mit Wartemusik (MoH) über den Zustand informiert werden.

[edit] Operating sequences

Step 1 Step 2 Step 3 Step 4 Step 5
call-a-b.png call-a-hold-b-call-c.png call-c-a-hold-b.png call-b-a-hold-c.png call-c-a-hold-b.png
A talks to B A calls C,
B hears MOH,
phone C rings
C goes off-hook,
A talks to C
A alternates to B,
A talks to B,
C is on hold
A alternates
back to C,
A talks to C,
B is on hold
(if appl. repeat Step 4)

[edit] See also / Siehe auch